Aircall

Implementation Specialist

• Own Customer Activation
• You’ll lead the technical onboarding for new customers - configuring integrations, enabling features, and guiding them to first value with confidence and clarity.
• Drive Adoption and Growth
• You’ll help customers unlock the full potential of Aircall by monitoring product usage and identifying adoption opportunities.
• Manage Renewals and Value Realization
• You’ll validate system health, ensure adoption goals are met, and demonstrate ROI through clear value metrics.
• Lead Add-On Activations
• You’ll oversee the setup and activation of new modules ensuring features are properly configured.
• Proactively Monitor and Support Your Portfolio
• Each week, you’ll review customer health signals and product telemetry to prevent risk.
• Manage Customer Escalations
• When critical issues surface, you’ll coordinate Support, Product, and Engineering.
• Collaborate Across the Business
• You’ll partner with Account Managers, Support, and Solutions Engineers to deliver a seamless customer journey.

Customer Engineer

Customer Success Manager

• Oversee a pool of customers and drive them to successful value realization
• Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base
• Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
• Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels
• Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources
• Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
• Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
• Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
• Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
• Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs
• Share new ideas to delight our customers

Customer Success Manager, APAC Market

Business Development Rep

• Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
• Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
• Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
• At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
• How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
• Intro:
• As a Business Development Representative, you’ll be an integral part of our ANZ sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space. Learn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role.  Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together!
• Our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the revenue organisation and build a career with us.
• About the role:
• As a Business Development Representative, you’ll be an integral part of our ANZ sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space.
• Learn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role.  Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together! Our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the Revenue organisation and build a career with us.
• We’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.
• You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.

Business Development Representative – Outbound BDR, APAC Market

Payroll

• Manage a team of Global HR Specialists
• Establish operational workflows, set standard operating procedures
• Oversee the monthly end-to-end payroll operations executed by your team
• Serve as the authority on global payroll tax laws
• Maintain and optimize our automated HRIS-to-Payroll tech pipeline
• Audit and manage performance SLAs for global payroll providers
• Protect the company’s financial integrity by contributing to statutory audits

Global HR Ops, Payroll Manager

Human Resources

• Partner with leaders & managers to drive HR strategy and initiatives aligned with business goals
• Deliver tailored HR solutions, address employee concerns, maintain a high-performing & talented workforce
• Provide guidance, coaching and support to managers and leadership on all HR related matters, including talent development, employee relations, performance management, change management, compensation, and organizational decisions
• Ensure compliance with diverse global regulations and assist leaders in ensuring compliance
• Support our GTM population spread across Australia, EMEA, and North America
• Manage complex and sensitive employee relations cases, including terminations, in full compliance with labor law to mitigate related risks
• Collaborate with Legal and the Works Council (CSE) on regulated HR processes, including gender equality and employee life cycle management
• Partner with Talent Ops and Legal teams to support workforce planning and HR data reporting

Interim Senior HRBP

Frontend Engineer

• Build and update website pages using our CMS (Storyblok) and frontend framework (Next.js /Vercel stack)
• Translate Figma designs and marketing briefs into pixel-perfect, responsive, and SEO-friendly web experiences
• Collaborate with designers and content managers to execute A/B tests, optimize landing pages, and roll out new content blocks
• Maintain technical hygiene by troubleshooting broken links, form integrations, performance issues, and UX bugs
• Own staging environments and QA all site changes before publishing
• Partner with Growth Engineering and Design to improve load speed, accessibility, and cross-browser compatibility
• Monitor performance using Google Analytics, Hotjar, and other tools to support marketing insights

Website Developer

Account Manager

• Identify, qualify, and engage new potential partners across Italy (distributors, consultants, system integrators, etc.)
• Help partners grow their expertise around Aircall’s product and value proposition
• Strengthen commercial relationships through recurring check-ins, pipeline reviews, and collaborative business planning
• Educate partners around AI-related features, use cases, and product innovation
• Map relevant technology players, industry verticals, and local business communities
• Participate in the creation of joint marketing actions: webinars, events, content, campaigns, customer stories