Allsup

Claims Specialist

• Serves as the primary point of contact for incoming inquiries for claimants pending in the Department of Veterans Affairs (VA) disability appeal process
• Reviews claimant completed questionnaires as well as interviews claimants by telephone to complete various disability claim forms
• Places outgoing calls to claimants when additional information or follow up as needed
• Position involves heavy data entry and claimant education, with the objective of solving problems without escalation
• Also responsible for providing the claimant insight into the VA process, explaining decisions and encouraging continued participation in the disability process
• Performs work with minimal supervision

VA Claims Specialist II

Manager

• Leads a team of Vocational Case Managers in day-to-day operations to achieve successful return to work results for individuals with disabilities.
• Responsible for quality of service provided.
• Responsible for people management in a remote environment, which includes training, staffing, coaching, performance management, auditing calls, quality assurance file reviews, development, motivation, and recognition of employees.
• Ability to use data and metrics to evaluate individual performance.
• Works closely with Director in carrying out responsibilities.
• Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals.
• Plan, develop, and recommend department goals, key performance indicators and objectives consistent with Allsup Employment Services objectives.
• Responsible for ensuring all department goals, objectives and key performance indicators are met on a consistent basis.
• Monitors progress toward each team member’s goal.
• Maintain a department structure conducive to a high level of productivity.
• Evaluate current processes and encourage all team members to identify areas of opportunity or improvement.
• Create an environment of trust with employees and develop a team culture that motivates employees to succeed.
• Develop performance plans and conduct both informal and formal evaluations.
• Foster good communications within the department and work closely with other managers, supervisors and other staff members.
• Maintains strict confidentiality of beneficiary and Allsup Employment Services information.

VA Claims Specialist II

Manager, Vocational Case Management