Customer Service Representative
It's Just Lunch
Support Specialist I
Allsup
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Montana, Tennessee, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Performs essential data entry into the SSA systems.
- Documents thoroughly and accurately the notes database with any information related to the client’s file.
- When necessary, sets the appropriate task.
- Prints and submits forms to be forwarded to the clients and Social Security.
- Selects and prepares the correct letters to be sent with these forms. (Both as deemed necessary).
- Processes incoming and outgoing mail.
- Processes emails coming into the general email box.
- Utilizes the task system, taking the appropriate actions on tasks and ensuring that the next task sets correctly.
- Communicates with clients, Associates, and SSA when necessary via phone calls. These communications should be made with empathy, courtesy, and professionalism.
- Sets priorities and organizes workload to maximize productivity and achieve departmental goals.
- Maintain strict confidentiality of client and Allsup information.
- Must complete other responsibilities as assigned.
Requirements
- High School diploma or GED required
- Associate’s degree with 6 months general office experience or appropriate Allsup experience preferred
- Ability to learn, retain and apply information
- Ability to multitask effectively in a fast paced environment
- Strong organizational skills
- Excellent written and verbal communication and customer relations skills
- Must be flexible, adaptive and responsive to change
- Highly motivated and target driven
Benefits
- Health, Dental, and Vision Insurance
- 401(K) Matching
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Flexible Spending and Health Savings Account
- Tuition Reimbursement
- Pet Insurance
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathycourtesyprofessionalismmultitaskingorganizational skillswritten communicationverbal communicationcustomer relationsflexibilitymotivation
Certifications
High School diplomaGEDAssociate’s degree
