American Electric Power

Customer Support

• Exhibits fundamental understanding of rates and tariffs in order to provide billing options/explanations and tariff analysis to meet the customers needs.
• Assists in seeking additional revenue and growth opportunities.
• Monitor customer delinquencies to reduce charged-off accounts.
• Gains familiarity in preparing billing corrections to remedy inaccurate billings.
• Maintain accurate reporting records.
• Possesses entry-level knowledge and understanding of the distribution electrical system.
• Provide service reliability and power quality explanations to assigned customers.
• Gains familiarity of meter technologies and their applications.
• Assist customers on the effective and economical use of electric energy, including energy management tariffs.
• Develops a good understanding of the company residential and business energy efficiency programs, and market them proactively.
• Work closely with our energy efficiency program managers and the implementation contractors.
• Attend meetings, seminars, and webinars to enhance knowledge.
• Participate in company-sponsored marketing opportunities at trade shows and various community events.
• Develop skills under the guidance of higher-level employees in order to serve as the company point of contact for customers in the assigned area, including managing the needs of larger accounts and municipalities.
• Develops an understanding as to how to balance the needs of the customer and the company.
• Provide timely investigation, resolution and remediation of customer issues and complaints, with accurate documentation.

Customer Service Account Representative

Software Engineer

• Perform complex engineering work activities and projects
• Provide engineering support to Transmission Field Services personnel
• Review engineering drawings and project information
• Conduct Root Cause analysis on identified discrepancies

Senior-Principal Substation Engineer, Transmission System Operations

• Provide engineering support to Transmission Field Services personnel
• Review upcoming system outages for configuration changes
• Review engineering drawings and project information
• Perform Root Cause analysis on identified discrepancies
• Participate in the development of plans and establish measurable goals and objectives

Senior Protection and Controls Engineer – Transmission System Operations

• Provide advanced GIS expertise in spatial analysis, data modeling, and database design.
• Establish workflows and protocols to support project objectives, maintain GIS data quality, and provide task-level oversight of GIS Technicians and Analysts.
• Maintain GIS data consistency, accuracy, and integrity
• Monitor GIS data entry and coordinate updates
• Develop, assemble, edit, and revise maps and map products using cartographic principles
• Provide software maintenance, including upgrades, patches, and database model changes
• Serve as primary support for GIS users, both technically and functionally
• Support web-based GIS applications
• Resolve software issues and respond to requests for enhancements
• Work with technical staff to troubleshoot and resolve software problems
• Train employees on data entry, data manipulation, data extraction, and GIS software use
• Assist in developing software user manuals
• Ensure GIS interfaces effectively with other corporate systems
• Lead innovation and process improvements within the GIS environment
• Integrate geographic, cartographic, remote sensing, and GPS concepts into data management and display
• Coordinate GPS data integration with GIS, including research and purchasing support
• Assist in developing GIS standards for symbology, processes, and procedures
• Help refine and advance GIS platform strategies and workflows
• Support customer project development and GIS platform needs
• Provide project- or task-level quality control oversight

GIS Specialist – Senior

• Responsible to the assigned supervisor for performing complex engineering work activities and projects requiring the application of engineering knowledge in a safe, effective, efficient and economic accomplishment of assigned objectives.
• Supporting the activities necessary to ensure compliance to applicable NERC and industry standards related to configuration changes to the transmission grid.
• Providing engineering support to Transmission Field Services personnel in the final commissioning and verification of planned and unplanned work on the transmission grid.
• Reviewing upcoming system outages for applicable configuration changes.
• Performing Root Cause analysis on identified system of record discrepancies to identify process improvements opportunities and ensure accurate facility ratings and relay settings information.

Senior Protection and Controls Engineer – Transmission System Operations Engineering

• Supporting the activities necessary to ensure compliance to applicable NERC and industry standards related to configuration changes to the transmission grid
• Providing engineering support to Transmission Field Services personnel in the final commissioning and verification of planned and unplanned work on the transmission grid
• Reviewing upcoming system outages for applicable configuration changes
• Performing Root Cause analysis on identified system of record discrepancies to identify process improvements opportunities
• Developing and maintaining project budgets using cost management techniques

Station Engineer – Associate, Transmission System Operations Engineering

• Provide engineering support to Transmission Field Services personnel
• Review system outages and engineering drawings
• Perform Root Cause analysis for discrepancies
• Lead and coordinate engineering work activities

Protection and Controls Engineer/Engineering Technologist Associate – Transmission System Operations Engineering

