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Clinical Operations Director
AlopexClinical Operations Director responsible for leading clinical operations and enrollment teams at Alopex. Overseeing operational execution and workforce performance in healthcare environments.
About the role
Key responsibilities & impact- Provide operational leadership and oversight for Care Coordination and Enrollment teams
- Directly manage frontline operational staff, including Team Leads, Care Coordinators, and Enrollment Specialists
- Own frontline operational execution, workforce accountability, and service line performance across Clinical Operations
- Partner with executive leadership to support organisational growth initiatives and operational scaling
- Monitor and drive operational KPIs related to productivity, engagement, quality, patient outcomes, and operational performance
- Support staffing strategy, workforce planning, scheduling oversight, and operational resource allocation
- Ensure operational consistency across service lines, workflows, and customer implementations
- Coach, mentor, and support frontline operational leaders and staff
- Promote accountability, consistency, and operational excellence across teams
- Support onboarding, performance management, corrective action, and employee development
- Foster a collaborative, patient-centred, and high-performance operational culture
- Drive operational execution across traditional CCM, LTC and future population health service lines.
Requirements
What you’ll need- Active RN license strongly preferred
- 7+ years of healthcare operations leadership experience
- Demonstrated experience leading frontline operational teams in healthcare environments
- Experience in CCM, population health, managed care, telephonic care management, LTC, or value-based care strongly preferred
- Demonstrated experience leading remote or hybrid operational teams
- Strong understanding of productivity management, operational KPIs, and workforce planning
- Experience leading teams through organizational growth, operational change, and workflow transformation
- Strong communication, coaching, accountability, and leadership skills
- Comfortable working in a fast-paced, evolving operational environment.
Benefits
Comp & perks- Reliable high-speed internet connection suitable for professional calls and video conferencing.
- Quiet, secure, and professional work environment suitable for discussing sensitive health information and Protected Health Information (PHI).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare operations leadershipworkforce planningoperational KPIsproductivity managementperformance managementcorrective actiononboardingworkflow transformationtelephonic care managementvalue-based care
Soft Skills
leadershipcoachingaccountabilitycommunicationcollaborationmentoringoperational excellencestaff developmentpatient-centered approachadaptability
Certifications
Active RN license