Air InfoSec

Support Engineer

• The Senior ERP Business Analyst (CAPPS Technical Analyst) will support the Texas Comptroller of Public Accounts (CPA) on the Centralized Accounting and Payroll/Personnel System (CAPPS) Program.
• This role provides highly advanced, senior-level consultative services and technical assistance in support of CPA's Fiscal Management Statewide Fiscal Systems team.
• The candidate will oversee requirements, procedures, development, and testing activities performed by the CAPPS Managed Services vendor, ensuring adherence to written procedures, coding standards, and the CAPPS System Development Lifecycle.
• The position requires strong cross-functional communication, vendor accountability, and the ability to work independently across a broad range of technical and functional responsibilities spanning HR/Payroll, Financials, STARR, and ancillary systems.

Senior ERP Business Analyst – CAPPS Technical Analyst

Analyst

• Provide primary technical support for CAPPS Recruit, including system configuration, testing, and collaboration with software publishers and the Managed Services vendor to ensure performance and continuous improvement.
• Lead and manage the transition of more than 40 state agencies from Oracle Taleo Talent Acquisition Suite to Oracle PeopleSoft Recruit (TAM/CG), including planning, coordination, and technical execution.
• Ensure CAPPS HR/Payroll requirements, procedures, development activities, and testing deliverables from the Managed Services vendor comply with CAPPS written procedures, coding standards, and the CAPPS System Development Lifecycle (SDLC).
• Provide oversight for functional and technical design walks, including analysis of business processes, review of functional specifications and integration documentation, evaluation of upstream/downstream dependencies, and assessment of performance, security, scalability, and data quality impacts.
• Review developed code for compliance with CPA-defined requirements and conduct validated code comparisons prior to migration to ensure adherence to all established standards.
• Ensure all digital products and content meet WCAG 2.1 accessibility standards, regularly reviewing content for compliance and implementing updates or remediation as needed.
• Support Agency Direct Data Access (ADDA) functions by collaborating with CAPPS analysts, Managed Services resources, and representatives from 100+ agencies, and by providing actionable recommendations that remain within CPA standards.
• Perform Level 2 Service Desk duties, including complex ticket handling, in-depth troubleshooting, documented analysis, and basic configurations following established and auditable processes.
• Maintain and respond to customer ticket requests via the CAPPS Service Desk, addressing issues related to interfaces, configurations, SAML connectivity, IP whitelisting, EFT server connectivity, agency transfer files, and batch failures.
• Participate in Disaster Recovery and Upgrade Testing activities, support annual SOC-1 attestation audits, and perform all work in accordance with ITIL principles and CPA security, availability, processing integrity, confidentiality, and privacy standards.

Technical Oversight Analyst

Technical Product Manager

• Define and evolve the long-term product strategy for the CAPPS Program, translating high-level business objectives into clear technical product roadmaps with prioritized features based on customer value, technical feasibility, and team capacity.
• Provide architectural leadership for digital transformation, cloud migrations, modernization, and large-scale technical projects, ensuring solutions fit the enterprise ecosystem and prevent duplication or unnecessary complexity.
• Partner with the Managed Services vendor to shape architecture, evaluate technical trade-offs, identify architectural risks such as scalability issues and legacy system constraints, and ensure high-quality implementation.
• Maintain and enforce standards for security, performance, compliance, and architecture, including guidelines for solution designs, integration patterns, cloud usage, and technical best practices.
• Ensure all digital products and content meet WCAG 2.1 accessibility standards, regularly reviewing for compliance and implementing remediation when accessibility issues are identified.
• Assist with contract management oversight responsibilities, including technical reviews of contract templates, workflows, SLAs, system monitoring, coding standards, security standards, and application change management.
• Serve as subject matter expert for user role Segregation of Duties (SoD) in CAPPS multi-tenant software applications, and perform Delegated Administration Level 3 for Texas Digital Identity Services (TDIS).
• Implement, support, and maintain PathLock products including User Access Review (UAR), Single Sign-On (SSO), Data Masking, and A360.
• Plan and coordinate technical upgrades, including PeopleSoft image, PeopleTools, PeopleSoft Fluid, and other software publisher upgrades, while maintaining documentation related to architecture, configuration, integrations, and change management.
• Participate as a technical advisor during CPA procurement cycles, including research, drafting solicitation documents, developing technical specifications, and providing input during evaluation and negotiation phases.

