Customer Service Specialist
TP
Job Level
Mid-LevelSenior
About the role
- Build and maintain strong relationships with National Lottery retailers within an assigned territory
- Own territory management plans and prepare store visits
- Deliver retail and marketing plans and support in-store standards
- Drive sales and Returns to Good Causes through retailer advocacy and execution
- Deliver Retail Key Performance Indicators and provide retail insight
- Agree and ensure retailer compliance with player protection via Retail Training Centre (RTC)
- Drive personal development through Retail Sales Academy (RSA)
- Field-based role Monday to Friday, working in and around the Ashford territory; company car and fuel card provided
- Fixed-term contract until 30 April 2026
Requirements
- Previous field sales experience or customer service (ideal but not necessary)
- You're always bringing new ideas to the table
- Strong sales and commercial acumen
- Confident speaking to retailers and building strong relationships
- Experience of face to face selling
- Ability to use IT packages and be IT literate
- Good with numbers and able to analyse data and provide insight
- Ability to deliver effective training with people at all levels
- Full UK driving licence and flexibility to travel across territory and wider regions when required
- Subject to extensive background checks
