Salesforce Administrator
Sentinel Cybersecurity
CloudSpark
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Address and resolve day-to-day Salesforce-related issues and triage tickets
- Assist with Salesforce configuration and platform administration (release management, permissions, user provisioning, layouts, fields, flows)
- Maintain and monitor Salesforce security settings per company policies and best practices
- Design flows, actions, and object interactions including CPQ calculations, contract handling, and automated opportunity flows
- Contribute to process overhauls, SOPs, and organizational improvement initiatives
- Troubleshoot and debug system issues, identify root causes, and perform cleanups
- Document issue resolutions and develop SOPs and training materials
- Assist with QA testing alongside internal and external teams
- Communicate updates and documentation to stakeholders verbally and in writing
- Support user onboarding
Requirements
- Bachelor’s degree in computer science, information systems, or related field preferred
- 3+ years of Salesforce administration/declarative development experience
- Experience with Sales Cloud
- Experience with Salesforce CPQ
- Deep understanding of Salesforce best practices (security, Lightning, architecture)
- Experience handling technical issues/tickets and system optimization
- Familiarity with Agile/Scrum methodologies
- Strong problem-solving skills and ability to work independently
- Experience building reports, joined reports, and dashboards
- Excellent documentation skills (technical documents and test scripts)
- Solid understanding of security, data management, and workflow automation
- Strong communication skills with technical and non-technical stakeholders
- Familiarity with Jira for issue tracking and project management
- Passion for the Salesforce ecosystem and keeping up to date on releases
