Director of Investor Relations
Sentient Foundation
Web3
Ecosystem Success Manager, CSM
DoraHacks
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Web3
About the role
- Lead organizations through seamless onboarding to DoraHacks and BUIDL AI products
- Design and execute the Ideal Customer Journey to ensure client outcomes
- Proactively engage customers to deepen their use of DoraHacks’ hackathon, funding and governance infrastructure
- Understand customer goals, map pain points and align DoraHacks’ products to solve real challenges
- Capture insights directly from customers and deliver structured feedback to sales, product and leadership
- Partner with the sales team on renewals/expansions and with the product team on roadmap alignment
- Monitor usage, adoption, retention and satisfaction metrics—hitting customer success KPIs consistently
Requirements
- 3+ years of experience in SaaS / AI / enterprise software Customer Success, Account Management or Client Services
- Strong track record of onboarding and guiding customers through the adoption journey
- Excellent communication and relationship-building skills with both technical and non-technical stakeholders
- Organised, data-driven and comfortable working toward defined KPIs
- Ability to translate customer feedback into actionable insights for product and sales
- (Nice to Have) Experience with Web3, DAO tooling or open-source developer communities
- (Nice to Have) Familiarity with CRM and Customer Success platforms
- (Nice to Have) Background in scaling customer success processes at high-growth companies
