Allsup

Customer Support

• Performs essential data entry into the SSA systems.
• Documents thoroughly and accurately the notes database with any information related to the client’s file.
• When necessary, sets the appropriate task.
• Prints and submits forms to be forwarded to the clients and Social Security.
• Selects and prepares the correct letters to be sent with these forms. (Both as deemed necessary).
• Processes incoming and outgoing mail.
• Processes emails coming into the general email box.
• Utilizes the task system, taking the appropriate actions on tasks and ensuring that the next task sets correctly.
• Communicates with clients, Associates, and SSA when necessary via phone calls. These communications should be made with empathy, courtesy, and professionalism.
• Sets priorities and organizes workload to maximize productivity and achieve departmental goals.
• Maintain strict confidentiality of client and Allsup information.
• Must complete other responsibilities as assigned.

Support Specialist I

Sales

• The sales intake specialist will guide the customer through an evaluation process to determine eligibility for the Ticket to Work program.
• Balance work day between servicing customers on inbound calls and managing case load inventory, while making outbound calls.
• Help with resumes, job searches, and interview preparation as part of free vocational services.
• Sign people up for free vocational services and be rewarded via commission.
• Learn complex government programs and Allsup processes in a remote training environment.

Sales Specialist

Performs vital data entry into Allsup’s Case Management and the LTD carrier systems. Documents thoroughly and accurately in both systems. When necessary, sets the appropriate task for disability claims in both systems. Reviews claims, tracks status, and updates LTD carrier’s claims system on all open LTD claims. Serves as an administrative liaison between the LTD carrier and Allsup’s Claims Management maintaining direct dialogue and updates on the status of SSDI claims and workflow. As needed, provides technical expertise regarding SSDI on specific claims for disability claims managers and maintains technical knowledge of SSA programs and procedures. Transfers documentation to and from Allsup. Recognizes and responds to questions and concerns regarding service issues and problems in a professional and timely manner. Consults and escalates issues requiring greater SSA technical expertise. Works independently exercising initiative, good judgment, and strictly adhering to confidentiality practices. Assist in updating the training manual. Assist with special projects. Participates in the training and development of other specialists; shares information. Processes work in a timely and accurate manner. Requires contacting claimants for status of their SSDI claim.

Support Specialist I

Sales Specialist

Support Specialist II