AirHelp

Attorney

• Engage with airlines and partners to progress cases toward compensation outcomes.
• Review and assess rejected or unresolved claims, identifying the best next steps for resolution.
• Collect, validate, and structure required case documentation to ensure readiness for escalation when needed.
• Prepare cases for handover to external partners when formal proceedings become necessary.
• Work cross-functionally to improve workflows, reduce cycle times, and increase successful case outcomes.
• Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs.

Junior Operations Specialist – Legal Support

QA Engineer

• Be a core part of the development team dedicated to the AirHelp+ product and Mobile App.
• Advocate for a whole-team approach to quality assurance, bug prevention practices, and learning from incidents.
• Implement efficient testing approaches in order to quickly find any critical problems with products.
• Continually improve the team’s quality process by adopting modern, automated workflows.
• Develop and maintain testing tools and frameworks across a diverse technology stack.

Full-stack Engineer

• Build the Experience: Design and implement features that handle complex business logic and legal data while maintaining a world-class user experience.
• Own the Stack: Take end-to-end responsibility for features, from the backend services to the rendered UI.
• Ship Daily: Contribute to a culture of continuous delivery where your code reaches production and impacts users every single day.
• Modernize Architecture: Help us move away from legacy patterns by implementing modern development principles and type-safe API contracts.
• Collaborate & Mentor: Participate in deep code reviews and technical discussions that move the needle for the whole engineering team.
• Launch "Just In Time" Document Validation: Implement a high-performance validation engine that provides instant feedback to users, ensuring data accuracy before a claim even hits our downstream services.
• Redesign the Upload Experience: Lead the implementation of a completely overhauled document upload flow, focusing on speed, resilience, and a seamless mobile-web interface.
• Scale Assessment Workflows: Optimize and scale the internal assessment systems to handle increasing claim volumes, directly reducing the time it takes for our operations and legal teams to process compensation.
• Evolve the Document Hub: Contribute core features to the "Document Hub"- the centralised internal engine that serves as the heart of our document processing and storage architecture.

Software Engineer

Product Manager

• Own and evolve the AirHelp+ product vision and roadmap in line with company goals.
• Prioritize bold bets and quick wins based on user needs and data.
• Define and refine KPIs to measure what matters - then move the needle.
• Continuously improve our subscription’s value proposition.
• Test and launch initiatives to reduce churn and drive engagement.
• Explore new benefit extensions and opportunities for monetization.
• Champion the customer obsession.
• Translate insights into product ideas.
• Partner with design, engineering, and marketing to bring features from idea to impact.
• Manage the backlog, ruthlessly prioritize, and keep momentum high.
• Work tightly with Marketing, Sales, Customer Support, Legal, and Finance to ensure alignment and transparency.
• Keep stakeholders engaged and informed without creating noise.
• Use data to validate hypotheses and measure outcomes.
• Share learnings, and help the team learn fast and improve faster.

Senior Product Manager – AirHelp+ Subscription

• Own and evolve the AirHelp+ product vision and roadmap in line with company goals.
• Prioritize bold bets and quick wins based on user needs and data.
• Define and refine KPIs to measure what matters - then move the needle.
• Continuously improve our subscription’s value proposition.
• Test and launch initiatives to reduce churn and drive engagement.
• Explore new benefit extensions and opportunities for monetization.
• Champion the customer obsession.
• Translate insights into product ideas.
• Partner with design, engineering, and marketing to bring features from idea to impact.
• Manage the backlog, ruthlessly prioritize, and keep momentum high.
• Work tightly with Marketing, Sales, Customer Support, Legal, and Finance to ensure alignment and transparency.
• Use data to validate hypotheses and measure outcomes.
• Share learnings, and help the team learn fast and improve faster.

• Own and evolve the AirHelp+ product vision and roadmap in line with company goals.
• Continuously improve our subscription’s value proposition.
• Test and launch initiatives to reduce churn and drive engagement.
• Champion the customer obsession.
• Partner with design, engineering, and marketing to bring features from idea to impact.
• Use data to validate hypotheses and measure outcomes.

• Own and evolve the AirHelp+ product vision and roadmap in line with company goals.
• Prioritize bold bets and quick wins based on user needs and data.
• Define and refine KPIs to measure what matters - then move the needle.
• Continuously improve our subscription’s value proposition.
• Test and launch initiatives to reduce churn and drive engagement.
• Explore new benefit extensions and opportunities for monetization.
• Champion the customer obsession.
• Translate insights into product ideas.
• Partner with design, engineering, and marketing to bring features from idea to impact.
• Manage the backlog, ruthlessly prioritize, and keep momentum high.
• Work tightly with Marketing, Sales, Customer Support, Legal, and Finance to ensure alignment and transparency.

