Air InfoSec

Business Analyst

• Serve as the primary point of contact for users experiencing help desk related issues.
• Diagnose software problems and resolve user inquiries related to manual data manipulation.
• Document incidents using the JIRA ticketing system, email, or data log spreadsheets to ensure seamless business operations for the Success data conversion project.
• Interact with DHS program areas and technical staff regarding business and information technology needs.
• Receive, document, prioritize, and track support requests submitted via phone, email, or chat portals.
• Identify complex or recurring problems and escalate them to a supervisor or manager for resolution.
• Communicate clearly, both verbally and in writing, to address user frustration and convey policy resolutions.
• Apply critical-thinking skills to diagnose the root cause of reported incidents.
• Document each incident to support the basis for future system enhancements.

Software Engineer

• This is a remote position. The Tableau Developer will support the Texas Department of Public Safety (DPS) on workflow-driven analytics and business intelligence reporting initiatives.
• This role is responsible for designing and developing dashboards, reports, and data visualization solutions that support agency operations and decision-making.
• The Tableau Developer will collaborate with stakeholders to gather requirements, integrate data from multiple sources, and create visualizations that improve process visibility, performance monitoring, and operational efficiency.
• This role also provides data analysis, report optimization, and ongoing support for business intelligence initiatives.
• The Tableau Developer is expected to deliver accurate, efficient, and timely dashboards and workflow analytics solutions that maintain data integrity and support effective operational and executive decision-making.

Tableau Developer

• Inventory TEA and external data systems to develop a comprehensive, vendor-ready data map.
• Document data sources, ownership, formats, dependencies, and data integration requirements.
• Assess data quality across systems to identify gaps, inconsistencies, duplications, and standardization needs.
• Recommend data cleansing and validation strategies.
• Design a scalable data integration strategy that improves data accessibility, interoperability, usability, and long-term sustainability across TEA systems.
• Align the data integration strategy with TEA's implementation of the Ed-Fi Data Standard.
• Serve as the Business Analyst for OnePlan, gathering, analyzing, and documenting business and system requirements in Modern Requirements format.
• Document process flows, skip logic, system interdependencies, and user interface mock-ups.
• Translate business and system requirements into clear functional requirements for vendor design and development.
• Support broader IDS team workstreams, including LASO, GSA, OneSystem, and other initiatives.

• Design and develop a new reporting framework using .NET 9.0/10.0, Blazor, and other modern Microsoft technologies.
• Participate in the full Software Development Life Cycle (SDLC) within a SCRUM/Agile environment.
• Analyze and enhance existing complex reports built with Crystal Reports integrated with Oracle databases.
• Develop scalable, high-performance financial system solutions with seamless Oracle database integration.
• Collaborate with cross-functional teams, including the DevOps team, to maintain and enhance CI/CD pipelines and automation processes.
• Provide innovative solutions to modernize and streamline the existing legacy project in alignment with business goals.
• Work across multiple agency stakeholders to ensure the accuracy and efficacy of assigned components.
• Troubleshoot and resolve system-level issues within complex environments.
• Support development and enhancement of applications serving Texas' 1,247 school districts.
• Apply modern design principles and best practices throughout the software development lifecycle.

Developer/Programmer Analyst III

• Develop and customize Model-Driven Apps and Dataverse-based solutions.
• Build server-side components, including plugins, integrations, and APIs using C#/.NET.
• Implement client-side customizations using JavaScript, form scripting, and PCF controls.
• Design and build data integrations using REST APIs, ETL processes, and Dataflows.
• Manage the solution lifecycle using Git-based source control and CI/CD processes.
• Troubleshoot and resolve production issues through root cause analysis.
• Collaborate within a multi-developer team environment using a shared codebase.
• Produce and maintain technical and deployment documentation.

