AirHelp

Senior Product Manager – AirHelp+ Subscription

AirHelp

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Salary

💰 PLN 18,000 - PLN 28,000 per month

Job Level

Senior

About the role

  • Own and evolve the AirHelp+ product vision and roadmap in line with company goals.
  • Prioritize bold bets and quick wins based on user needs and data.
  • Define and refine KPIs to measure what matters - then move the needle.
  • Continuously improve our subscription’s value proposition.
  • Test and launch initiatives to reduce churn and drive engagement.
  • Explore new benefit extensions and opportunities for monetization.
  • Champion the customer obsession.
  • Translate insights into product ideas.
  • Partner with design, engineering, and marketing to bring features from idea to impact.
  • Manage the backlog, ruthlessly prioritize, and keep momentum high.
  • Work tightly with Marketing, Sales, Customer Support, Legal, and Finance to ensure alignment and transparency.
  • Use data to validate hypotheses and measure outcomes.
  • Share learnings, and help the team learn fast and improve faster.

Requirements

  • **4–5 years of hands-on subscription product management experience **- owning customer-facing products from discovery to delivery.
  • **Proven track record of driving business impact**, with strong commercial thinking and a bias toward rapid experimentation and iteration.
  • **Experience designing and scaling retention strategies**, reducing churn, and shaping compelling value propositions that connect with user needs.
  • **Fluency in product analytics and experimentation tools** and a deep love for turning insights into action. Able to combine qualitative insights with quantitative data to make informed decisions.
  • **Customer-oriented**, always curious to learn about the user needs and motives behind their decisions.
  • **Strong cross-functional communication skills**, with the ability to align stakeholders, influence decisions, and rally teams around product outcomes.
Benefits
  • **Culture of Autonomy:** No micromanagement, no politics. Just builders building.
  • **Growth Investment**: Personal development plans, internal workshops, mentorship, and language classes.
  • **Culture That Cares**: Team events, supportive peers, and a mission you can feel proud of.
  • **Flexible Benefits**: Choose between gym pass, personal development, childcare, transport, or travel subsidies.
  • **Global Workstyle**: Work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
subscription product managementKPI definition and refinementretention strategiesdata analysisproduct analyticsexperimentationuser needs assessmentvalue proposition designrapid experimentationiteration
Soft Skills
customer obsessioncross-functional communicationstakeholder alignmentinfluenceteam rallyingcuriositylearning orientationdecision-makingprioritizationmomentum management