ALEX & GROSS GmbH

Inside Sales

• Telephone consultation and support of new and existing B2B customers
• Analyze customer needs and identify business opportunities through various channels (phone, e-mail, chat, networking platforms)
• Maintain and update relevant customer information in our database
• Qualify and hand over leads to the sales team for further nurturing and closing
• Contribute actively to market penetration through continuous customer outreach and relationship building

Inside Sales Manager – Hunting, Lead Generation, Appointment Setting

Sales Development Rep

• Customer service: Provide phone-based support and advisory services for new and existing customers
• Needs assessment: Identify customer requirements and uncover business opportunities
• Documentation: Maintain and update customer information in our database
• Lead qualification: Qualify and pass on potential business opportunities to the sales team to optimally develop customer relationships
• Teamwork: Work closely within the team with strong opportunities for onboarding and integration

Sales Development Representative, European Markets

Sales

• Responsible for the professional and disciplinary leadership of your own team
• Strengthen and motivate your team
• Coach and promote personal and performance-oriented development within the team
• Monitor performance metrics and derive measures to achieve targets
• Resource planning
• Ensure quality standards through regular quality management
• Conduct employee and recruitment interviews
• Prepare regular client materials such as call scripts, project overviews and lead reports

Junior Team Leader – Telesales

IT Support

• You ensure smooth day-to-day operations
• Provide general IT support
• Assist with troubleshooting and proactively contribute innovative ideas
• Operate and optimize our cloud infrastructure
• Administer, manage and optimize our cloud environments, in particular Microsoft 365 (including Azure Active Directory, Exchange Online, SharePoint Online and Teams)
• Implement and manage Intune for device and application management
• Configure and manage Enterprise Mobility + Security (EMS) solutions, including Azure Information Protection and Microsoft Defender
• Develop and implement security policies and compliance standards within the Microsoft 365 environment
• Automate processes using PowerShell and other scripting languages
• Manage security solutions such as Sophos Intercept X
• Configure and manage the RingCentral phone system

Inside Sales Manager – Hunting, Lead Generation, Appointment Setting

Sales Development Representative, European Markets

Junior Team Leader – Telesales

IT Administrator