Allsup

Customer Support

Performs vital data entry into Allsup’s Case Management and the LTD carrier systems. Documents thoroughly and accurately in both systems. When necessary, sets the appropriate task for disability claims in both systems. Reviews claims, tracks status, and updates LTD carrier’s claims system on all open LTD claims. Serves as an administrative liaison between the LTD carrier and Allsup’s Claims Management maintaining direct dialogue and updates on the status of SSDI claims and workflow. As needed, provides technical expertise regarding SSDI on specific claims for disability claims managers and maintains technical knowledge of SSA programs and procedures. Transfers documentation to and from Allsup. Recognizes and responds to questions and concerns regarding service issues and problems in a professional and timely manner. Consults and escalates issues requiring greater SSA technical expertise. Works independently exercising initiative, good judgment, and strictly adhering to confidentiality practices. Assist in updating the training manual. Assist with special projects. Participates in the training and development of other specialists; shares information. Processes work in a timely and accurate manner. Requires contacting claimants for status of their SSDI claim.

Support Specialist II