Aircall

Security Engineer

• Partner with engineering teams to review designs and implementation plans, identifying security risks early and recommending mitigations.
• Perform threat modeling for new features and major changes, helping teams document risks, assumptions, and security controls.
• Identify and help remediate common vulnerability classes across services and APIs (e.g., auth/authz, injection, data exposure, logic flaws).
• Triage and support remediation of vulnerabilities identified through SAST/DAST tools, internal testing, or third-party findings.
• Conduct security testing and validation, including targeted manual testing for high-risk areas.
• Help improve secure development practices by creating reusable guidance, checklists, and secure patterns for engineering teams.
• Contribute to security tooling and automation that improves coverage, reduces false positives, and streamlines security reviews.
• Assist with product security incidents by supporting investigation, impact analysis, and follow-up remediation.
• Communicate security risks clearly and pragmatically, helping teams prioritize effectively and ship safely.
• Document learnings and contribute to evolving product security processes and standards.

Security Engineer – Product Security

• Drive and scale secure-by-design practices across product and engineering teams, integrating security into design, development, CI/CD, and release workflows.
• Lead security design and architecture reviews for major product initiatives; define security requirements, controls, and patterns that teams can adopt consistently.
• Own and evolve threat modeling practices, ensuring risks are systematically identified early and mitigations are validated.
• Perform deep technical assessments (manual code review, targeted security testing, validation of fixes) for high-impact findings and critical services.
• Identify and reduce classes of vulnerabilities across Aircall’s codebases and services (e.g., auth/authz flaws, injection, logic issues, SSRF, API security, cloud misconfigurations).
• Build and improve security tooling and automation that scales across engineering (e.g., guardrails, CI checks, policy-as-code, leveraging AI for autonomous security-review processes that don’t slow delivery).
• Triage and drive remediation of vulnerabilities discovered through internal testing, automated detection, and external reports (including coordinated disclosure where applicable).
• Investigate and respond to product security incidents, helping with containment, root cause analysis, and prevention. Participate in on-call/threat-response rotations, escalating and coordinating during high-severity events.
• Stay up to date on attacker techniques (MITRE ATT&CK, red team reports, threat intel) and propose new detection patterns or responses accordingly.
• Serve as a trusted advisor to engineering and product leadership, translating security risks into pragmatic, prioritized actions and tradeoffs.
• Own cross-team product security initiatives (e.g., secure SDLC improvements, secure design frameworks, security champions, org-wide security patterns and standards).
• Mentor and up-level engineers across security and product teams through reviews, pairing, coaching, and security education.

Staff Security Engineer – Product Security

Data Scientist

• Provide invaluable insights to our product and/or business teams.
• Support impactful initiatives including pricing, packaging, multi-product strategies, and self-service approaches.
• Collaborate cross-functionally with teams such as Product, Engineering, Sales, Finance, Marketing, and Account Management to translate data needs into powerful solutions.
• Establish best practices in analytics and ensure high standards in data governance and insight generation.
• Mentor team members and help shape our analytics roadmap at Senior level.

• Drive the delivery of complex infrastructure and security initiatives in a fast-moving SaaS environment.
• Ensure programs move quickly and predictably while maintaining high standards for reliability, security, and quality.
• Translate high-level goals into clear delivery plans, milestones, and dependencies.
• Identify risks early and actively manage mitigation plans.
• Keep delivery moving without heroics or last-minute surprises.

Technical Program Manager – Infrastructure and Security Engineering

Implementation Specialist

• Ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement.
• Deliver recurring onboarding webinars for SMB/Core customers — helping them configure Aircall, understand key features, and reach first value quickly.
• Assist customers with basic configuration, early setup blockers, and best-practice guidance.
• Review health and usage signals to understand where customers may need check-ins.
• Provide practical, easy-to-understand explanations for Account Managers on workflows or product configuration.
• Coordinate follow-up between Support, Product, and the AM for customer issues.

Scale Customer Engineer, APAC Market

• Scale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement.
• They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers.
• This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.

Scale Customer Engineer, LATAM Market

• Scale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement.
• They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers.

Scale Customer Engineer, EMEA Market

• Scale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement.
• Lead Webinar-Led Onboarding & Activation.
• Provide Reactive 1:1 Onboarding Support.
• Proactively Monitor Portfolio Health.
• Serve as the First Technical Guide for AMs.
• Coordinate Customer Escalations with Structure and Calm.
• Collaborate Cross-Functionally & Strengthen the Scaled Experience.

