AHORN Hotels & Resorts

Manager

• Responsible for leading and coordinating the entire service department
• Ensuring smooth daily operations of restaurants, meetings, and banquet events
• Financial responsibility, quality assurance, and fostering positive communication between the kitchen and service departments

Head of Food & Beverage

Revenue Operations

• Develop, implement and execute yield and revenue management strategies related to pricing and capacity control
• Maintain distribution channels and review and verify posted rates
• Actively monitor and analyze competitors
• Prepare reports, statistics and analyses
• Create and maintain rates and packages in the PMS
• Project management
• Ongoing information exchange with the hotels

Revenue Manager

Chief Technology Officer

• Team leadership, employee development and oversight
• Collaboration with all relevant authorities
• Close coordination with the Technical Director of AHORN Hotels
• Ensuring compliance with prescribed inspection and maintenance intervals
• Responsible for the functionality of all technical systems and equipment

Technical Manager

Sales

• Betreuung bestehender Kunden und Akquise von Neukunden
• Durchführen von Verkaufsreisen
• Teilnahme an Fach- und Reisemessen
• Erstellung von Angeboten, Verträgen und Abrechnungen im Gruppenbereich
• Intensive Kommunikation und Zusammenarbeit mit allen Abteilungen im Hotel
• Begrüßung und Betreuung der Gruppen, Absprache, Vorbereitung und Durchführung von Veranstaltungen, Unterstützung des Verkaufsteams
• Pflege der Kundendatenbank „NextGuest“ und Reservierung der Gruppenanfragen im Buchungssystem „Suite8“ (ggf. fehlende Kenntnisse werden gerne vermittelt)
• administrative Aufgaben

Mitarbeiter Sales

• Establishing and maintaining business relationships with MICE clients
• Responsible for achieving budgeted sales targets
• Collaborating with the sales and marketing departments at AHORN Hotels' headquarters
• Developing sales and marketing plans for AHORN Hotels in Thuringia
• Developing and implementing sales-promoting initiatives

Regional Sales Manager

Digital Marketing

• Launch, further develop, test and maintain three new websites as part of the team
• Strengthen and ensure direct bookings
• Manage, expand and monitor the various social media channels
• Independently conceptualize and produce creative video content on-site at the hotels for our social media channels
• Influencer management: research, acquisition and coordination of influencer partnerships to increase our brand awareness
• Plan, independently implement and monitor SEM & SEO initiatives
• Serve as the online contact person for all seven AHORN Hotels & Resorts
• Brief and coordinate various online agencies
• Create newsletters, report and analyze results for both B2B and B2C areas
• Create, analyze and evaluate reports and ensure tracking

Social Media & Online Marketing Manager

Administration

• Create reports, statistics, and analyses
• Consolidate the monthly sales closing report for all hotels
• Review and monitor distribution channels for bookability and rate parity
• Actively monitor and analyze competitors
• Support creation and maintenance of rates and packages in the PMS
• Serve as the point of contact for the hotels regarding the PMS
• Project management
• Maintain continuous information exchange with the hotels

Revenue Management Administrator

• Responsible for leading and coordinating the entire service department
• Ensuring smooth daily and operational processes for the restaurants, meetings and banquet events
• Ensuring profitability, quality assurance and positive communication between kitchen and service departments

• Build and maintain business relationships with MICE clients
• Responsible for achieving budgeted sales targets
• Collaborate with the Sales and Marketing department at AHORN Hotels' head office
• Develop sales and marketing plans for AHORN Hotels in Thuringia
• Develop and implement sales promotion activities

Regional Sales Manager – m/f/d

• Establishing and maintaining business relationships with MICE (Meetings, Incentives, Conferences, Exhibitions) clients
• Responsible for achieving budgeted sales targets
• Collaborating with the sales and marketing departments at AHORN Hotels' headquarters
• Developing sales and marketing plans for AHORN Hotels in Thuringia
• Developing and implementing sales promotion measures

• Responsible for leading and coordinating the entire F&B organization
• Ensuring smooth day-to-day operations of restaurants, meetings and banquet events
• Profitability, quality assurance and improvement, and cross-department communication

F&B Manager

Administrative Assistant

• Vertretung der Empfangsleitung bei Abwesenheit
• Kompetente Führung des Rezeptionsteams
• Einarbeitung der Auszubildenden und Studenten
• Personaleinsatzplanung sowie Erstellung von Dienst- und Urlaubsplänen
• Abwicklung aller Formalitäten beim Check-in und Check-out
• Professioneller Umgang mit Gästebeschwerden und Reklamationen
• Interne Kommunikation mit den anderen Abteilungen des Hauses
• Erstellung der Tagesabschlüsse mit dem System Fidelio Suite 8 sowie der Monatsabschlüsse

Assistant Front Office Manager – m/w/d

• Managing existing clients and acquiring new customers
• Conducting sales trips
• Participating in trade and travel fairs
• Preparing proposals, contracts and billing for group business
• Close communication and cooperation with all hotel departments
• Greeting and attending to groups; coordinating, preparing and executing events; supporting the sales team
• Maintaining the customer database "NextGuest" and entering group reservations in the booking system "Suite8" (training provided if needed)
• Administrative tasks

Head of Food & Beverage

Revenue Manager

Technical Manager

Mitarbeiter Sales

Regional Sales Manager

Social Media & Online Marketing Manager

Revenue Management Administrator

Head of Food & Beverage

Regional Sales Manager – m/f/d

Regional Sales Manager

F&B Manager

Assistant Front Office Manager – m/w/d

Sales Representative