Allsup

Manager

• Manage an active vocational caseload working with individuals with a disability through the Ticket to Work Program
• Provide job search assistance to beneficiaries including sending job leads, job boards, resume reviewing and/or writing, career exploration, job interviewing practice, discussing return to work barriers and resources
• Manage a large volume of phone/emails/texts conversations with beneficiaries and build rapport and redirect conversation, as needed, and as appropriate
• Provides on-going education to the beneficiary about the Social Security Administration Ticket-to-Work program, and encourages on-going participation including paystub submission at time of return to work
• Verifying the beneficiary’s employment goal is appropriate and achievable
• Support and coach the beneficiary while applying for jobs, and job retention
• Assist beneficiaries in scheduling job interviews and schedule follow-up calls with beneficiaries to assess interview result
• Complete Social Security forms as required
• Conduct conference calls with beneficiaries and social security
• Assist employed beneficiaries with workplace accommodations/disclosure or assistance finding new employment
• Other duties as assigned

Vocational Case Manager

Sales

• Can effectively manage inbound and outbound calls to potential customers with the goal of assessing eligibility, educating them about the advantages of utilizing Allsup’s services, and signing them up to work with Allsup.
• Thrive in a fast-paced, multi-tasking type of work environment.
• Are self-motivated to succeed but also enjoy a competitive, monthly incentive program.
• Navigate conversations to focus on selling Allsup services, answering questions, resolving concerns and achieving a high level of customer satisfaction.
• Demonstrate tact and diplomacy in handling problem solving situations.
• Have the ability to learn complex government programs and Allsup processes, in a remote training environment.
• Enjoy helping customers over the phone, in a dedicated computer desk workspace that is free from distractions.

Sales Specialist

Consultant

• Review and prepare a summary of the veteran’s claims file which includes past and present VA decisions.
• Analyze medical evidence, review VA law and regulations, determine any error of law by the Regional Office and/or Veteran Law Judge to compose the brief.
• Review medical records, applications on file, and the claim’s agent medical development profile.
• Select appropriate disability benefit questionnaires and send to the appropriate provider based on the claimant’s medical conditions.
• Assist claimants with drafting lay statements; independent medical opinion request letters and case summaries for medical consultants; and identifying and sending correct VA disability benefit questionnaires.
• Review briefs written by claims agents providing proofreading and research as needed.
• Review cases for technical problems and medical eligibility.
• Research and identify reference material to support case development and documentation.
• Process work in a timely and accurate manner.
• Accurately document system notes of all conversations and actions.
• Maintain technical knowledge of all VA programs and procedures.
• Review claims for viability and closure.
• Contact claimant/clients to review and discuss.
• Participate in training sessions and demonstrations.
• Maintain strict confidentiality of claimant information, procedural manuals, client/prospect lists, and other confidential Allsup information.
• Mentor peers and support staff.

Vocational Case Manager

Sales Specialist

Claims Consultant – Veterans Disability Appeals