Chief of Staff
Catena
Customer Resolution Support Consultant II
Allstate
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,700 - $78,570 per year
Job Level
Mid-LevelSenior
About the role
- Coordinate, research, and respond to formal complaints from Departments of Insurance, BBB, Executive Office, Affinity Groups, and others
- Review and compile claim documents for File Sharing Requests from law enforcement, Departments of Insurance, and other insurance carriers
- Conduct timely reviews of policies written by Managing General Agencies (MGAs), including analysis of underwriting guidelines, third-party reports, billing, rating, and print
- Partner with Underwriting to review state regulations and insurance guidelines and recommend exceptions to standard processes
- Identify coaching opportunities, process improvements, and system issues and communicate with appropriate parties
- Assist executive customers via the Executive Services phone line for policyholder service
- Create, implement, and optimize process improvements
Requirements
- Comprehensive property and casualty (P&C) insurance experience
- Valid Property & Casualty (P&C) license preferred; candidates without a license must be willing to obtain one during training
- Proficient in managing both formal and informal complaints across various coverage types
- Tech-savvy and proficient with Microsoft Office programs
- Exceptional time management, critical thinking, prioritization, and multitasking abilities
- Well-versed in claims processes, compliance standards, and quality assurance processes
- Strong research, investigative and written communication skills
- Thrives in a remote work environment
- Authorization to work in the United States (employer does not sponsor work visas)
Benefits
- Fully Remote (US - Remote)
- Base compensation $50,700.00 - $78,570.00 Annually
- Incentive pay (commission, bonus, etc.) as applicable
- Part of The Allstate Corporation / Allstate family of companies
- Assistance or accommodation in completing online application for candidates with disabilities or needs
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
property and casualty insuranceclaims processescompliance standardsquality assurance processesunderwriting guidelinesbillingratingfile sharing requestsformal complaints managementprocess improvements
Soft skills
time managementcritical thinkingprioritizationmultitaskingresearch skillsinvestigative skillswritten communicationcoachingcommunicationproblem-solving
Certifications
Property & Casualty license
