Director of Customer Success
MARKT-PILOT
Customer Success Manager, Financial Services
AlphaSense
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $104,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead, develop, and inspire a team of approximately 10 Product Specialists to help customers get maximum value from AlphaSense.
- Partner closely with Account Executives (pre-sales) and Account Managers (post-sales) to ensure Product Specialists deliver exceptional engagements — from high-impact demos that win new business to adoption campaigns that drive long-term success.
- Set strategy, coach for performance, and ensure coverage and resources are in place to support important financial services accounts.
- Ensure PS-led engagements are persona-specific, data-driven, and tied to measurable outcomes.
- Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights.
- Collaborate cross-functionally with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives.
Requirements
- 5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).
- 2+ years leading high-performing teams.
- Deep understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is a plus.
- Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders.
- Data-driven decision-maker who uses metrics and insights to prioritize and measure success.
- Thrives in a fast-paced, high-growth environment and enjoys building for scale.
Benefits
- Competitive compensation and performance incentives.
- Comprehensive health, dental, and vision coverage.
- Professional development resources to support your career growth.
- You may also be offered a performance-based bonus, equity, and a generous benefits program.
- The chance to join a collaborative, high-energy team making a measurable impact for some of the world’s most influential companies.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSdata-driven decision-makingmetrics analysiscustomer engagement strategiesdemo creationplaybook developmentGenAI adoption insights
Soft skills
leadershipcommunicationpresentation skillscoachingcollaborationstrategic thinkingadaptability