Content Writer

• - Craft compelling, high-converting B2C content across multiple channels (landing pages, email, ad copy, SEO blogs, case studies, mobile App etc.) with a laser focus on driving measurable business outcomes.
• - Integrate AI into your daily working, in order to to scale ideation, increase speed and quality of output, optimize copy and stay on top of content trends.
• - Collaborate with the B2B team to produce compelling copy that will reach millions of users in 35 markets worldwide across multiple channels that creates new partnerships and converts customers.
• - Collaborate with marketing, product, and design teams to align messaging with the full customer journey, ensuring every piece of content contributes to acquisition, retention, and revenue.
• - Continuously test, optimize, and iterate content using data-driven insights (A/B testing, heatmaps, analytics) to maximize conversion rates and engagement.
• - Translate complex product features into crisp, benefit-driven messaging that resonates with target audiences and accelerates decision-making.
• - Establish and maintain brand voice consistency while adapting tone and approach to specific funnels, campaigns, and audience segments.
• What you’ll achieve in your first 12 months
• - Acquisition Impact: Increase organic and paid channel conversion rates by at least 20% through optimized landing pages, ads, and targeted content campaigns.
• - Content Velocity: Produce and launch high-performing assets directly tied to lead-gen and revenue outcomes.
• - SEO Growth: Deliver at least 30 optimized, ranking content pieces, driving a measurable lift in qualified traffic and bottom-of-funnel leads.
• - Experimentation & Optimization: Run at least 25 content experiments across different formats, creating a repeatable testing framework to improve performance month-over-month.

Conversion Content Writer, English

• Craft compelling, high-converting B2C content across multiple channels (landing pages, email, ad copy, SEO blogs, case studies, mobile App etc.) with a laser focus on driving measurable business outcomes.
• Integrate AI into your daily working, in order to to scale ideation, increase speed and quality of output, optimize copy and stay on top of content trends.
• Collaborate with the B2B team to produce compelling copy that will reach millions of users in 35 markets worldwide across multiple channels that creates new partnerships and converts customers.
• Collaborate with marketing, product, and design teams to align messaging with the full customer journey, ensuring every piece of content contributes to acquisition, retention, and revenue.
• Continuously test, optimize, and iterate content using data-driven insights (A/B testing, heatmaps, analytics) to maximize conversion rates and engagement.
• Translate complex product features into crisp, benefit-driven messaging that resonates with target audiences and accelerates decision-making.
• Establish and maintain brand voice consistency while adapting tone and approach to specific funnels, campaigns, and audience segments.

Operations

• Deliver timely, accurate, and empathetic support to customers via multiple channels (phone, email, WhatsApp).
• Successfully resolve customer queries and technical issues while maintaining high customer satisfaction scores.
• Apply basic legal knowledge (provided through training) to advise air travelers on their rights and claims.
• Identify customer needs and guide users through platform features and functionalities.
• Monitor, analyze, and report product issues and customer feedback to relevant teams. Maintain accurate internal databases with customer interactions and technical issues.
• Contribute to continuous improvement by sharing insights, workarounds, and feature requests with cross-functional teams.
• Follow established procedures while achieving efficiency and quality targets.

Junior Customer Operations Specialist

• Craft compelling, high-converting B2C content across multiple channels (landing pages, email, ad copy, SEO blogs, case studies, mobile App etc.) with a laser focus on driving measurable business outcomes.
• Integrate AI into your daily working, in order to scale ideation, increase speed and quality of output, optimize copy and stay on top of content trends.
• Collaborate with the B2B team to produce compelling copy that will reach millions of users in 35 markets worldwide across multiple channels that creates new partnerships and converts customers.
• Collaborate with marketing, product, and design teams to align messaging with the full customer journey, ensuring every piece of content contributes to acquisition, retention, and revenue.
• Continuously test, optimize, and iterate content using data-driven insights (A/B testing, heatmaps, analytics) to maximize conversion rates and engagement.
• Translate complex product features into crisp, benefit-driven messaging that resonates with target audiences and accelerates decision-making.
• Establish and maintain brand voice consistency while adapting tone and approach to specific funnels, campaigns, and audience segments.