AMain Sports & Hobbies

Chief Marketing Officer

• The Regional Marketing Director – Texas serves as the senior marketing executive responsible for driving profitable sales growth, market expansion, customer engagement, and brand excellence throughout HobbyTown's Texas region.
• This executive leader develops and executes comprehensive regional marketing strategies that align with corporate objectives while translating national initiatives into high-impact local execution across corporate and franchise operations.
• This position provides strategic leadership for all aspects of regional marketing, including customer acquisition, customer retention, community engagement, promotional planning, digital marketing execution, vendor partnerships, grand openings, experiential marketing, public relations, and regional brand stewardship.
• The Regional Marketing Director serves as the primary marketing advisor to executive leadership, Corporate District Managers, Store Directors, and Franchise Owners, ensuring that every marketing investment contributes measurable value to revenue growth, profitability, and long-term customer loyalty.

Regional Marketing Director

Customer Support

• Deliver world-class customer support, troubleshoot complex RC electronics and mechanical issues, and provide innovative product solutions.
• Diagnose technical issues, answer product compatibility questions, and offer knowledgeable advice across a vast catalog of RC cars, aircraft, and hobby electronics.
• Investigate return inquiries, issue Return Merchandise Authorization (RMA) numbers, and process customer refunds, credits, or exchanges based on established company guidelines.
• Recognize and document recurring product issues or customer service trends, proactively alerting the CS Manager.

Customer Service RC Technical Expert

• Diagnose and troubleshoot complex technical and compatibility issues related to cycling components, accessories, and apparel
• Recommend, select, and help locate merchandise based on unique customer needs
• Effectively support customers across multiple platforms, including computer-based phone systems, SMS, Live Chat, and email
• Process orders through e-commerce platform and resolve customer issues regarding order statuses
• Partner with Returns department to evaluate technical, cycling-related returns
• Proactively research and identify inventory discrepancies by verifying digital data against physical stock
• Identify and report customer contact trends and contribute to broader department goals

Customer Service Technical Expert – Cycling

Account Executive

• The Regional Sales Representative is responsible for driving sales growth within an assigned territory by developing customer relationships, identifying new business opportunities, and delivering exceptional customer service.
• Respond to inbound customer inquiries via phone and email within an assigned territory or region.
• Conduct outbound sales calls to prospective and existing customers, following up on leads, quotes, and sales opportunities.
• Identify customer needs and recommend products and services that provide value-based solutions.
• Upsell and cross-sell Amain products and services to maximize customer satisfaction and revenue growth.
• Achieve and exceed assigned sales quotas, revenue targets, and performance metrics.
• Research, qualify, and develop new sales opportunities within the assigned territory.
• Build and maintain strong, long-term customer relationships through proactive communication and account management.
• Maintain accurate customer records, sales activities, and opportunity tracking within Zoho CRM.
• Ensure transparency and consistency in activity tracking to support reporting, coaching, and training initiatives.
• Understand Amain’s key customer hierarchy and decision-making structure to maximize sales effectiveness.
• Develop a thorough understanding of Amain’s sales processes and customer service standards to provide a best-in-class customer experience.
• Stay current on product offerings, services, industry trends, competitor activities, and market developments.
• Successfully complete Amain’s Customer Service Training Program and obtain technical certification in RC/Hobby products.
• Apply basic business and financial principles to support profitable sales growth.
• Make administrative business decisions related to customer net terms allocation and accounts receivable aging.
• Gross margin management by account and product.
• Contract execution and account-level contract management.
• Participate in customer visits, regional trade shows, and industry events as needed.
• Collaborate with internal teams including Customer Service, Accounting, Purchasing, and Management to support customer success and company objectives.
• Perform other duties as assigned.