AHORN Hotels & