Aircall

Account Manager

• Identify, recruit, and onboard new monday.com Solutions Partners, AI Implementers, & Ecommerce Agencies that align with our strategic objectives and target markets.
• Develop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity.
• Educate partners on Aircall's products, services, value proposition, and sales processes.
• Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations.
• Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities.
• Conduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans.
• Develop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets.
• Provide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral.
• Collaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners.
• Track and report on partner performance metrics, including pipeline, closed deals, and revenue attribution.
• Accurately forecast partner sales and contribute to overall company revenue projections.
• Provide regular reports on partner performance, activities, and market insights to management.
• Contribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives.
• Work cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements.
• Stay informed about industry trends, competitive landscape, and best practices in channel management.

Partner Account Manager, North America

Account Executive

• Full-Cycle Ownership: Own the entire sales funnel. You will hunt, prospect, qualify, and close your own deals.
• Market Expansion: Drive the launch across North America. As one of our first hires, you will specifically focus on the North American market but also contribute to growing APAC with Australia first.
• Co-create the Playbook: Work directly with Product and Leadership to refine our value proposition. You’ll be selling a product that is evolving in real-time.
• Evangelize AI: Educate the market on our new AI product, moving beyond "features" to sell a vision of the future of work.

Founding Account Executive, AI Product

• Full-Cycle Ownership: Own the entire sales funnel. You will hunt, prospect, qualify, and close your own deals.
• Market Expansion: Drive the launch across EMEA. As one of our first hires, you will specifically focus on the French market but also contribute to growing the rest of Europe.
• Co-create the Playbook: Work directly with Product and Leadership to refine our value proposition. You’ll be selling a product that is evolving in real-time.
• Evangelize AI: Educate the market on our new AI product, moving beyond "features" to sell a vision of the future of work.

Founding Account Executive, AI Product, French Market

• **Full-Cycle Ownership:** Own the entire sales funnel. You will hunt, prospect, qualify, and close your own deals.
• **Market Expansion:** Drive the launch across EMEA. As one of our first hires, you will specifically focus on the German market but also contribute to growing the rest of Europe.
• **Co-create the Playbook:** Work directly with Product and Leadership to refine our value proposition. You’ll be selling a product that is evolving in real-time.
• **Evangelize AI:** Educate the market on our new AI product, moving beyond "features" to sell a vision of the future of work.

Founding Account Executive, New AI Product, German Market

Data Engineer

• Design, build and maintain core data infrastructure pieces that allow Aircall to support our many data use cases.
• Enhance the data stack, lineage monitoring and alerting to prevent incidents and improve data quality.
• Implement best practices for data management, storage and security to ensure data integrity and compliance with regulations.
• Own the core company data pipeline, responsible for converting business needs to efficient & reliable data pipelines.
• Participate in code reviews to ensure code quality and share knowledge.
• Lead efforts to evaluate and integrate new technologies and tools to enhance our data infrastructure.
• Define and manage evolving data models and data schemas. Manage SLA for data sets that power our company metrics.
• Collaborate with applied scientists, data scientists, analysts and other business stakeholders to drive efficiencies for their work, supporting complex data processing, storage and orchestration

Data Engineer, Data and Science

Engineer

• Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.
• Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
• Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
• Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.
• Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
• Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.
• Champion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team.
• Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.
• Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.
• Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.
• Act as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
• Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.
• Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners.
• Maintain deep awareness of AI and CX industry trends, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.

Forward Deployed Engineer

Frontend Engineer

• Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
• Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
• Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
• Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
• Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.
• Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.
• Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
• Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.
• Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.
• Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies.
• Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.

