AirHelp

Customer Success Manager

• Campaign Execution & Ownership: Take full responsibility for planning, producing, and launching CRM campaigns across email, WhatsApp, SMS, and other digital channels. Manage briefs, coordinate assets with design, content, and localisation teams, and ensure a flawlessly executed schedule - all increasingly powered by data and AI for speed and quality.
• Segmentation & Personalization: Shape targeting strategies that bring the right message to the right audience at the right moment. Use behavioural data, lifecycle triggers, and experimentation to boost relevance and conversion.
• Technical Setup & Quality Assurance: Build, configure, and QA templates to ensure accurate, error-free delivery across devices. Set up automation workflows, schedule campaigns, verify rendering quality, and run post-launch checks to maintain performance and compliance.
• Performance & Insights: Report on key metrics, identify opportunities, and propose continuous improvements. Use experimentation (A/B and multivariate) to lift open rates, click-through rates, and conversion.
• Strategic Program Support: Contribute to lifecycle initiatives, including the Customer Referral Program and other CRM-driven growth projects, providing both hands-on execution and insight generation.

CRM Campaign Specialist

Recruitment

• End-to-end ownership of recruitment processes in Polish, Spanish, and German markets for critical hires across Product, Tech, Data, and Commercial functions - from briefing to signed offer.
• Performance recruiting: Partner with business leaders to define success outcomes, build structured processes, and attract top performers from the best companies.
• Market intelligence & talent strategy: Shape hiring plans with data, map strategic talent pools, and advise leaders on how to win in competitive markets.
• Candidate experience that scales: Design clear, fair, and human processes that reflect AirHelp’s values.
• Continuous improvement: Optimize sourcing, interview structures, tooling, and analytics to make hiring faster and smarter.
• Strategic projects: Contribute to initiatives such as employer branding campaigns, AI-powered hiring tools, diversity programs, and leadership hiring strategies.

Senior Talent Acquisition Partner – 1 Year Fixed-Term Contract

Content Writer

• Craft compelling, high-converting B2C content across multiple channels (landing pages, email, ad copy, SEO blogs, case studies, mobile App etc.) with a laser focus on driving measurable business outcomes.
• Integrate AI into your daily working, in order to to scale ideation, increase speed and quality of output, optimize copy and stay on top of content trends.
• Collaborate with the B2B team to produce compelling copy that will reach millions of users in 35 markets worldwide across multiple channels that creates new partnerships and converts customers.
• Collaborate with marketing, product, and design teams to align messaging with the full customer journey, ensuring every piece of content contributes to acquisition, retention, and revenue.
• Continuously test, optimize, and iterate content using data-driven insights (A/B testing, heatmaps, analytics) to maximize conversion rates and engagement.
• Translate complex product features into crisp, benefit-driven messaging that resonates with target audiences and accelerates decision-making.
• Establish and maintain brand voice consistency while adapting tone and approach to specific funnels, campaigns, and audience segments.

Conversion Content Writer

Product Designer

• At AirHelp, we’re on a mission to make air travel fair for all. As the world’s largest flight compensation company, we’ve helped millions of passengers understand their rights and claim what they’re owed after disrupted flights. Operating across more countries and handling more flight situations than anyone else, we lead the industry with our legal expertise, global reach, and deep commitment to passenger rights.
• We're looking for a Senior Product Designer to lead the design strategy for our acquisition efforts - with a sharp focus on optimizing our website and driving conversions across key funnels. This role is critical to AirHelp’s next stage of growth, where every interaction counts and every design decision has measurable impact.
• You’ll own how millions of users first experience our brand - from the homepage to the moment they take action. By collaborating closely with marketing, product, and engineering, you'll create user journeys that convert seamlessly across our claiming funnels, sales paths, and app downloads.
• This is a role for a builder. You’ll shape the digital face of AirHelp, using research, analytics, and experimentation to lead design work that performs at scale and moves metrics that matter.
• It's a hybrid job opportunity based in Kraków, Gdańsk, Warsaw, Barcelona or Berlin.

CRM Campaign Specialist

CRM Campaign Specialist

Senior Talent Acquisition Partner – 1 Year Fixed-Term Contract

Conversion Content Writer

Conversion Content Writer

Senior Product Designer – Web Acquisition