ALEX & GROSS GmbH

Customer Support

• Inquiry management: Handling questions about products, services, pricing, or online training topics
• Problem resolution & complaints: De-escalation of complaints, fault diagnosis, and initiating solutions
• Technical support: Assisting with application issues or navigation on digital platforms (first-level support)
• Documentation: Complete recording of all customer interactions in the CRM system
• Interface coordination: Escalating complex cases to specialized departments (second-level support)
• Revenue growth: Identifying upselling or cross-selling opportunities during service conversations

Customer Service Associate — Digital Solutions

Sales Development Rep

• Customer service: support and advice for our new and existing customers on the phone
• Needs assessment: determination of customer requirements and identification of business opportunities
• Documentation: maintenance and updating of customer information in our database
• Lead qualification: qualifying and passing on potential business opportunities to the sales force in order to optimally develop customer relationships
• Teamwork: close cooperation within the team, as well as good familiarization opportunities

Sales Development Representative, Italian Speaking

• Outbound sales outreach via calls, email & LinkedIn to acquire new B2B customers in the German market
• Present solutions aligned with prospects’ needs and challenges
• Generate, qualify & develop leads and manage your own sales pipeline
• Use CRM tools to document activities and execute structured follow-ups
• Collaborate with team leads & account executives to optimize the process and hand over qualified opportunities

Sales Development Representative, German Market

Project Manager

• Define global messaging and content needs in close collaboration with Global Marketing Programs, Field Marketing, and key stakeholders
• Own the hero content strategy and shape the core messages that guide campaigns
• Develop compelling storylines for promotional assets and follow-up content across the funnel
• Lead the creation of high-impact narratives, messaging, and content that supports go-to-market goals (awareness, demand, pipeline)
• Build and manage project plans and timelines, ensuring clear communication and stakeholder alignment
• Brief internal teams and external agencies to enable efficient, on-brand content production
• Drive the review and approval process, incorporating feedback and maintaining quality across channels and formats

Project Manager, Content Marketing

• Identify and engage high-potential target accounts through structured outreach across phone, email, and social (inbound + outbound).
• Turn first contacts into qualified conversations by clarifying pain points, use case, stakeholders, and decision criteria.
• Build and progress a predictable lead pipeline, prioritizing the right opportunities and driving clear next steps.
• Own pipeline discipline in the CRM, keeping data accurate, ensuring timely follow-ups, and continuously refining your outreach based on what works.
• Collaborate closely with Marketing and Sales, sharing field insights and ensuring smooth, high-quality handovers.

Sales Development Representative, Dutch Market

• Proactively reach out to and qualify business clients in a B2B environment
• Identify needs and coordinate project and meeting appointments
• Conduct professional sales calls and communicate via phone, email and LinkedIn
• Use digital sales platforms (e.g., EVERLEAD or Salesforce) for efficient lead management
• Document your results in the CRM and work closely with Marketing & Consulting

Sales Development Representative

Account Executive

• Supporting our existing business clients in the Romanian market, you’ll focus on building and maintaining long-term relationships in the logistics sector.
• Staying in close contact with your key accounts, you proactively engage in conversations about current transport needs and keep communication flowing.
• You spot opportunities within existing accounts, position our logistics services strategically, and turn potential into successful new business.
• Working with clearly defined KPIs, you approach your tasks in a structured way and actively contribute to increasing revenue and performance.
• As part of an international team, you bring your sales strengths to the table and thrive in the fast-paced, ever-evolving logistics environment.

Sales Representative – Romanian Market

Inside Sales

• You identify potential business customers, research target companies, assess needs, and qualify B2B leads for the sales process.
• You manage existing customers and maintain active contact — through regular follow-ups, proposal tracking, and identifying cross-selling opportunities.
• You drive the implementation of marketing and sales strategies as well as the acquisition and cultivation of new business opportunities.