Account Associate, Bilingual Spanish/English

All In Energy

Account Associate assisting English- and Spanish-speaking families in Massachusetts with energy efficiency programs. Supporting customer case management and technical education in a nonprofit focused on climate solutions.

Posted 6/11/2026full-timeLawrence • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $31 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer serviceaccount managementcase managementprogram coordinationenergy bill analysisquality controlbilingual communicationdocument management

Soft Skills

excellent communicationstrong organizational skillsindependent workteam collaborationcommitment to equitypassion for environmental justice

Tools & Technologies

SalesforceCRM systemsMicrosoft Office Suiteweb-based tools

Industry Keywords

customer journeyenergy-saving goalsmulticultural environmentsinclusive customer support

About the role

Key responsibilities & impact

Manage a portfolio of active customer cases through the entire Renew program lifecycle
Proactively call customers promptly and consistently to advance them through their service journey efficiently and effectively
Help customers navigate multiple program pathways based on determined eligibility and energy-saving goals
Perform Energy Bill Check-Ups to identify and help customers execute on opportunities to reduce their bill
Document all customer interactions and maintain accurate case records in Salesforce
Collaborate with the Customer Action Manager to implement a system of quality control
Help customers understand recommendations in accessible terms
Review and interpret contractor quotes and energy assessment recommendations with customers
Create and maintain customer education materials in English and Spanish
Support the Senior Program Manager in the Renew fund reservation and invoicing processes
Support multiple programs and initiatives as organizational needs evolve

Requirements

What you’ll need

Bilingual professional fluency in English and Spanish, both written and spoken
3-5 years of experience in customer service and/or communications/outreach
1-2 years of experience in account/case management or program coordination
Excellent communication skills over the phone and in person
Strong organizational skills with the ability to manage multiple cases simultaneously
Experience with CRM systems or database management
Ability to work both independently and collaboratively within a team
Experience working in diverse, multicultural, and multilingual environments, with a commitment to equity and inclusive customer support
Passion for environmental justice and helping underserved communities
Proficiency with Microsoft Office Suite and web-based tools

Benefits

Comp & perks

flexible schedule
paid sick time
vacation time
floating holidays
retirement plan
technology benefits
provided work laptop
health insurance
dental insurance
vision insurance
flexible spending account
remote work stipend
wellness stipend
professional development stipend
employee assistance program