Allied Solutions

Claims Specialist

• Complete internal estimates, appraisals, and valuations on REPO Plus claim files
• Field questions and provide answers to REPO Plus Adjusters and Analysts
• Involved in testing necessary to validate new workflows/processes
• Provide initial physical damage training for the REPO Plus department

Material Damage Claims Specialist

Customer Support

• Overseeing day-to-day call center operations
• Delivering effective coaching to agents on call center KPIs
• Ensuring compliance and optimizing service delivery
• Providing leadership and support to Customer Solutions team
• Supervising a team of up to 12 employees
• Handling account escalations and facilitating training
• Leading team meetings and holding frequent one-on-one check-ins
• Collaborating across departments to ensure effective procedures

Customer Service Supervisor

Analyst

• Focuses on implementing and administering compensation programs
• Evaluates and provides information related to job offer salaries and internal promotion adjustments
• Conducts market pricing using published salary surveys
• Manages survey participation on behalf of the company
• Conducts Fair Labor Standards Act (FLSA) evaluations to determine exemption status
• Recommends titles and analyzes impacts of changes to compensation programs (fixed and variable)
• Participates in and provides support for larger compensation projects including structure maintenance and program recommendations
• Collaborates with HR Business Partners to evaluate new and existing jobs
• Partners with the Talent Acquisition Team to review escalated salary offers and provide recommendations
• Provides support for Non-Qualified compensation plan administration
• Conducts audits of and maintains Compensation information in Workday
• Utilizes Workday reporting for Compensation monitoring and auditing
• Participates in Workday testing for Compensation-related updates and integrations
• Provides support for annual bonus and merit cycles, including HRIS system module setup and testing
• Works with HR team on cross-functional initiatives and performs general administrative tasks and other duties as assigned

Compensation Analyst

Insurance

• Performing Outbound Calls to Insurance Agents/Regional offices for verification of loan collateral coverage
• Researching loan history to perform the correct tasks
• Accurately verifying questions with insurance agents and documenting in loan history
• Meeting department goals of 10 accounts per hour
• Obtaining 90% or higher on quality audits

Material Damage Claims Specialist

Customer Service Supervisor

Compensation Analyst

Insurance Verification Specialist