Maintenance Controller
Breeze Airways™
Customer Service / Ground Operations Agent
Allegiant
part-time
Posted on:
Location Type: Office
Location: Peoria • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide customer service to all customers for scheduled or charter services
- Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats
- Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
- Marshal in the planes and push back the aircraft
- Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate
- Assist customers with special needs and boarding
- Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas
- Operate heavy, motorized machinery/equipment including tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
- Enforce safety/security measures and monitor safety sensitive zones; ensure FAA and airport regulations are followed
- Aircraft cleaning, security, operations and commissary duties as required
- Other duties as assigned
Requirements
- Combination of Education and Experience will be considered
- Must be authorized to work in the US as defined by the Immigration Act of 1986
- Must pass a Criminal Background Check
- Education: High School Diploma/GED (GED Equivalent)
- Certification: No
- Minimum one (1) year Customer Service experience or equivalent in related training and/or experience (airline industry preferred)
- Valid/Unexpired Driver's License: Yes
- Must be at least 18 years of age
- Ability to read, write, and speak English
- Basic computer skills; Knowledge of general office equipment
- Must be people oriented, highly motivated with a positive and friendly attitude
- Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations
- Must be well groomed and adhere to dress code policy
- Ability to work efficiently under time constraints
- Must be available to attend required training (trainee status until completion of curriculum)
- May be required to lift, push, pull, or carry up to 300 lbs (airport agent)
Benefits
- Profit Sharing
- Medical/Dental/Vision/Life/ Disability Insurance
- Medical Travel Reimbursement
- Legal, Identity and Pet Insurance
- 401K with an employer match
- Employee Stock Purchase Plan
- Employee Assistance Program
- Tuition Reimbursement
- Flight Benefits
- Paid vacation, holidays, and sick time
- Sick time
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceticket processingbaggage handlingaircraft marshallingheavy machinery operationsafety enforcementaircraft cleaningloading and unloading baggagemonitoring carry-on regulationsreading and writing English
Soft skills
people orientedhighly motivatedpositive attitudefriendly attitudeability to work under time constraintsflexibility in work hoursgrooming and dress code adherenceassisting customers with special needsproblem-solvingcommunication
Certifications
High School DiplomaGED
