AirHelp

Junior Operations Specialist – Legal Support

AirHelp

full-time

Posted on:

Location Type: Hybrid

Location: Gdańsk • Poland

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 PLN 5,500 - PLN 6,000 per month

Job Level

Junior

About the role

  • Engage with airlines and partners to progress cases toward compensation outcomes.
  • Review and assess rejected or unresolved claims, identifying the best next steps for resolution.
  • Collect, validate, and structure required case documentation to ensure readiness for escalation when needed.
  • Prepare cases for handover to external partners when formal proceedings become necessary.
  • Work cross-functionally to improve workflows, reduce cycle times, and increase successful case outcomes.
  • Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs.

Requirements

  • An eagerness to learn a lot of new things, both about the airline industry and the specifics of European jurisdictions.
  • Strong attention to detail and ability to follow structured procedures.
  • Curiosity and eagerness to learn about aviation, law, and international regulations.
  • Comfort working in a fast-paced, performance-driven environment.
  • Proactive mindset with strong ownership and accountability.
  • Genuine interest in legal topics, regulations, and how legal processes work in practice (any experience in the field is a plus).
  • Clear communication skills and fluency in English.
Benefits
  • Private life and health Insurance.
  • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
  • Annual travel allowance.
  • Work from anywhere for up to 2 weeks/year.
  • Language classes.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events.
  • Unlimited, free use of AirHelp’s services.
  • Pre-paid virtual card.
  • Office commute subsidy.
  • Access to mindfulness and well-being platform (Mindgram).
  • Team days and Parties.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
attention to detailcuriosityproactive mindsetownershipaccountabilityclear communicationability to follow structured procedures