Scale Customer Engineer

Program Manager

• Define and own global onboarding standards and learning journeys for all GTM roles
• Drive the evolution toward a robust, scalable, and modern onboarding engine
• Partner with GTM adjacent teams to improve the immediate operational readiness of newcomers
• Become a primary PoCs for newcomers through their first month to support their initial workings and run enablement sessions
• Build workflows & automations to track onboarding progress
• Own the continuous optimization of the onboarding experience and its outcomes
• Act as the primary enablement point of contact for the BDR audience on an as-needed basis

Program Manager, GTM Onboarding

Scale Customer Engineer, Southern Market

Solutions Engineer

• Working closely with all the local sales directors, Account Executives (AEs), and Account Managers (AMs) during the sales process and throughout the customer life cycle.
• You will be providing technical product expertise, especially integration, responding to RFIs, RFPs and helping customers design and lead Proof of Concept (POC) to showcase Aircall and its capabilities.
• Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team. You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system as their productivity tool.
• Setting up POC together with your clients providing technical and network expertise also in the pre-sales activities.
• A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients.
• Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise.
• Working closely with our third-party Partners and resellers in order to enable them for technical complex implementations.
• Contribute to the developer platform with materials, solutions, and services offered to clients to share them with the community

Solutions Engineer, LATAM Market

• Working closely with local sales directors, AEs, and AMs during sales process
• Providing technical product expertise
• Helping design and lead Proof of Concept (POC) to showcase Aircall
• Mapping customers' processes and tools to connect Aircall with their systems
• Setting up POCs with clients providing technical expertise
• Championing internal and external product roadmap conversations
• Building internal documentation on workflows for technical expertise empowerment

Solutions Engineer, DACH & UKI

• Ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement.
• Deliver recurring onboarding webinars for SMB/Core customers.
• Assist customers with basic configuration, early setup blockers, and best-practice guidance.
• Review simple health and usage signals to understand where customers may need a quick check-in.
• Provide practical, easy-to-understand explanations to Account Managers.
• Coordinate follow-up between Support, Product, and the AM during customer escalations.
• Work closely with AMs, Support, and Product to ensure a seamless onboarding experience.

Scale Customer Engineer, DACH Market

Frontend Engineer

• Own all inbound demand globally across paid search, paid social, affiliates, influencer marketing, SEO, AI-driven discovery, campaign-led demand, and website conversion.
• Lead, scale, and operationalize global campaigns, turning them into repeatable, measurable demand generation programs across regions.
• Own the website as a conversion engine, driving continuous A/B testing, improvement across messaging, UX, experimentation, and conversion rate optimization in partnership with brand/content and product Marketing.
• Lead global paid programs across Google, Bing, LinkedIn, Meta, and emerging platforms with accountability for ROAS and cost-per-qualified-pipeline.
• Scale affiliates and influencer programs as core demand channels with clear attribution, optimization, and performance standards.
• Evolve SEO from a traffic-focused function into an intent- and conversion-driven engine aligned to modern buyer behavior and AI search.
• Ensure Aircall is discoverable and recommended across AI-powered answer engines and platforms including ChatGPT, Perplexity, Claude, and Gemini.
• Build and own a rigorous experimentation roadmap across channels, regions, formats, and on-site experiences to identify scalable, high-intent growth levers.
• Develop full-funnel strategies that align paid, organic, lifecycle, campaign, and website experiences to improve conversion and pipeline quality.
• Operate as a true partner to Sales with shared accountability for pipeline quality, conversion, and revenue outcomes.
• Partner with RevOps and Finance to improve forecasting accuracy, budget efficiency, and pipeline predictability.
• Lead, develop, and scale a global performance marketing team using a hands-on, player-coach approach.
• Apply AI in day-to-day execution across analysis, experimentation, creative iteration, and insight generation.
• Own vendor relationships and the growth technology stack, prioritizing tools that improve speed, learning, and efficiency.
• Manage global budgets with clear targets for efficiency, cost-per-qualified-pipeline, and quarter-over-quarter improvement.

Director, Growth and Performance Marketing

• Accelerate AI adoption across the engineering organization
• Build AI-powered tools and systems that measurably improve how engineers work
• Identify high-friction areas in engineering workflows where AI can meaningfully improve productivity
• Design and build practical, production-grade AI-powered developer tooling
• Automate and streamline workflows across GitLab, Jira, CI/CD, Slack, and observability tools
• Own solutions end-to-end: discovery → design → build → measure → iterate
• Work hands-on with engineering teams to remove friction, enable usage, and move tools from delivery to daily practice