Customer Service Technical Expert – Cycling

AMain Sports & Hobbies

Customer Service Cycling Technician providing technical support and customer care in the cycling industry. Utilizing cycling expertise to solve inquiries, recommend products, and ensure a great shopping experience.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive technical knowledge of bicycles and cycling components while effectively supporting customers through various communication platforms. Proficient in processing orders and resolving issues, with a strong focus on attention to detail and multitasking in a fast-paced environment.

Highest-signal resume keywords

Technical Knowledge Of BicyclesCustomer Support Across PlatformsOrder Processing And Issue ResolutionAttention To DetailMultitasking Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingInventory ManagementBasic Proficiency In MeasuringCalculating Rates/Ratios/PercentagesTyping Speed Of 25 W.P.M.

Soft Skills

Strong Verbal CommunicationStrong Written Communication

Tools & Technologies

MS OfficeExcelE-Mail/InternetE-Commerce Platform

Industry Keywords

Cycling ComponentsCycling AccessoriesCycling ApparelCustomer Contact Trends

About the role

Key responsibilities & impact

Diagnose and troubleshoot complex technical and compatibility issues related to cycling components, accessories, and apparel
Recommend, select, and help locate merchandise based on unique customer needs
Effectively support customers across multiple platforms, including computer-based phone systems, SMS, Live Chat, and email
Process orders through e-commerce platform and resolve customer issues regarding order statuses
Partner with Returns department to evaluate technical, cycling-related returns
Proactively research and identify inventory discrepancies by verifying digital data against physical stock
Identify and report customer contact trends and contribute to broader department goals

Requirements

What you’ll need

Extensive technical knowledge of bicycles, components, and the cycling industry
Proficient with computers (MS Office, Excel, E-mail/Internet)
Minimum typing speed of 25 w.p.m.
Strong verbal and written communication skills
High attention to detail
Exceptional multitasking abilities in a fast-paced environment
Basic proficiency in measuring, calculating rates/ratios/percentages, and interpreting basic inventory graphs

Benefits

Comp & perks

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