Technical Product Manager – CAPPS Program

Security Analyst

• Oversee IAM workflows including account lifecycle management, provisioning, de-provisioning, and access reviews within the TDIS and CAPPS ERP environment.
• Manage and enforce role-based access control (RBAC) and least privilege models across ERP and connected systems.
• Design, maintain, and remediate Segregation of Duties (SoD) rules across business processes within CAPPS multi-tenant applications.
• Monitor authentication, authorization, and privilege escalation logs for suspicious activity and coordinate findings with the CPA Information Security Office.
• Oversee secure integration of third-party applications via SAML, OAuth, OIDC, SCIM, and custom APIs.
• Implement, support, and maintain PathLock products including User Access Review (UAR), Single Sign-On (SSO), Data Masking, and A360.
• Ensure all digital products and content meet WCAG 2.1 accessibility standards, conducting regular compliance reviews and implementing remediation as needed.
• Assist with contract management oversight responsibilities including IT control audits, SLA monitoring, technical reviews of contract templates and workflows, and compliance reporting.
• Review and recommend approval for technical deliverables related to CAPPS architecture, system development lifecycle, disaster recovery, and security plans.
• Participate as a security advisor during CPA procurement cycles, including drafting solicitation documents, providing technical specifications, and advising during evaluation and negotiation phases.

ERP Security Analyst – CAPPS IAM, Security Specialist

• Support the Texas Comptroller of Public Accounts on the Centralized Accounting and Payroll/Personnel System (CAPPS) Program.
• Deliver highly advanced, senior-level consultative services and technical assistance in support of CAPPS security architecture, configuration, and compliance across HR/Payroll, Financials, STARR, and all ancillary systems.
• Manage and enforce the CAPPS security framework, including role-based access control, segregation of duties, identity governance, and secure third-party integrations.
• Provide Level 2 Service Desk support, system configuration and maintenance, and participation in major incident management, disaster recovery, and audit activities.
• Monitor and analyze authentication, authorization, and privilege escalation logs for suspicious behavior; coordinate findings with the CPA Information Security Office.
• Oversee secure integration of third-party applications via SAML, OAuth, OIDC, SCIM, and custom APIs.
• Respond to and investigate identity-related security incidents, including account compromise, unauthorized access, and fraud indicators.
• Review, validate, and suggest approval for all assigned security deliverables related to CAPPS Architecture, System Development Lifecycle, Disaster Recovery, and Security Plans (SSP).
• Plan, design, develop, deploy, support, and maintain system configurations and modifications for the CAPPS HR/Payroll application to ensure accuracy, efficiency, and policy adherence.
• Ensure all digital products and content meet WCAG 2.1 accessibility standards, regularly reviewing for compliance and implementing remediation as needed.

ERP Security Analyst, CAPPS Systems Specialist

IT Support

• Develop and maintain the long-term technology roadmap for CAPPS systems, data, and platforms to support CPA business goals, ensuring architectural guidelines for solution design, integration patterns, security, cloud usage, and technical best practices are followed.
• Lead the CAPPS Technology Operations section by setting team direction, serving as the primary escalation point for complex technical issues, prioritizing work, driving change and innovation, and delegating effectively to strengthen staff capabilities.
• Coordinate all CAPPS technical activities between the Technology Operations Team and internal CPA stakeholders, external CAPPS customers, and contracted vendors, including the Managed Services provider and software vendors.
• Oversee and assist with troubleshooting technical issues related to CAPPS software applications and supporting infrastructure, including testing activities and communication of technical requirements to functional and technical staff.
• Ensure all digital products and content meet WCAG 2.1 accessibility standards, including regular compliance reviews and implementation of remediation when accessibility issues are identified.
• Assist with contract management oversight responsibilities, including participation in annual IT control audits, ensuring data security, user permissions, audit trail integrity, and compliance with organizational and regulatory standards.
• Maintain documentation related to architecture, configuration, integrations, and change management, and prepare regular status and productivity reports for CPA management review.
• Review and provide approval recommendations for all assigned Technical Deliverables related to CAPPS Architecture, System Development Lifecycle, Disaster Recovery, Security Plans, and related technology plans.
• Plan and coordinate technical upgrades including PeopleSoft image, PeopleTools, PeopleSoft Fluid, and other software publisher upgrades, while overseeing CAPPS Service Desk operations (BOSSDesk), including design, configuration, testing, and software administration support.
• Serve as a technical advisor during CPA procurement cycles, supporting research, solicitation document development, technical specification development, and evaluation and negotiation phases for products and services associated with the CAPPS Program.

