National Account Manager

Allied Solutions

National Account Manager leading client experience, performance, and profitability of national accounts. Overseeing service delivery, operational performance, and revenue retention for high-value clients.

Posted 6/11/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor key performance indicators across assigned national accounts and take action to improve service, financial, and operational outcomes
Oversee core program activities including tracking, notice activity, billing and file exchanges, premiums, refunds, claims, and recovery performance
Identify risks related to compliance, client experience, and program execution, and partner across teams to resolve issues quickly and effectively
Ensure programs operate within established KPIs, contractual expectations, and regulatory requirements
Support newly transitioned top-tier accounts during early production to stabilize performance and maximize profitability
Serve as the primary point of contact for escalations, service issues, and performance gaps across assigned accounts
Assess root causes, develop action plans, and drive remediation efforts to restore service levels and protect the client experience
Maintain a strong working knowledge of contracts, service level agreements, and program requirements to ensure obligations are met
Lead regular client touchpoints, including monthly, quarterly, and ad hoc business reviews, with clear agendas, follow-up actions, and documented outcomes
Build trusted relationships with client stakeholders and communicate proactively on performance, risks, opportunities, and service enhancements
Prepare and deliver polished client-facing presentations and business updates as needed

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience preferred
5–7 years of relevant experience in account management, client service, operations, or a related field preferred
Experience supporting or managing large, complex, or national accounts strongly preferred
Strong written, verbal, and presentation skills, with the ability to communicate effectively with clients and senior leaders
Demonstrated ability to manage multiple priorities, solve problems proactively, and drive results across cross-functional teams

Benefits

Comp & perks

medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
three weeks PTO by the end of the first year
career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance monitoringrisk assessmentaction plan developmentservice level agreement managementbilling managementclaims managementprogram executionclient experience managementfinancial outcome improvementoperational outcome improvement

Soft Skills

communication skillsproblem-solvingrelationship buildingpresentation skillsorganizational skillsproactive approachcross-functional collaborationclient service orientationleadershipmulti-priority management

Certifications

Bachelor's degree