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About the role
Key responsibilities & impact- Oversee a pool of customers and drive them to successful value realization
- Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base
- Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
- Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels
- Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources
- Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
- Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
- Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
- Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
- Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs
- Share new ideas to delight our customers
Requirements
What you’ll need- A first experience in a Sales and/or Customer Success position is required
- Excellent verbal and written communication skills
- Passion for consistently providing excellent customer experience
- Comfortable managing several tasks and issues in a fast-paced environment
- Previous experience in a similar environment would be appreciated.
Benefits
Comp & perks- Competitive salary package & benefits
- Work-life balance is important
- Fast-learning environment
- Entrepreneurial and strong team spirit
ATS Keywords
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Soft Skills
excellent verbal communicationexcellent written communicationcustomer experiencetask managementproblem-solvingstrategic thinkingcollaborationcustomer advocacydata-driven decision makingpresentation skills