CRM Developer

Systems Engineer

• Support the Texas Health and Human Services Commission on the SHARP Data Engineering and Data Governance project.
• Understand business objectives and problems and identify alternative solutions.
• Perform studies and cost/benefit analysis of proposed alternatives.
• Analyze user requirements, procedures, and problems to automate processing or improve existing computer systems.
• Confer with personnel of organizational units to analyze current operational procedures and identify problems.
• Learn and document specific input and output requirements, including forms of data input, data summarization, and report formats.
• Write detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs.
• Review computer system capabilities, specifications, and scheduling limitations to determine feasibility of requested programs or program changes.
• Independently perform a variety of complicated tasks relying on experience and judgment.

Systems Analyst III

Backend Engineer

• Analyze system specifications to develop software for computer applications.
• Design, build, and maintain efficient, reusable, and reliable code using C# and the .NET framework.
• Develop and support applications in both client/server and Azure web-based environments.
• Document the methods and procedures used throughout the software development process.
• Test, correct, and revise software to ensure functionality and reliability.
• Participate in code reviews to maintain code quality standards.
• Apply Agile development methodologies throughout the software development lifecycle.
• Utilize Azure DevOps or similar source control tools to manage code repositories.
• Develop user interface components using tools such as HTML, CSS, jQuery, and Bootstrap.
• Incorporate security best practices into all phases of application development.

.NET Developer

People Operations

• Provide functional support for the CAPPS HR/Payroll Time and Labor module in coordination with module leads, CPA management, and the Tier 3 Managed Services vendor.
• Support functional configurations including TRCs, Programs, Workgroups, ORCs, Task Profiles, Task Groups, Schedules, Value Lists, Security Groups, and Time and Labor Rule Programs.
• Implement and support Fluid timesheet functionality, including system configuration, security and roles, integrations, testing, and training documentation.
• Create and review Functional Design Documents (FDDs) and perform functional configuration system changes.
• Provide Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, and documentation in coordination with the Tier 3 Managed Services vendor.
• Support batch job issues and failures, including oversight of Run My Jobs (RMJ) processes.
• Plan, schedule, and communicate Fiscal Year-End activities, including sick leave conversion and Time and Labor Fiscal Year-End Leave Liability File processing.
• Prepare and review materials for compliance with WCAG 2.1 accessibility standards.
• Provide cross-training to support junior analyst capability growth and deliver training to agency personnel as requested.
• Participate in Major Incident Management (MIM) for P1 and P2 incidents, Disaster Recovery exercises, and Upgrade Testing activities.

Senior PeopleSoft Time and Labor Analyst

Database Administrator

• Designs and executes database upgrades from Oracle 19c to Oracle 23ai.
• Maintains multiple database environments supporting ETL activities.
• Sets up and maintains Grid Infrastructure, including ASM and Clusterware.
• Implements high-availability solutions using GoldenGate and Active Data Guard.
• Performs performance tuning to improve database processing efficiency.
• Monitors database performance and recommends efficiency improvements.
• Performs logical and physical data modeling and creates physical data models from logical data models.
• Maintains data dictionary standards to ensure uniformity of definitions.
• Executes backup, recovery, and disaster recovery procedures for hardware and software failures.
• Ensures compliance with security vulnerability requirements and database security standards.
• Assists in the installation, analysis, design, and implementation of databases.
• Ensures database administration interfaces comply with EIR Accessibility standards.

