ALEX & GROSS GmbH

Sales

• Responsible for the professional and disciplinary leadership of your own team
• Strengthening and motivating your team
• Coaching and promoting personal and performance-based development within the team
• Monitoring performance metrics and defining measures to achieve targets
• Resource planning
• Ensuring quality standards through regular quality management
• Conducting employee appraisals and recruitment interviews
• Preparing regular client materials such as call scripts, project overviews and lead reports

Telesales Team Leader

Inside Sales

• Telephone consultation and support of new and existing B2B customers
• Analyze customer needs and identify business opportunities through various channels (phone, e-mail, chat, networking platforms)
• Maintain and update relevant customer information in our database
• Qualify and hand over leads to the sales team for further nurturing and closing
• Contribute actively to market penetration through continuous customer outreach and relationship building

Inside Sales Manager – Hunting, Lead Generation, Appointment Setting

Sales Development Rep

• Customer service: Provide phone-based support and advisory services for new and existing customers
• Needs assessment: Identify customer requirements and uncover business opportunities
• Documentation: Maintain and update customer information in our database
• Lead qualification: Qualify and pass on potential business opportunities to the sales team to optimally develop customer relationships
• Teamwork: Work closely within the team with strong opportunities for onboarding and integration

Sales Development Representative, European Markets

• Responsible for the professional and disciplinary leadership of your own team
• Strengthen and motivate your team
• Coach and promote personal and performance-oriented development within the team
• Monitor performance metrics and derive measures to achieve targets
• Resource planning
• Ensure quality standards through regular quality management
• Conduct employee and recruitment interviews
• Prepare regular client materials such as call scripts, project overviews and lead reports

Junior Team Leader – Telesales

IT Support

• You ensure smooth day-to-day operations
• Provide general IT support
• Assist with troubleshooting and proactively contribute innovative ideas
• Operate and optimize our cloud infrastructure
• Administer, manage and optimize our cloud environments, in particular Microsoft 365 (including Azure Active Directory, Exchange Online, SharePoint Online and Teams)
• Implement and manage Intune for device and application management
• Configure and manage Enterprise Mobility + Security (EMS) solutions, including Azure Information Protection and Microsoft Defender
• Develop and implement security policies and compliance standards within the Microsoft 365 environment
• Automate processes using PowerShell and other scripting languages
• Manage security solutions such as Sophos Intercept X
• Configure and manage the RingCentral phone system

IT Administrator

• Verantwortung für die fachliche und disziplinarische Führung Deines eigenen Teams
• Stärkung und Motivation Deines Teams
• Coaching und Förderung der persönlichen sowie leistungsorientierten Entwicklung im Team
• Monitoring der Performance-Kennzahlen und Ableitung von Maßnahmen zur Zielerreichung
• Ressourcenplanung
• Sicherstellung der Qualitätsstandards durch regelmäßiges Qualitätsmanagement
• Führen von Mitarbeiter- und Vorstellungsgesprächen
• Erstellung von regelmäßigen Kundenmaterialien wie Gesprächsleitfaden, Projektübersichten und Leadreports

Teamleiter, Telesales

Digital Marketing

• Projektsteuerung: Projekte von der Planung bis zur Umsetzung leiten.
• Kundenführung: Bestehende Projekte und Kundenbeziehungen aktiv ausbauen.
• Koordination: Bindeglied zwischen Kunden und internem Projektteam.
• Projektcontrolling: Verantwortung für Wirtschaftlichkeit und Zielerreichung.
• Reporting: Individuelle Reports erstellen und analysieren.
• Qualitätsmanagement: Einhaltung aller Prozessabläufe und Qualitätsstandards gewährleisten.

Projektmanager – Digital Marketing

Consultant

• Strategic consulting for new and existing clients with a focus on digital marketing and sales solutions.
• Developing innovative sales and go-to-market strategies and digitization concepts.
• Market and target audience analysis: developing well-founded strategies based on competitive analyses and performance data.
• Leading client meetings and strategy workshops.
• Analyzing and recommending measures to optimize client processes.
• Close collaboration with internal teams (e.g., sales, project management, etc.).