Enterprise Architect – CAPPS Program

Data Engineer

• Design the vision and blueprint of the organization's data framework to support public health informatics objectives.
• Design and manage data systems, establishing policies for how data is stored, accessed, and governed.
• Coordinate various data sources within the organization to ensure consistency and integrity across the data environment.
• Integrate new data technologies into existing IT infrastructures.
• Perform data modeling and design activities to support reporting, analytics, and operational needs.
• Develop and maintain ETL pipelines to support data movement and transformation.
• Write and optimize SQL queries in support of data operations and system requirements.
• Administer database environments in coordination with application and infrastructure teams.
• Submit weekly status reports detailing completed and ongoing project activities, including risks as applicable.
• Maintain accurate records of work performed and hours expended in accordance with OTS Task Order requirements.

Data Architect

Learning and Development

• Serve as a structured liaison between CPA's OCM team and designated state agency points of contact to support communications, readiness activities, and transition coordination.
• Coordinate agency communications related to UAT schedules, roles, expectations, and participation tracking across approximately 500–600 participants statewide.
• Support TTT and EUT logistics, including scheduling, participant communications, dissemination of training materials, and participation and completion tracking.
• Track and update agency-level readiness data across testing, training, and transition milestones using tools and frameworks established by the OCM Lead.
• Develop change and readiness artifacts such as readiness checklists, agency communications, FAQ content, and talking points as directed by the OCM Lead and CPA.
• Facilitate feedback loops between agencies and CPA to surface readiness gaps, common questions, and change impacts requiring CPA action.
• Monitor and report on agency readiness risks and themes, contributing participation data and escalation logs to the OCM Lead's monthly summary reports.
• Produce pre-milestone readiness summaries covering readiness assessment across four dimensions, open issues, participation gaps, and recommended determinations for CPA's consideration.
• Maintain coordination artifacts including communication logs, agency contact directories, participation trackers, and readiness reporting inputs.
• Provide weekly status reports to the CPA Contract Manager summarizing completed work, work in progress, and planned activities for the following week.

Organizational Change Management Coordinator

Project Manager

• Support the Administrative Office of Courts on the Case Management Project.
• Manage vendor execution against contract scope, schedule, deliverables, and quality expectations.
• Serve as the primary liaison between the Administrative Office of Courts and the vendor.
• Oversee the data migration effort from the legacy system to Microsoft Dynamics.
• Maintain a structured cadence for status reporting, action tracking, and escalation.
• Identify performance risks and drive corrective actions with the vendor.
• Produce weekly status reports and executive summaries for stakeholders.
• Facilitate meetings with mixed business and technical stakeholders.
• Track and manage project actions and decisions throughout the project lifecycle.
• Coordinate pre-kickoff activities and ensure readiness for project launch.

Product Designer

• Support the Texas Education Agency (TEA) on the AI & Emerging Technology workstream.
• Design and develop a structured AI and automation literacy scope and sequence for agency-wide staff use.
• Create mandatory training modules covering responsible AI use, unacceptable use, TEA policy alignment, and Microsoft Copilot fundamentals.
• Develop optional advanced training modules on topics such as prompting, automation concepts, Copilot agents, Power BI, and other approved tools.
• Build and organize training content within an online platform, including web-based courses, digital learning assets, and reusable instructional materials.
• Produce learning objectives, instructional outlines, facilitator materials, and training aids aligned to both technical and non-technical audiences.
• Translate complex technical and policy concepts into clear, practical training content accessible to staff at varying skill levels.
• Recommend assessment strategies and completion-tracking approaches suitable for the agency's training environment.
• Develop sustainment documentation enabling TEA staff to maintain and evolve the training program after contract completion.
• Ensure all training content aligns with TEA policy requirements related to governance, privacy, security, and Microsoft-first tooling.
• Support staff in building foundational understanding and practical confidence in using approved AI and automation tools effectively and responsibly.

