Allsup

Accounts Receivable

• Own and manage assigned caseloads
• Proactively assess cases for payment readiness and billing eligibility
• Initiate outbound communication with beneficiaries to obtain required documentation
• Explain documentation requirements and resolve issues related to missing, incomplete, or illegible paystubs
• Review and validate wage data processed through extraction tools
• Complete SSA Form 821 (Work Activity Reports) as required for billing
• Identify and address documentation gaps that may delay or prevent payment requests
• Prepare and submit payment requests in accordance with SSA Ticket to Work guidelines
• Update case statuses based on employment changes (e.g., unemployed, underemployed, TWP, SGA)
• Coordinate with case owners and internal teams regarding changes impacting billing
• Maintain accurate documentation of all actions within AES systems
• Assist with Ticket Assignments and general portal updates as needed
• Ensure adherence to compliance, confidentiality, and program requirements
• Performs other job-related duties as assigned

Accounts Receivable Specialist

Agent

• Represent Veterans applying for VA Disability Compensation
• Responsible for all aspects of representation for claims and appeals for VA Disability benefits
• Interview Veterans
• Analyze medical and military service records
• Prepare appeals with supportive written summaries and evidence
• Attend hearings
• Evaluate claims for appeal
• Travel to hearings is required; encourage use of BVA’s virtual hearing option

VA Accredited Agent

Manager

• Responsible for people management which includes staffing, coaching, performance management, development, motivation, and recognition of employees.
• Lead the performance management process, including developing performance plans, conducting annual performance reviews, routine quality audits as well as monthly one on one discussions.
• Understands, develops, and implements KPIs and metrics.
• Develops and monitors progress of team and employee goals.
• Conducts regular one-on-one meetings with each employee to build strong relationships and provide performance feedback.
• Analyzes business data and makes recommendations to improve operations, customer experience, as well as forecast and plan.
• Ensures all employees understand and utilize the company’s best practices for performing their roles.
• Develop and deliver presentations, programs, and communications to motivate and educate employees.
• Responsible for detecting and developing training materials to further enhance the performance of the AVDAS team.
• Communicate company goals so employees understand their roles.
• Lead or assist in special projects and other duties as assigned.

Manager – Veterans Disabilities Appeals

Sales

• Can effectively manage inbound and outbound calls to potential customers with the goal of assessing eligibility, educating them about the advantages of utilizing Allsup’s services, and signing them up to work with Allsup.
• Thrive in a fast-paced, multi-tasking type of work environment.
• Are self-motivated to succeed but also enjoy a competitive, monthly incentive program.
• Navigate conversations to focus on selling Allsup services, answering questions, resolving concerns and achieving a high level of customer satisfaction.
• Demonstrate tact and diplomacy in handling problem solving situations.
• Have the ability to learn complex government programs and Allsup processes, in a remote training environment.
• Enjoy helping customers over the phone, in a dedicated computer desk workspace that is free from distractions.

Sales Intake Specialist

• Manage an active vocational caseload working with individuals with a disability through the Ticket to Work Program
• Provide job search assistance to beneficiaries including sending job leads, job boards, resume reviewing and/or writing, career exploration, job interviewing practice, discussing return to work barriers and resources
• Manage a large volume of phone/emails/texts conversations with beneficiaries and build rapport and redirect conversation, as needed, and as appropriate
• Provides on-going education to the beneficiary about the Social Security Administration Ticket-to-Work program, and encourages on-going participation including paystub submission at time of return to work
• Verifying the beneficiary’s employment goal is appropriate and achievable
• Support and coach the beneficiary while applying for jobs, and job retention
• Assist beneficiaries in scheduling job interviews and schedule follow-up calls with beneficiaries to assess interview result
• Complete Social Security forms as required
• Conduct conference calls with beneficiaries and social security
• Assist employed beneficiaries with workplace accommodations/disclosure or assistance finding new employment
• Other duties as assigned

Allsup

Accounts Receivable Specialist

VA Accredited Agent

Manager – Veterans Disabilities Appeals

Sales Intake Specialist

Vocational Case Manager

Sales Specialist