Junior Customer Operations Specialist
AirHelp
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Salary
💰 R$3,346 per month
Job Level
About the role
- Deliver timely, accurate, and empathetic support to customers via multiple channels (phone, email, WhatsApp).
- Successfully resolve customer queries and technical issues while maintaining high customer satisfaction scores.
- Apply basic legal knowledge (provided through training) to advise air travelers on their rights and claims.
- Identify customer needs and guide users through platform features and functionalities.
- Monitor, analyze, and report product issues and customer feedback to relevant teams. Maintain accurate internal databases with customer interactions and technical issues.
- Contribute to continuous improvement by sharing insights, workarounds, and feature requests with cross-functional teams.
- Follow established procedures while achieving efficiency and quality targets.
Requirements
- Fluent spoken and written communication in Brazilian Portuguese and English, with the ability to explain complex information clearly.
- Strong problem-solving skills with a drive to see issues through to resolution.
- Empathy and a genuine passion for helping people, willing to go the extra mile.
- Attention to detail and the ability to follow procedures accurately.
- Ability to multitask while maintaining quality standards.
- Patience when handling difficult cases and challenging customer interactions.
- Availability to work Monday–Friday during business hours (08:00–18:00, with breaks).
- Please submit your CV in English.
Benefits
- Group life insurance.
- Food allowance.
- Wellhub.
- Mindfulness platform (Mindgram).
- Unlimited, free use of AirHelp Plus.
- Internal training programs and knowledge-sharing events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationproblem-solvingempathyattention to detailmultitaskingpatience