DoraHacks

Customer Success Manager

• Lead organizations through seamless onboarding to DoraHacks and BUIDL AI products
• Design and execute the Ideal Customer Journey to ensure client outcomes
• Proactively engage customers to deepen their use of DoraHacks’ hackathon, funding and governance infrastructure
• Understand customer goals, map pain points and align DoraHacks’ products to solve real challenges
• Capture insights directly from customers and deliver structured feedback to sales, product and leadership
• Partner with the sales team on renewals/expansions and with the product team on roadmap alignment
• Monitor usage, adoption, retention and satisfaction metrics—hitting customer success KPIs consistently

Ecosystem Success Manager, CSM