Customer Service RC Technical Expert

AMain Sports & Hobbies

Customer Service RC Technical Expert engaging with customers via phone, email, and chat. Troubleshooting and providing solutions for RC electronics and mechanical issues.

Posted 7/21/2026full-timeRemote • 🏈 Anywhere in North AmericaMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive hands-on RC expertise and significant hobby industry experience while providing exceptional customer support and troubleshooting complex technical issues. Proficient in processing returns and refunds, with strong communication skills and attention to detail.

Highest-signal resume keywords

RC Electronics ExpertiseCustomer SupportMS Office ProficiencyTicketing Systems ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

RC ExpertiseTechnical TroubleshootingReturn Merchandise Authorization (RMA)Basic Business MathematicsTyping Speed of 30 WPM

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationExceptional MultitaskingCollaborative Team Spirit

Tools & Technologies

MS OfficeZendesk

Industry Keywords

Hobby IndustryCustomer Service TrendsProduct Compatibility

About the role

Key responsibilities & impact

Deliver world-class customer support, troubleshoot complex RC electronics and mechanical issues, and provide innovative product solutions.
Diagnose technical issues, answer product compatibility questions, and offer knowledgeable advice across a vast catalog of RC cars, aircraft, and hobby electronics.
Investigate return inquiries, issue Return Merchandise Authorization (RMA) numbers, and process customer refunds, credits, or exchanges based on established company guidelines.
Recognize and document recurring product issues or customer service trends, proactively alerting the CS Manager.

Requirements

What you’ll need

Significant hobby industry experience and/or extensive hands-on RC (Remote Control) expertise is strictly required.
Strong written and verbal communication.
Practical knowledge of basic business mathematics.
Computer literate with the ability to easily learn new platforms.
Prior experience with MS Office (Word, Excel) is required; experience with ticketing systems (such as Zendesk) is highly valued.
Typing speed of at least 30 WPM is required.
Extreme attention to detail, exceptional multitasking ability, and a collaborative, positive team spirit in a fast-paced environment.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development