Alopex

Bilingual

• Conduct outbound and inbound patient calls to obtain program enrollment consents
• Clearly explain program benefits, address patient questions, and overcome objections
• Accurately document enrollment activities and consent records in the system of record
• Maintain compliance with all documentation, scripting, and consent requirements
• Meet or exceed individual enrollment productivity and quality standards
• Model effective call techniques, scripting adherence, and patient experience best practices
• Support onboarding and ongoing training for Enrollment Specialists
• Provide peer mentoring, coaching, and real-time feedback
• Reinforce enrollment standards, workflows, and documentation quality
• Identify skill gaps and deliver targeted refresher training
• Assist with schedule alignment to support enrollment demand and coverage
• Partner with leadership to assess enrollment readiness and performance risks
• Maintain and update training materials, scripts, and job aids as needed
• Serve as a point of contact for enrollment-related training and process questions
• Share best practices and performance insights with the Enrollment team
• Contribute frontline feedback to improve enrollment workflows and patient experience
• Support quality improvement initiatives tied to enrollment outcomes

Patient Enrollment Specialist – Bilingual Required

Clinical Operations

• Lead operational scalability initiatives through workflow design, process standardization, and operational infrastructure development
• Own enterprise workflow standardization efforts across Clinical Operations and Enrollment
• Develop, maintain, and oversee SOP governance, workflow documentation, operational playbooks, and job aids
• Identify workflow gaps, inefficiencies, and operational risks and implement scalable solutions
• Establish operational readiness processes supporting organizational growth and customer implementation initiatives
• Drive workflow adoption and operational consistency across service lines and operational teams
• Lead operational readiness initiatives for systems implementations and workflow transformations
• Own User Acceptance Testing (UAT) strategy, coordination, and operational validation efforts
• Partner with Product, Technology, BI, QA, and Operations teams to validate workflows, identify operational risks, and support release readiness
• Track operational issues, workflow defects, implementation risks, and system feedback through resolution
• Lead implementation and optimization efforts related to telephony, workflow, documentation, reporting, and analytics platforms including Genesys and ShiFox 2.0
• Serve as the operational lead for workflow scalability and systems enablement initiatives
• Develop and oversee onboarding workflows, operational training resources, and workflow reinforcement initiatives
• Create operational training materials, guides, workflow tools, and implementation documentation
• Lead rollout planning, operational communication, and implementation readiness efforts related to systems and workflow changes
• Drive operational adoption strategies during periods of organizational growth, systems implementation, and workflow transformation
• Partner with operational leadership to reinforce workflow consistency and implementation success
• Serve as the operational liaison between Operations, Product, QA, BI, and Technology teams
• Partner with executive leadership on operational scalability planning and transformation initiatives
• Support operational reporting, workflow analytics, and systems optimization initiatives
• Lead operational onboarding readiness efforts for customer implementations and operational transitions
• Support enterprise operational transformation initiatives tied to scalability and systems modernization

Clinical Operations Enablement – Systems Director

• Provide operational leadership and oversight for Care Coordination and Enrollment teams
• Directly manage frontline operational staff, including Team Leads, Care Coordinators, and Enrollment Specialists
• Own frontline operational execution, workforce accountability, and service line performance across Clinical Operations
• Partner with executive leadership to support organisational growth initiatives and operational scaling
• Monitor and drive operational KPIs related to productivity, engagement, quality, patient outcomes, and operational performance
• Support staffing strategy, workforce planning, scheduling oversight, and operational resource allocation
• Ensure operational consistency across service lines, workflows, and customer implementations
• Coach, mentor, and support frontline operational leaders and staff
• Promote accountability, consistency, and operational excellence across teams
• Support onboarding, performance management, corrective action, and employee development
• Foster a collaborative, patient-centred, and high-performance operational culture
• Drive operational execution across traditional CCM, LTC and future population health service lines.

Clinical Operations Director

Marketing

• Develop and execute marketing strategies that support revenue growth, brand awareness, lead generation, and client engagement.
• Create compelling messaging and positioning for Virtual Care Management, Remote Care Management, CCM, PCM, RPM, BHI, quality improvement, gap closure, and value-based care solutions.
• Partner closely with sales leadership to develop campaigns that generate qualified leads and support robust pipeline development.
• Build and manage marketing campaigns across email, digital channels, social media, webinars, industry events, and targeted account-based marketing initiatives.
• Develop high-quality sales and marketing collateral, including one-pagers, case studies, presentations, email campaigns, website content, white papers, conference materials, and executive-facing messaging.
• Collaborate with sales executives and SDRs to refine outreach messaging, call scripts, nurture campaigns, and prospect education materials.
• Manage and optimize HubSpot or similar CRM/marketing automation tools to support campaign execution, lead tracking, segmentation, reporting, and sales handoff.
• Monitor healthcare market trends, competitor activity, reimbursement changes, CMS programs, value-based care developments, and industry news to inform marketing strategy.
• Support conference, trade show, webinar, and event planning, including pre-event outreach, messaging, booth materials, follow-up campaigns, and post-event lead nurturing.
• Develop content that clearly communicates ROI, clinical value, operational efficiency, quality improvement, patient engagement, and provider enablement.
• Work cross-functionally with operations and client success to identify client outcomes, proof points, testimonials, and performance metrics that can be translated into market-facing materials.
• Maintain brand consistency across all external communications, presentations, proposals, digital assets, and sales enablement tools.
• Analyze campaign performance and provide recommendations to improve lead quality, conversion rates, engagement, and marketing ROI.
• Help build scalable marketing processes, content libraries, and campaign workflows that support company growth.

Patient Enrollment Specialist – Bilingual Required

Clinical Operations Enablement – Systems Director

Clinical Operations Director

Marketing Manager