Designer

• Responsible for the preparation, development and coordination of maps, sketches, diagrams, schematics and other engineering related drawings
• Assist responsible engineer without direct supervision in the development documentation to support project decision making
• Preparation of study layouts, preparation of detailed design drawings, design basis development, cost estimating, peer review of all design deliverables, drawings QA/QC
• Coordinate, assign work, and review the work of others
• Prepare material and cost estimates, as required
• Perform work according to applicable design standards, criteria, and procedures
• Lead training for AEP or third-party employees in basic skills of the position

Principal Designer

Vice President

• responsible for the safe, reliable, compliant, and cost-effective operation, maintenance, construction support, and restoration of the company’s transmission system field operations.
• provides strategic and operational leadership for transmission line, substation, relay/protection field services, emergency response, contractor management, and workforce development activities across the service territory.
• ensures operational excellence through strong safety leadership, execution discipline, regulatory compliance, financial stewardship, and continuous improvement initiatives while enabling grid modernization, system resiliency, and customer reliability objectives.
• partners closely with Transmission Engineering, Asset Management, System Operations, Supply Chain, Vegetation Management, Regulatory, and Operating Company operations leadership.

VP, Transmission Field Services – TFS

Procurement

• Serves as the subject matter expert in the development of sourcing strategy associated with the procurement of labor, service, material and equipment needs.
• Understands key business interests of AEP and third parties in the development and writing of the business deal.
• Applies negotiation techniques and methods to sourcing and contracting objectives.
• Manages supplier performance, contract compliance, risk, and other areas that support over-arching category management strategies.
• Leads cross-functional teams and may direct lower level activities associated with sourcing, contracting or operational efforts.
• Procures goods and services with a high value or complex requirements.
• Assesses business requirements, and matches procurement plans accordingly.
• Executes sourcing strategies based on category manager guidance and leading practices.
• Assists Category Managers with category strategy development.

Procurement Consultant

Engineer

• Provide day-to-day engineering support for operating utility-scale wind facilities
• Identify, evaluate, and resolve equipment reliability and performance issues
• Analyze SCADA data, event logs, and operational trends to identify root causes
• Support resolution of operational issues, including tracking actions and verification of improvement
• Collaborate with Asset Management, vendors, and contractors to resolve equipment issues
• Contribute engineering perspective to incident investigations when requested
• Develop and improve monitoring tools and dashboards for operational visibility

Performance Engineer – Senior, Principal

Analyst

• Create, revise and maintain technical data used for reports, maps and sketches.
• Create, revise and maintain material and property equipment records.
• Obtain information required to perform work from multiple resources including verbal/electronic communications, sketches marked drawings, field notes, vendor catalogs, technical reference manuals and engineering design files.
• Assists in providing primary software maintenance including updates, patches and database model changes.
• Work with other organizations of the company to resolve discrepancies to assure that data reflects accurate field conditions and responds to suggestions for improvements and enhancements.
• Partners with technical staff to understand problems with software and provide input into problem resolution.
• Integrates, coordinates and supports the geographic, cartographic, remote sensing and global positioning systems (GPS) concepts and principals in resource data management and displays those using Windows-based systems, computers, GPS and computer software that include cartographic data translation software.
• Ability to develop, manipulate and edit vector and raster data sets through a variety of means.
• Expertise with GPS methods for collection of data.

Telecommunication GIS Analyst

Project Manager

• Manage one or more intermediate or complex projects, within a matrix team environment.
• Provide leadership, direction, training, coordination, and effective communication to initiate, plan, execute, monitor and control, and close projects in a safe, efficient, economical, risk-balanced approach to achieve short and long range goals and to obtain maximum customer satisfaction.
• Provide project transparency and develop relationships and effectively communicate with all stakeholders including internal customers, external customers, team members, suppliers, contractors, vendors, and industry peers, enabling them to make sound business decisions.
• Enable and promote team level continuous improvement activities that increase quality and optimize delivery of value.

Senior Project Manager

• Responsible for performing beginning to intermediate level engineering work activities
• Coordinating work activities with others within the work group
• Resolving routine problems and initiating solutions

Engineer Associate – Engineer

Electrical Engineer

• Performs complex engineering work activities and projects requiring the application of engineering knowledge
• Provides guidance and direction to other Engineers
• Coordinates work activities of others within the work group
• Develops plans by establishing measurable goals and objectives
• Identifies and initiates corrective action when objectives are not being met
• Analyzes options and risks regarding decisions which affect departmental operations