Instructional Design Lead – AI & Emerging Technology

Administration

• Support the Louisiana State Office of Technology on data modernization and informatics initiative.
• Lead a team of data and informatics professionals through strategic planning and implementation of data infrastructure improvements.
• Oversee efforts to enhance data integration, interoperability, governance, and development of reporting and visualization capabilities.
• Coordinate with subject matter experts to assess existing data environment and develop an effective data warehouse and integration strategy.
• Ensure modernization efforts result in improved data timeliness, quality, reduced data burden, integration of emerging and open-source technologies.

Senior Application Administrator

• Support the Louisiana State Office of Technology in designing and managing a comprehensive data framework.
• Establish the vision and blueprint for the organization's data ecosystem.
• Lead efforts in data modeling and design, software development support, and database administration.
• Write and maintain complex SQL queries to support reporting, analysis, and data operations.
• Collaborate with stakeholders to identify data requirements and translate them into scalable architectural solutions.

Compliance

• Support the Texas Education Agency on the Enterprise Risk Register and Governance Framework engagement.
• Define end-to-end governance workflows covering risk identification and intake, risk review and validation, risk acceptance, mitigation or transfer, and ongoing monitoring and periodic reassessment.
• Establish roles and responsibilities for risk owners, reviewers, and governance bodies within the enterprise risk framework.
• Design escalation and reporting processes for high-risk and accepted risks.
• Engage key stakeholders across business, technology, security, and governance functions to validate risk requirements and workflows.
• Facilitate working sessions and workshops to socialize the risk register and governance processes with relevant personnel.
• Support the onboarding of initial risks into the enterprise risk register.
• Develop a standardized risk register template and taxonomy as a formal deliverable.
• Produce documented likelihood and impact scales along with scoring methodology and prioritization logic.
• Author audit-ready documentation covering risk register structure and data definitions, risk scoring methodology, and governance workflows and decision authorities.
• Provide knowledge transfer to designated security staff to ensure ongoing operational sustainability following the conclusion of the engagement.

GRC Risk Register Analyst

Technical Project Manager

• Direct and manage enterprise-level IT project development from initiation through completion, including highly complex or at-risk projects.
• Develop project scope, cost estimates, human resource requirements, work plans, time schedules, and communication plans.
• Write Requests for Proposals (RFPs) for external services and manage contracts, vendor performance, deliverables, and payments.
• Develop full-scale project plans and associated communications documents; identify and manage project dependencies and critical path.
• Track and report on project milestones and deliverables throughout the project life cycle.
• Develop written business requirements and models to support project objectives.
• Estimate resources and participants needed to achieve project goals and negotiate for required personnel across departments as needed.
• Define project success criteria and communicate them to all involved parties throughout the project life cycle.
• Communicate project expectations to sponsor team members and stakeholders in a timely and clear manner; facilitate project management and status review meetings.
• Develop transition plans, training plans, and recognition programs for project team resources.

IT Project Manager

Analytics Engineer

• Design, develop, and maintain ETL processes and systems to support agency data integration needs.
• Create and implement ETL strategies that meet LDWF and OTS requirements.
• Collect, clean, and integrate data from various sources, including structured and unstructured data.
• Develop and maintain data models and data mappings.
• Ensure data quality and integrity by implementing data validation and error handling processes.
• Collaborate with LDWF stakeholders and OTS technical teams to define and prioritize requirements.
• Provide technical knowledge transfer, training, and documentation to OTS and LDWF agency staff for all requested work.
• Participate in team meetings and design sessions by providing feedback and detailed design and implementation approaches in accordance with Scrum ceremonies.
• Cooperate with LDWF's Technical Architect and other OTS technical teams to ensure compliance with OTS standards for state applications.
• Perform additional tasks, special projects, analysis, studies, and plans as directed.

Senior ERP Business Analyst – CAPPS Technical Analyst

Technical Oversight Analyst

Technical Product Manager – CAPPS Program

ERP Security Analyst – CAPPS IAM, Security Specialist

ERP Security Analyst, CAPPS Systems Specialist

Enterprise Architect – CAPPS Program

Data Architect

Organizational Change Management Coordinator

Project Manager

Instructional Design Lead – AI & Emerging Technology

Senior Application Administrator

Data Architect

GRC Risk Register Analyst

IT Project Manager

ETL Developer