• Lead or support Fluid UI upgrade activities, including planning, fit-gap analysis, configuration of pages and navigation collections, end-to-end testing, and post-deployment monitoring.
• Provide functional support for the CAPPS HR/PY application, serving as a point of contact for CAPPS agencies and managing incidents through ServiceNow and BOSSDesk.
• Create and review Functional Design Documents (FDDs) and perform functional configuration changes within PeopleSoft HCM, including Page and Field Configurator, Drop Zones, Event Mapping, and Page Composer.
• Configure and manage the Approval Workflow Engine (AWE), including workflow setup, user and role management, notifications, worklist management, and troubleshooting.
• Coordinate and execute Fiscal Year-End and Calendar Year-End processes, including reconciliations, system configurations, mass salary loads, and Benefit Enrollment Web Services integration with ERS.
• Support Affordable Care Act (ACA) processing, including 1095-C form generation, electronic delivery, interface file construction, and adherence to IRS filing deadlines.
• Provide Level 2 Service Desk support for complex ticket handling, advanced troubleshooting, and auditable documentation in coordination with the Managed Services Tier 3 vendor.
• Participate in SOC-1 attestation audits, Disaster Recovery exercises, and Major Incident Management activities for Priority 1 and Priority 2 incidents.
• Ensure digital content and system deliverables meet WCAG 2.1 accessibility standards, performing regular compliance reviews and implementing remediation as needed.
• Deliver cross-training to junior analysts and provide comprehensive training and functional support to agency personnel across the statewide CAPPS network.

Senior PeopleSoft HCM Business Analyst

• Configure and maintain TAM/CG and OnBoarding functionality, including recruiting statuses, templates, onboarding tasks, screening levels, and candidate application workflows.
• Configure and maintain Performance Management templates, evaluation documents, rating scales, competency models, and annual ePM cycle workflows.
• Administer and maintain TAM/CG, OnBoarding, and Performance Management security roles, permission lists, and row-level security in compliance with State policies.
• Provide end-user support for the Candidate Gateway applicant portal and ePM document routing, troubleshooting, and evaluation processing issues.
• Maintain reporting tools and dashboards for recruiting metrics, onboarding task completion, and Performance Management compliance and workforce insights.
• Support cross-functional integration between TAM/CG, OnBoarding, Performance Management, and other CAPPS modules, troubleshooting data flow and batch process issues.
• Provide Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, and documentation, in coordination with the Managed Services Tier 3 vendor.
• Create and review Functional Design Documents (FDDs) and perform functional configuration changes for CAPPS HR/Payroll applications.
• Develop test scripts and execute structured UAT and regression testing for PeopleSoft HCM functional enhancements, patches, and PUM updates.
• Ensure digital products and content meet WCAG 2.1 accessibility standards, reviewing and remediating content as issues are identified.

ERP Business Analyst

• Provide advanced consultative and functional support for the CAPPS HR/Payroll tower, including Workforce Administration, Payroll Interface, Commitment Accounting, Time and Labor, TAM/CG, and HR security setup, including row-level security.
• Ensure CAPPS compliance with the Family Medical Leave Act (FMLA) by defining leave plans, customizing leave types, and supporting compliance reporting and auditing.
• Serve as the functional point of contact for CAPPS agencies, creating and reviewing Functional Design Documents (FDDs) and performing functional configuration changes.
• Configure system tables, business units, Set IDs, and table structures, and build workflow configurations using the Approval Workflow Engine (AWE).
• Create queries and reports using PS/Query, SAP Business Objects, SQR, and BI Publisher, applying technical knowledge of Application Designer, Integration Broker, and SQL.
• Monitor batch job schedules and execution, detect and respond to failures, validate output, manage dependencies, and document performance tuning activities.
• Coordinate Fiscal Year-End activities, including reconciliations, system configurations, mass salary loads, and Benefit Enrollment Web Services integration with ERS.
• Coordinate the CAPPS Annual Disaster Recovery exercise with the Managed Services vendor, including test scope definition, backup validation, and documentation of results.
• Provide Level 2 Service Desk support for complex ticket handling, advanced troubleshooting, and documentation in coordination with the Tier 3 Managed Services vendor.
• Participate in Major Incident Management (MIM) for Priority 1 and Priority 2 incidents, perform upgrade testing, ensure WCAG 2.1 accessibility compliance, and apply ITIL principles to IT service and asset management activities.

