Clinical Operations Enablement – Systems Director

Alopex

Clinical Operations Director leading operational scalability, workflow standardization, and systems implementation at Alopex Clinical Operations. Driving organizational transformation and optimizing patient care operations.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesLead💰 $135,000 - $150,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

workflow designprocess standardizationSOP governanceUser Acceptance Testing (UAT)operational validationworkflow optimizationtelephony systemshealthcare technology implementationsproject managementoperational documentation

Soft Skills

organizational skillsimplementation skillsproject leadershipwritten communicationchange managementoperational consistencytraining developmentoperational readinesscollaborationproblem-solving

Tools & Technologies

GenesysShiFox 2.0EMR systemsworkflow analytics platformsreporting toolsoperational playbooksjob aidstraining materialsworkflow toolsdocumentation systems

Industry Keywords

healthcare operationspopulation healthmanaged carehealth-techoperational enablemententerprise operational initiativesworkflow transformationscalabilitysystems implementationsprocess improvement

About the role

Key responsibilities & impact

Lead operational scalability initiatives through workflow design, process standardization, and operational infrastructure development
Own enterprise workflow standardization efforts across Clinical Operations and Enrollment
Develop, maintain, and oversee SOP governance, workflow documentation, operational playbooks, and job aids
Identify workflow gaps, inefficiencies, and operational risks and implement scalable solutions
Establish operational readiness processes supporting organizational growth and customer implementation initiatives
Drive workflow adoption and operational consistency across service lines and operational teams
Lead operational readiness initiatives for systems implementations and workflow transformations
Own User Acceptance Testing (UAT) strategy, coordination, and operational validation efforts
Partner with Product, Technology, BI, QA, and Operations teams to validate workflows, identify operational risks, and support release readiness
Track operational issues, workflow defects, implementation risks, and system feedback through resolution
Lead implementation and optimization efforts related to telephony, workflow, documentation, reporting, and analytics platforms including Genesys and ShiFox 2.0
Serve as the operational lead for workflow scalability and systems enablement initiatives
Develop and oversee onboarding workflows, operational training resources, and workflow reinforcement initiatives
Create operational training materials, guides, workflow tools, and implementation documentation
Lead rollout planning, operational communication, and implementation readiness efforts related to systems and workflow changes
Drive operational adoption strategies during periods of organizational growth, systems implementation, and workflow transformation
Partner with operational leadership to reinforce workflow consistency and implementation success
Serve as the operational liaison between Operations, Product, QA, BI, and Technology teams
Partner with executive leadership on operational scalability planning and transformation initiatives
Support operational reporting, workflow analytics, and systems optimization initiatives
Lead operational onboarding readiness efforts for customer implementations and operational transitions
Support enterprise operational transformation initiatives tied to scalability and systems modernization

Requirements

What you’ll need

Demonstrated experience leading enterprise operational initiatives, workflow transformation, or large-scale systems implementations preferred
Experience in healthcare operations, population health, CCM, managed care, health-tech, or operational enablement environments preferred
Strong organizational, implementation, and project leadership skills
Experience leading workflow optimization, systems implementation, process improvement, or operational scalability initiatives
Strong written communication, operational documentation, and change management skills
Comfortable working in fast-paced, evolving operational environments
Experience supporting UAT, EMR/workflow systems, telephony systems, or healthcare technology implementations preferred
Experience creating SOPs, training materials, and workflow documentation
Experience supporting remote operational teams preferred
Lean/process improvement, implementation, or project management experience preferred

Benefits

Comp & perks

Fully remote with strict adherence to a Work from Home policy
Occasional travel may be required for client meetings, training sessions, or company meetings