Customer Engineer

Aircall

Customer Engineer driving onboarding and technical adoption of Aircall’s customer communications platform. Collaborating with customers to ensure value realization and support growth.

Posted 6/18/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own Customer Activation
You’ll lead the technical onboarding for new customers - configuring integrations, enabling features, and guiding them to first value with confidence and clarity.
Drive Adoption and Growth
You’ll help customers unlock the full potential of Aircall by monitoring product usage and identifying adoption opportunities.
Manage Renewals and Value Realization
You’ll validate system health, ensure adoption goals are met, and demonstrate ROI through clear value metrics.
Lead Add-On Activations
You’ll oversee the setup and activation of new modules ensuring features are properly configured.
Proactively Monitor and Support Your Portfolio
Each week, you’ll review customer health signals and product telemetry to prevent risk.
Manage Customer Escalations
When critical issues surface, you’ll coordinate Support, Product, and Engineering.
Collaborate Across the Business
You’ll partner with Account Managers, Support, and Solutions Engineers to deliver a seamless customer journey.

Requirements

What you’ll need

4–8 years or more in a customer-facing technical role (Customer Engineer, Technical Account Manager, Implementation Specialist, or similar)
Proven experience leading SaaS implementations and driving product adoption in mid-market or enterprise environments
Strong technical background: API integrations, cloud tools, or customer data platforms
Deep understanding of SaaS architectures, APIs, webhooks, integrations, and cloud environments
Confident configuring and troubleshooting customer environments (CRM, analytics, automation, communication stacks)
Able to read technical documentation, identify integration blockers, and drive resolution with minimal supervision
Highly empathetic and outcome-focused — measures success by customer value, not by ticket closure
Communicates technical information clearly to both technical and non-technical audiences
Structured, detail-oriented, and disciplined in delivery
Strong project management and stakeholder alignment skills; capable of driving accountability on both sides
Understands how technical adoption connects to revenue — renewals, expansions, and customer advocacy
Partners seamlessly with AMs, ensuring data-driven insight feeds into renewal and upsell planning
Works fluidly across SE, AM, Support, and Product functions
Acts as the connective tissue between technical delivery and business outcomes
Brings solutions, not just escalations — always seeks to simplify and improve

Benefits

Comp & perks

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationscloud toolscustomer data platformsSaaS architectureswebhooksintegrationsCRManalyticsautomationcommunication stacks

Soft Skills

empatheticoutcome-focusedclear communicationstructureddetail-orienteddisciplinedproject managementstakeholder alignmentdriving accountabilitysolution-oriented