Customer Design Supervisor

American Electric Power

Manage technical activities such as analyzing service requests and designing work orders at AEP. Involve in utility industry work with a focus on customer satisfaction and project planning.

Posted 7/18/2026full-timePomeroy • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $98,993 - $128,689 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical engineering knowledge and project management skills within the utility industry, with a focus on effective decision-making, stakeholder engagement, and customer satisfaction.

Highest-signal resume keywords

Technical Engineering KnowledgeProject ManagementStakeholder EngagementCustomer SatisfactionDecision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analyzing Service RequestsDesigning Work OrdersEstimating Construction MaterialsMapping Systems MaintenanceCost ControlTechnical Tools ProficiencyRisk AnalysisTrend Review of MaterialsWork Plan DevelopmentUtility Industry Experience

Soft Skills

Effective Meeting FacilitationConflict ResolutionNetworkingCustomer Focused AttitudeAdaptability

Certifications & Qualifications

Valid State Driver's License

Industry Keywords

Utility IndustrySafety ProceduresRemote WorkConstruction EquipmentEngineering Technology

About the role

Key responsibilities & impact

Manage technical activities such as analyzing service requests, designing and drafting work orders, estimating and requesting construction materials and equipment, maintaining mapping systems, and other technical activities.
Leads and facilitates meetings effectively.
Networks with peers inside and outside the AEP System.
Identifies key stakeholders.
Uses informal network to get things done.
Uses diverse approaches to make decisions in the absence of a definite framework or where few precedents exist.
Makes decisions that may affect the operations or results of the work, and which may impact the business unit.
Demonstrates the ability to handle conflicting interests related to projects or special tasks.
Demonstrates the ability to analyze options and risks.
Demonstrates the ability to understand more complex technical issues in relevant area of assignment.
Demonstrates an above average ability to use technical and computer tools to perform assignments in most cost-effective method possible.
Plans work and suggests work plans of others to complete non-routine work within time constraints.
Plans effectively with AEP suppliers and internal or external customers.
Reviews trends of materials and equipment performance and initiates necessary corrective action.
Monitors design, material, and work progress on department projects to control costs within estimated budget and to ensure codes, standards, and schedules are met.
Ensures that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction.

Requirements

What you’ll need

Bachelor's degree in electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields, with a minimum of 5 years of related utility industry work experience, OR Associate's degree in electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields, with a minimum of 5 years of related utility industry work experience OR High school diploma or GED, with a minimum of 9 years of related utility industry work experience, including experience in work activities and projects requiring technical engineering knowledge.
Must possess and maintain a valid state driver's license.
Must meet all vehicle operation requirements as designated by federal and/or state law.
Depending on assignment, may be required to work on customer facilities in remote or rough terrain.
Must have the physical capabilities to perform all work assignments.
Job may entail some travel and exposure to situations that require the knowledge, understanding, and adherence to applicable safety procedures.
May require extended hours to accomplish assigned tasks to meet work requirements and schedules.

Benefits

Comp & perks

A unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.