Allsup

Claims Specialist

• Serves as the primary point of contact for incoming inquiries for claimants pending in the Department of Veterans Affairs (VA) disability appeal process
• Reviews claimant completed questionnaires as well as interviews claimants by telephone to complete various disability claim forms
• Places outgoing calls to claimants when additional information or follow up as needed
• Position involves heavy data entry and claimant education, with the objective of solving problems without escalation
• Also responsible for providing the claimant insight into the VA process, explaining decisions and encouraging continued participation in the disability process
• Performs work with minimal supervision

VA Claims Specialist II