Allsup

Manager

• Manage an active vocational caseload working with individuals with a disability through the Ticket to Work Program
• Provide job search assistance to beneficiaries including sending job leads, job boards, resume reviewing and/or writing, career exploration, job interviewing practice, discussing return to work barriers and resources
• Manage a large volume of phone/emails/texts conversations with beneficiaries and build rapport and redirect conversation, as needed, and as appropriate
• Provides on-going education to the beneficiary about the Social Security Administration Ticket-to-Work program, and encourages on-going participation including paystub submission at time of return to work
• Verifying the beneficiary’s employment goal is appropriate and achievable
• Support and coach the beneficiary while applying for jobs, and job retention
• Assist beneficiaries in scheduling job interviews and schedule follow-up calls with beneficiaries to assess interview result
• Complete Social Security forms as required
• Conduct conference calls with beneficiaries and social security
• Assist employed beneficiaries with workplace accommodations/disclosure or assistance finding new employment
• Other duties as assigned

Vocational Case Manager

Full-stack Engineer

• Provide time estimates for work effort and complete assigned work during a sprint cycle
• Work alongside all IT teams and any teams from outside the department
• Work well with others and approach work as a member of a team
• Provide documentation for all completed work (e.g., commented code, discussion in user stories, detailed pull request comments, and wiki articles)
• Communicate clearly with both IT and non-IT personnel
• Assist other Development and DevOps team members
• Work with Product Owners to create new stories and refine existing stories
• Perform code releases to production environments
• Independently complete complex stories during the sprint cycle
• Research new technologies and processes to be adopted by the Development team
• Analyze business processes and determine potential features to provide benefit
• Work with others to design new applications from scratch and integrate them with existing systems
• Perform code review for other members of the Development team
• Assist with urgent service issues impacting production systems
• Read, understand, and provide limited support and maintenance to existing older code and applications, even in unfamiliar technologies and languages
• Be able to stay on task in a work-from-home environment

Senior Software Architect

Sales

• Receives incoming calls and conducts outgoing calls to potential customers with the goal of assessing eligibility, educating them about the advantages of utilizing Allsup’s services and signing them up to work with Allsup
• Demonstrates tact and diplomacy in handling problem solving situations
• Manages conversations to focus on answering questions, resolving concerns and achieving a high level of claimant satisfaction

Sales Specialist

Customer Support

• Performs essential data entry into the SSA systems.
• Documents thoroughly and accurately the notes database with any information related to the client’s file.
• When necessary, sets the appropriate task.
• Prints and submits forms to be forwarded to the clients and Social Security.
• Selects and prepares the correct letters to be sent with these forms. (Both as deemed necessary).
• Processes incoming and outgoing mail.
• Processes emails coming into the general email box.
• Utilizes the task system, taking the appropriate actions on tasks and ensuring that the next task sets correctly.
• Communicates with clients, Associates, and SSA when necessary via phone calls. These communications should be made with empathy, courtesy, and professionalism.
• Sets priorities and organizes workload to maximize productivity and achieve departmental goals.
• Maintain strict confidentiality of client and Allsup information.
• Must complete other responsibilities as assigned.

Support Specialist I

• The sales intake specialist will guide the customer through an evaluation process to determine eligibility for the Ticket to Work program.
• Balance work day between servicing customers on inbound calls and managing case load inventory, while making outbound calls.
• Help with resumes, job searches, and interview preparation as part of free vocational services.
• Sign people up for free vocational services and be rewarded via commission.
• Learn complex government programs and Allsup processes in a remote training environment.

Performs vital data entry into Allsup’s Case Management and the LTD carrier systems. Documents thoroughly and accurately in both systems. When necessary, sets the appropriate task for disability claims in both systems. Reviews claims, tracks status, and updates LTD carrier’s claims system on all open LTD claims. Serves as an administrative liaison between the LTD carrier and Allsup’s Claims Management maintaining direct dialogue and updates on the status of SSDI claims and workflow. As needed, provides technical expertise regarding SSDI on specific claims for disability claims managers and maintains technical knowledge of SSA programs and procedures. Transfers documentation to and from Allsup. Recognizes and responds to questions and concerns regarding service issues and problems in a professional and timely manner. Consults and escalates issues requiring greater SSA technical expertise. Works independently exercising initiative, good judgment, and strictly adhering to confidentiality practices. Assist in updating the training manual. Assist with special projects. Participates in the training and development of other specialists; shares information. Processes work in a timely and accurate manner. Requires contacting claimants for status of their SSDI claim.

Vocational Case Manager

Senior Software Architect

Sales Specialist

Support Specialist I

Sales Specialist

Support Specialist II