Senior Systems Analyst

Analyst

• Serve as the primary liaison between EIM cataloging and lineage systems and source systems in IT, working with program areas, project sponsors, and subject matter experts.
• Automate the regular collection and updates of agency metadata for high-value data assets.
• Extract, integrate, and analyze metadata from multiple complex internal and external sources to support HHS program needs.
• Collaborate with end-users, performance analysts, and IT leadership to create visualizations that reflect enrichment progress and support official reporting.
• Provide subject matter expertise on validating AI-generated output, with particular focus on identifying and mitigating hallucinations.
• Develop and conduct training sessions to champion data glossary literacy across the organization for non-technical staff.
• Create comprehensive documentation and tutorials on using glossary tools for data synthesis.
• Develop and refine effective AI prompts and query strategies to retrieve and synthesize metadata accurately from complex data domains.
• Build a library of standardized prompts and query templates to address common reporting needs.
• Collaborate with data engineering, IT, and program teams to troubleshoot metadata-related issues and address inconsistencies.

Senior Metadata Ingestion Analyst

Support Engineer

• The Senior ERP Business Analyst (CAPPS Technical Analyst) will support the Texas Comptroller of Public Accounts (CPA) on the Centralized Accounting and Payroll/Personnel System (CAPPS) Program.
• This role provides highly advanced, senior-level consultative services and technical assistance in support of CPA's Fiscal Management Statewide Fiscal Systems team.
• The candidate will oversee requirements, procedures, development, and testing activities performed by the CAPPS Managed Services vendor, ensuring adherence to written procedures, coding standards, and the CAPPS System Development Lifecycle.
• The position requires strong cross-functional communication, vendor accountability, and the ability to work independently across a broad range of technical and functional responsibilities spanning HR/Payroll, Financials, STARR, and ancillary systems.

Senior ERP Business Analyst – CAPPS Technical Analyst

• Provide primary technical support for CAPPS Recruit, including system configuration, testing, and collaboration with software publishers and the Managed Services vendor to ensure performance and continuous improvement.
• Lead and manage the transition of more than 40 state agencies from Oracle Taleo Talent Acquisition Suite to Oracle PeopleSoft Recruit (TAM/CG), including planning, coordination, and technical execution.
• Ensure CAPPS HR/Payroll requirements, procedures, development activities, and testing deliverables from the Managed Services vendor comply with CAPPS written procedures, coding standards, and the CAPPS System Development Lifecycle (SDLC).
• Provide oversight for functional and technical design walks, including analysis of business processes, review of functional specifications and integration documentation, evaluation of upstream/downstream dependencies, and assessment of performance, security, scalability, and data quality impacts.
• Review developed code for compliance with CPA-defined requirements and conduct validated code comparisons prior to migration to ensure adherence to all established standards.
• Ensure all digital products and content meet WCAG 2.1 accessibility standards, regularly reviewing content for compliance and implementing updates or remediation as needed.
• Support Agency Direct Data Access (ADDA) functions by collaborating with CAPPS analysts, Managed Services resources, and representatives from 100+ agencies, and by providing actionable recommendations that remain within CPA standards.
• Perform Level 2 Service Desk duties, including complex ticket handling, in-depth troubleshooting, documented analysis, and basic configurations following established and auditable processes.
• Maintain and respond to customer ticket requests via the CAPPS Service Desk, addressing issues related to interfaces, configurations, SAML connectivity, IP whitelisting, EFT server connectivity, agency transfer files, and batch failures.
• Participate in Disaster Recovery and Upgrade Testing activities, support annual SOC-1 attestation audits, and perform all work in accordance with ITIL principles and CPA security, availability, processing integrity, confidentiality, and privacy standards.

Business Analyst

Tableau Developer

Business Analyst

Developer/Programmer Analyst III

CRM Developer

Systems Analyst III

.NET Developer

Senior PeopleSoft Time and Labor Analyst

Database Administrator

Senior PeopleSoft HCM Business Analyst

ERP Business Analyst

Senior Systems Analyst

Senior Metadata Ingestion Analyst

Senior ERP Business Analyst – CAPPS Technical Analyst

Technical Oversight Analyst