Senior Director, Pharmacy Product Operations and Strategy
The Cigna Group
Product Operations Manager
AlphaSense
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $207,000 per year
Job Level
SeniorLead
About the role
- Define, implement, and refine the processes, tools, and communication frameworks that connect the Product team with the rest of the company.
- Act as the central hub ensuring product strategy transparency and that customer feedback is heard.
- Design and implement scalable, company-wide processes for key product lifecycle events, such as new product introductions (NPI).
- Establish and own the process for collecting, triaging, and acting on customer feedback, enhancement requests, and bug reports.
- Manage the company's product roadmapping tool and process for consistent status updates; maintain a single source of truth for product work and rationale.
- Build relationships and communication channels with Sales, Marketing, Customer Success, and Support to ensure alignment with product strategy.
- Drive adoption and effective use of strategic tools and educate teams to improve workflows and communication.
- Serve as a dedicated partner to a specific product line, handling strategic problems and day-to-day operational tasks like tool management and ad-hoc projects.
Requirements
- 7+ years of experience in Product Management, Program Management, or Product Operations in a high-growth, fast-paced environment.
- Demonstrated experience in designing, implementing, and owning cross-functional processes.
- Exceptional problem-solving skills
- Expertise with modern product and project management tools (e.g., ProductBoard, Linear, Notion).
- Exceptional communication and stakeholder management skills, with the ability to influence without direct authority.
- A strategic and empathetic mindset, with a strong focus on solving for both the business and the customer.
- Proven ability to manage multiple projects and priorities simultaneously.
- Bonus points: Experience with AI-driven tools or automation to streamline complex processes.
