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Patient Enrollment Specialist – Bilingual Required
AlopexEnrollment Training Specialist conducting hands-on patient enrollment activities and training Enrollment team members. Supporting onboarding, coaching, and compliance in a remote environment.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
patient enrollmentconsentingdocumentationscripting adherencequality improvementcapacity planning
Soft Skills
communicationcoachingmentoringconstructive feedbacktrainingpeer mentoring
Industry Keywords
healthcare complianceconsent standardsenrollment productivityenrollment quality benchmarkspatient experienceenrollment workflows
About the role
Key responsibilities & impact- Conduct outbound and inbound patient calls to obtain program enrollment consents
- Clearly explain program benefits, address patient questions, and overcome objections
- Accurately document enrollment activities and consent records in the system of record
- Maintain compliance with all documentation, scripting, and consent requirements
- Meet or exceed individual enrollment productivity and quality standards
- Model effective call techniques, scripting adherence, and patient experience best practices
- Support onboarding and ongoing training for Enrollment Specialists
- Provide peer mentoring, coaching, and real-time feedback
- Reinforce enrollment standards, workflows, and documentation quality
- Identify skill gaps and deliver targeted refresher training
- Assist with schedule alignment to support enrollment demand and coverage
- Partner with leadership to assess enrollment readiness and performance risks
- Maintain and update training materials, scripts, and job aids as needed
- Serve as a point of contact for enrollment-related training and process questions
- Share best practices and performance insights with the Enrollment team
- Contribute frontline feedback to improve enrollment workflows and patient experience
- Support quality improvement initiatives tied to enrollment outcomes
Requirements
What you’ll need- 2 plus years experience in patient enrollment, consenting, or similar patient-facing roles
- Demonstrated success meeting enrollment productivity and quality benchmarks
- Strong communication, coaching, and mentoring skills
- Ability to balance hands-on execution with training responsibilities
- Comfort providing constructive peer feedback
- Prior experience supporting training or onboarding in a call-center or enrollment environment
- Familiarity with healthcare compliance, documentation, and consent standards
- Experience assisting with scheduling or capacity planning
- Bilingual required
Benefits
Comp & perks- Reliable and stable Internet
- A quiet and professional work environment