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Patient Enrollment Specialist – Bilingual Required
AlopexEnrollment Training Specialist conducting hands-on patient enrollment activities and training Enrollment team members. Supporting onboarding, coaching, and compliance in a remote environment.
About the role
Key responsibilities & impact- Conduct outbound and inbound patient calls to obtain program enrollment consents
- Clearly explain program benefits, address patient questions, and overcome objections
- Accurately document enrollment activities and consent records in the system of record
- Maintain compliance with all documentation, scripting, and consent requirements
- Meet or exceed individual enrollment productivity and quality standards
- Model effective call techniques, scripting adherence, and patient experience best practices
- Support onboarding and ongoing training for Enrollment Specialists
- Provide peer mentoring, coaching, and real-time feedback
- Reinforce enrollment standards, workflows, and documentation quality
- Identify skill gaps and deliver targeted refresher training
- Assist with schedule alignment to support enrollment demand and coverage
- Partner with leadership to assess enrollment readiness and performance risks
- Maintain and update training materials, scripts, and job aids as needed
- Serve as a point of contact for enrollment-related training and process questions
- Share best practices and performance insights with the Enrollment team
- Contribute frontline feedback to improve enrollment workflows and patient experience
- Support quality improvement initiatives tied to enrollment outcomes
Requirements
What you’ll need- 2 plus years experience in patient enrollment, consenting, or similar patient-facing roles
- Demonstrated success meeting enrollment productivity and quality benchmarks
- Strong communication, coaching, and mentoring skills
- Ability to balance hands-on execution with training responsibilities
- Comfort providing constructive peer feedback
- Prior experience supporting training or onboarding in a call-center or enrollment environment
- Familiarity with healthcare compliance, documentation, and consent standards
- Experience assisting with scheduling or capacity planning
- Bilingual required
Benefits
Comp & perks- Reliable and stable Internet
- A quiet and professional work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient enrollmentconsentingdocumentationscripting adherencequality improvementcapacity planning
Soft Skills
communicationcoachingmentoringconstructive feedbacktrainingpeer mentoring