Operations

• Responsible for all IT operations at Aircall
• Manage IT staff at New York, Paris, San Francisco, and Seattle office locations
• Envision and execute IT strategy for growth
• Establish relationships with Procurement, Finance and Infrastructure Security teams
• Handle support tickets and optimize support ticket process
• Onboard and offboard employees from various tools
• Procure and distribute hardware; establish IT security policies
• Collaborate with external vendors

Senior IT Operations Manager

Marketing

• Support execution of the LATAM regional marketing plan, helping deliver planned campaigns, events, webinars, partner initiatives, and local activations that ladder up to global priorities.
• Review localised and adapted global campaigns, messaging, and assets, ensuring relevance and accuracy for the LATAM market.
• Assist with campaign and event operations, including asset QA and cross-functional coordination and resource requests with central marketing & campaign operation teams.
• Help ensure wider marketing and GTM teams have clear visibility into LATAM marketing initiatives, by supporting the upkeep of marketing calendars, project plans, reporting rhythms, and tracking processes.
• Support reporting and performance analysis, helping track leads and pipeline influence from regionally executed initiatives.
• Contribute market insights and competitor observations to inform LATAM strategy and support ongoing GTM alignment.
• Partner with local GTM teams on the operational execution of LATAM marketing initiatives, ensuring consistent communication and visibility across teams.
• You will support marketing activities in the LATAM market, primarily Mexico, Colombia, and Chile.

Regional Marketing Intern

Backend Engineer

• Responsible for the design, development, deployment, and operation of business-critical features
• Participate in requirements analysis to provide technical and business solutions
• Involvement in product and platform performance optimization and live site monitoring
• Mentor team members
• Deliver high-quality, secure voice solutions to Aircall clients

Senior Backend Engineer

• Design, development, deployment, and operation of business-critical features
• Involvement in product and platform performance optimization and live site monitoring
• Participate in an on-call rotation for critical system issues
• Mentor team members

Full-stack Engineer

• Build AI-powered tools and applications that accelerate Aircall's go-to-market efforts.
• Work across the full product lifecycle: prototype, iterate, ship, and maintain production-grade solutions.
• Embed with GTM stakeholders (Sales, Marketing, CS, Support, RevOps) to deeply understand their pain points.
• Apply LLMs and AI APIs in novel ways to solve real-world GTM workflow problems.
• Create reusable code libraries, integrations, and MCP servers.
• Collaborate with the Data & Analytics team to pull data and leverage it within your tooling.
• Measure and iterate: deploy solutions, track adoption and impact against pre-defined metrics.
• Write documentation and runbooks for productionized solutions.

Full Stack Software Engineer, GTM AI Automation

• Design and develop the internal platform capabilities that allow engineers to provision and manage their own data resources
• Write automation that applies best practices for indexing, schema design, and security configurations
• Build systems in which databases are preconfigured with the right dashboards, SLIs/SLOs, and alerts in Datadog
• Implement automated checks and policy-as-code to prevent dangerous operations
• Architect and maintain core data infrastructure codebases for AWS RDS (Postgres+MySQL), OpenSearch, ElastiCache and DynamoDB
• Act as a consultant and partner to engineering teams

Database Engineer

Financial Planning and Analysis

• Help drive the planning and forecast process with business partners: understand their drivers and objectives and partner with them to forecast effectively
• Build dashboards, reports, and models from scratch to accommodate business needs and provide management with insightful commentary on business performance and deliver actionable recommendations
• Participate in the development of detailed daily, weekly, and monthly reporting and analytics (P&L, cash etc.)
• Partner with our internal Accounting team on monthly close process, financial reporting, and preparation of GAAP financial statements
• Prepare material for board of directors and investor relations activities (funding, debt financing etc.)
• Support the executive team on key strategic topics (M&A, fundraising, etc.)
• Participate actively in new FP&A initiatives, including ad hoc analyses and process improvement related to reporting, forecasting and KPI tracking

Partner Account Manager, North America

Founding Account Executive, AI Product

Founding Account Executive, AI Product, French Market

Founding Account Executive, New AI Product, German Market

Data Engineer, Data and Science

Forward Deployed Engineer

Account Manager

Senior IT Operations Manager

Regional Marketing Intern

Senior Backend Engineer

Senior Backend Engineer

Full Stack Software Engineer, GTM AI Automation

Database Engineer

FP&A Analyst