All In Energy

Bilingual

• Represent All In Energy and partner communities at events and through door-to-door canvassing
• Engage with residents to educate them about clean energy programs
• Develop understanding of energy programs to effectively communicate their benefits
• Proactively research engagement opportunities
• Capture learnings and best practices for improvement
• Solicit feedback from community members about energy-saving programs

Community Outreach Ambassador, Bilingual Portuguese/English

Account Executive

• Manage a portfolio of active customer cases through the entire Renew program lifecycle
• Proactively call customers promptly and consistently to advance them through their service journey efficiently and effectively
• Help customers navigate multiple program pathways based on determined eligibility and energy-saving goals
• Perform Energy Bill Check-Ups to identify and help customers execute on opportunities to reduce their bill
• Document all customer interactions and maintain accurate case records in Salesforce
• Collaborate with the Customer Action Manager to implement a system of quality control
• Help customers understand recommendations in accessible terms
• Review and interpret contractor quotes and energy assessment recommendations with customers
• Create and maintain customer education materials in English and Spanish
• Support the Senior Program Manager in the Renew fund reservation and invoicing processes
• Support multiple programs and initiatives as organizational needs evolve

Account Associate, Bilingual Spanish/English

Marketing

• Maintain organized, accurate tracking systems for projects and materials created
• Responsible for keeping the status of materials updated and organizing marketing requests
• Initiate intake and identify action items and/or next steps
• Communicate updates to both internal and external stakeholders
• Monitor the progress of the project and materials, from intake through completion
• Coordinate the review and approval of marketing materials
• Share community and vendor-created marketing materials with the necessary reviewers, both internal and external
• Gather feedback from necessary stakeholders and reviewers
• Trigger translation requests to ensure a smooth and timely delivery
• Manage the organization and process of duplicating templated materials
• Gather required content
• Update content based on request
• Adjust materials for events and outreach
• Support the logistics for mailers and ordering of materials, as needed
• Support the Communications Team with miscellaneous projects, as needed, to support our mission and the communities we serve.

Marketing Coordinator

Account Manager

• Act as the primary contact to partnerships and Energy Advocates: Serve as the main contact for partners and community-based Energy Advocates, leading biweekly meetings with community teams.
• Act as a liaison with All In Energy teams to ensure coordination and completion of administrative tasks.
• Prioritize amplifying community voices to identify barriers and solutions, gathering insights to enhance the program.
• Build trust-based relationships with community leaders and residents by centering lived experiences and promoting equitable participation in clean energy programs.
• Customize partnership support to meet each community's specific cultural, linguistic, and accessibility needs while ensuring historically underserved populations have meaningful opportunities to shape outreach strategies and program implementation.
• Train and provide coaching to community-based Energy Advocates: Provide training and coaching to community-based Energy Advocates in planning community engagement, tracking activities, and implementing outreach strategies.
• Support them in identifying marketing needs, promoting energy efficiency programs, and responding to community feedback.
• Offer troubleshooting and access to learning opportunities, and assist in planning and leading segments of Community First Partnership training.
• Guide Energy Advocates engaging with small business owners, tabling at events, and door-to-door canvassing to promote energy efficiency and clean energy.
• Foster inclusive engagement practices that prioritize language access, cultural responsiveness, and equitable outreach to renters, low-to-moderate income households, immigrants, and communities historically excluded from clean energy investments.
• Develop outreach strategies: Collaborate with Program and Communications teams to create and support outreach strategies that engage residents, particularly underserved groups, such as through local communication channels and in-person engagement.
• Facilitate knowledge-sharing and troubleshooting among communities on outreach effectiveness, and provide quarterly sessions for communities to reflect and refine their strategies.
• Support outreach efforts that reduce barriers to participation and elevate community-informed approaches that increase accessibility, representation, and trust in clean energy programs across diverse populations.
• Educate the community and external stakeholders : Represent the organization by speaking at conferences and presenting to community groups, funders, and other stakeholders.
• Document and share impactful examples of our work to build awareness and excitement around our mission.
• Highlight the importance of racial, economic, and environmental justice in clean energy access while uplifting stories and successes from frontline and historically underserved communities.
• Data tracking and reporting: Using our database systems, share progress with community teams to evaluate impact.
• Track community teams’ participation metrics such as attendance and timely budget report submission.
• Analyze participation trends and community feedback to help identify inequities, outreach gaps, and opportunities to improve program accessibility and engagement among historically underserved populations.
• Support All In Energy’s mission with miscellaneous projects, as needed: Contribute to All In Energy’s mission through various projects, supporting or leading intra- and interdepartmental initiatives based on capacity and expertise.
• This may include hiring committees, DEI or professional development committees, and revising training materials, with responsibilities evolving as expertise grows.
• Contribute to fostering an inclusive organizational culture grounded in equity, collaboration, continuous learning, and community accountability.

Community Programs and Partnerships Manager

• Assume the overall program management leadership role for Renew, providing strategic oversight for the program
• Lead the execution and success of Renew, ensuring alignment with community needs and the DOER contract
• Maintain and distribute existing Renew program manuals, approved forms, and documents, ensuring all new materials are translated into Spanish
• Convene and facilitate periodic meetings with internal teams and partners who are executing the program
• Serve as the primary liaison and manage communications with the funder, the Massachusetts Department of Energy Resources (DOER), on behalf of All In Energy
• Coordinate with other project managers and coalition partners
• Lead the recruitment of 3-5 Mass Save Home Performance Contractors (HPCs)
• Facilitate the approval of customer-facing materials created by HPCs or other partners
• Coordinate with the Finance Department to deliver monthly invoices that incorporate all coalition members to DOER
• Manage the process for reserving funds and invoicing on behalf of contractors
• Oversee weekly production updates and periodic detailed reports for the DOER

Community Outreach Ambassador, Bilingual Portuguese/English

Account Associate, Bilingual Spanish/English

Marketing Coordinator

Community Programs and Partnerships Manager

Bilingual Senior Manager, Spanish/English