AirHelp

Content Writer

• - Craft compelling, high-converting B2C content across multiple channels (landing pages, email, ad copy, SEO blogs, case studies, mobile App etc.) with a laser focus on driving measurable business outcomes.
• - Integrate AI into your daily working, in order to to scale ideation, increase speed and quality of output, optimize copy and stay on top of content trends.
• - Collaborate with the B2B team to produce compelling copy that will reach millions of users in 35 markets worldwide across multiple channels that creates new partnerships and converts customers.
• - Collaborate with marketing, product, and design teams to align messaging with the full customer journey, ensuring every piece of content contributes to acquisition, retention, and revenue.
• - Continuously test, optimize, and iterate content using data-driven insights (A/B testing, heatmaps, analytics) to maximize conversion rates and engagement.
• - Translate complex product features into crisp, benefit-driven messaging that resonates with target audiences and accelerates decision-making.
• - Establish and maintain brand voice consistency while adapting tone and approach to specific funnels, campaigns, and audience segments.
• What you’ll achieve in your first 12 months
• - Acquisition Impact: Increase organic and paid channel conversion rates by at least 20% through optimized landing pages, ads, and targeted content campaigns.
• - Content Velocity: Produce and launch high-performing assets directly tied to lead-gen and revenue outcomes.
• - SEO Growth: Deliver at least 30 optimized, ranking content pieces, driving a measurable lift in qualified traffic and bottom-of-funnel leads.
• - Experimentation & Optimization: Run at least 25 content experiments across different formats, creating a repeatable testing framework to improve performance month-over-month.

Conversion Content Writer, English

• Craft compelling, high-converting B2C content across multiple channels (landing pages, email, ad copy, SEO blogs, case studies, mobile App etc.) with a laser focus on driving measurable business outcomes.
• Integrate AI into your daily working, in order to to scale ideation, increase speed and quality of output, optimize copy and stay on top of content trends.
• Collaborate with the B2B team to produce compelling copy that will reach millions of users in 35 markets worldwide across multiple channels that creates new partnerships and converts customers.
• Collaborate with marketing, product, and design teams to align messaging with the full customer journey, ensuring every piece of content contributes to acquisition, retention, and revenue.
• Continuously test, optimize, and iterate content using data-driven insights (A/B testing, heatmaps, analytics) to maximize conversion rates and engagement.
• Translate complex product features into crisp, benefit-driven messaging that resonates with target audiences and accelerates decision-making.
• Establish and maintain brand voice consistency while adapting tone and approach to specific funnels, campaigns, and audience segments.

Operations

• Deliver timely, accurate, and empathetic support to customers via multiple channels (phone, email, WhatsApp).
• Successfully resolve customer queries and technical issues while maintaining high customer satisfaction scores.
• Apply basic legal knowledge (provided through training) to advise air travelers on their rights and claims.
• Identify customer needs and guide users through platform features and functionalities.
• Monitor, analyze, and report product issues and customer feedback to relevant teams. Maintain accurate internal databases with customer interactions and technical issues.
• Contribute to continuous improvement by sharing insights, workarounds, and feature requests with cross-functional teams.
• Follow established procedures while achieving efficiency and quality targets.

Junior Customer Operations Specialist

• Craft compelling, high-converting B2C content across multiple channels (landing pages, email, ad copy, SEO blogs, case studies, mobile App etc.) with a laser focus on driving measurable business outcomes.
• Integrate AI into your daily working, in order to scale ideation, increase speed and quality of output, optimize copy and stay on top of content trends.
• Collaborate with the B2B team to produce compelling copy that will reach millions of users in 35 markets worldwide across multiple channels that creates new partnerships and converts customers.
• Collaborate with marketing, product, and design teams to align messaging with the full customer journey, ensuring every piece of content contributes to acquisition, retention, and revenue.
• Continuously test, optimize, and iterate content using data-driven insights (A/B testing, heatmaps, analytics) to maximize conversion rates and engagement.
• Translate complex product features into crisp, benefit-driven messaging that resonates with target audiences and accelerates decision-making.
• Establish and maintain brand voice consistency while adapting tone and approach to specific funnels, campaigns, and audience segments.

• Be the friendly and helpful voice of AirHelp - supporting customers throughout their claim journey via email, chat, and social media.
• Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.
• Collaborate with other departments to ensure a seamless customer experience.
• Confidently hit targets while pushing yourself to keep quality and efficiency high.
• In your 1st month you are working without targets - time to deep dive into the role and responsibilities.
• On your 2nd & 3rd months - 75% performance target.
• Starting from the 4th month - you will have the following targets: customer satisfaction (83%), quality (95%) and performance (100%).

Junior Operations Specialist, Customer Operations – German

Product Marketing

• **Build & Own the B2B Value Proposition**
• - Define and evolve the value proposition across the full product portfolio.
• - Shape Ideal Customer Profiles, Customer Success processes, Product Insights, and **a clear, differentiated messaging framework that cuts through a competitive B2B landscape.
• - Ensure a consistent narrative across sales, marketing, and any other customer touchpoints.
• **Enable Sales to Win**
• - Design and own the Sales Enablement program, including onboarding, regular training, and pitch certification.
• - Create sales-ready assets: pitch decks, one-pagers, case studies, whitepapers, and competitive battlecards.
• - Own the product demo experience - from scripts to environments - so Sales can confidently showcase value.
• **Drive Market & Competitive Intelligence**
• - Continuously benchmark competitors to identify gaps, threats, and opportunities.
• - Translate market signals into clear “how we win” guidance for Sales and leadership.
• - Monitor trends and innovation to proactively influence product and Go-To-Market decisions.
• **Own B2B Go-To-Market Execution**
• - Own Go-To-Market strategy for new feature launches and market expansions for B2B product lines (including value proposition, channels, marketing material, pricing, and KPIs).
• - Collaborate with the Product team to gather **Customer Success insights**, turning user feedback into marketing gold.
• - Use win/loss analysis and product usage data to refine positioning and influence the roadmap.

Senior Product Marketing Manager – B2B2C

Full-stack Engineer

• Build new services and enrich existing ones to enhance our core product offerings.
• Write clean, scalable, and maintainable code that performs reliably within our cloud infrastructure.
• Design robust solutions architecture and proactively propose technical improvements.
• Promote best engineering practices and maintain high coding standards within the team.
• Actively participate in all stages of the software development lifecycle, from initial ideation to production deployment.
• Provide constructive feedback through code reviews and support the technical growth of your peers.
• Directly impact the product direction by contributing technical insights to the roadmap.
• Launch the Fast Track voucher system for AirHelp+ members to provide guaranteed, proactive value on every trip regardless of flight disruptions.
• Implement new add-on features to allow subscribers to purchase per-trip coverage for companions and increase protection density.
• Scale the flight automation ecosystem by building multi-inbox synchronization for Gmail and Outlook alongside historical delay performance statistics.
• Overhaul the mobile onboarding and notification systems to drive user activation and deliver personalized journey alerts for travelers and observers.
• Deploy persistent Live Updates and Live Activity refreshes to ensure travelers have real-time, offline-ready flight status throughout their entire journey.

Senior Software Engineer – Mobile App

• Build new services and enrich existing ones to enhance our core product offerings.
• Write clean, scalable, and maintainable code that performs reliably within our cloud infrastructure.
• Design robust solutions architecture and proactively propose technical improvements.
• Promote best engineering practices and maintain high coding standards within the team.
• Actively participate in all stages of the software development lifecycle, from initial ideation to production deployment.
• Provide constructive feedback through code reviews and support the technical growth of your peers.
• Directly impact the product direction by contributing technical insights to the roadmap.