AlphaSense

Product Operations Manager

AlphaSense

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $150,000 - $207,000 per year

Job Level

SeniorLead

About the role

  • Define, implement, and refine the processes, tools, and communication frameworks that connect the Product team with the rest of the company.
  • Act as the central hub ensuring product strategy transparency and that customer feedback is heard.
  • Design and implement scalable, company-wide processes for key product lifecycle events, such as new product introductions (NPI).
  • Establish and own the process for collecting, triaging, and acting on customer feedback, enhancement requests, and bug reports.
  • Manage the company's product roadmapping tool and process for consistent status updates; maintain a single source of truth for product work and rationale.
  • Build relationships and communication channels with Sales, Marketing, Customer Success, and Support to ensure alignment with product strategy.
  • Drive adoption and effective use of strategic tools and educate teams to improve workflows and communication.
  • Serve as a dedicated partner to a specific product line, handling strategic problems and day-to-day operational tasks like tool management and ad-hoc projects.

Requirements

  • 7+ years of experience in Product Management, Program Management, or Product Operations in a high-growth, fast-paced environment.
  • Demonstrated experience in designing, implementing, and owning cross-functional processes.
  • Exceptional problem-solving skills
  • Expertise with modern product and project management tools (e.g., ProductBoard, Linear, Notion).
  • Exceptional communication and stakeholder management skills, with the ability to influence without direct authority.
  • A strategic and empathetic mindset, with a strong focus on solving for both the business and the customer.
  • Proven ability to manage multiple projects and priorities simultaneously.
  • Bonus points: Experience with AI-driven tools or automation to streamline complex processes.