Account Manager, Crypto
AlphaPoint
Web3
Account Manager, Digital Asset Solutions
AlphaPoint
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Web3
About the role
- Serve as the face of the company for assigned clients, ensuring they achieve maximum value from our products
- Build deep, trusted relationships with exchanges, brokerages, and fintechs
- Manage, escalate, and drive satisfactory resolution of clients’ needs and demands within scope of expectations
- Work with customer support, technical operations, product management, development and engineering teams to determine client requirements and provide communication to all parties
- Provide technology or product updates to clients on an as needed basis
- Participate in the creation of new processes and tools to support a fast-growing business
- Incorporate requirements from external parties and assess impact on project timetables and deliverables
- Ensure client issues are tracked and delivered on within appropriate deadlines
Requirements
- At least 5 years of experience as an Account Manager
- Must have experience in the Crypto/Web3/Blockchain industry
- Experience working with trading or post-trading, payment, or financial processing products
- Experience with emerging blockchain technologies
- Passionate about the blockchain and Crypto space
- Knowledge of Financial Technology
- Possess strong business judgment, influencing skills, leadership and communication abilities
- Be a self-starter that can work autonomously, take initiative and goal-oriented
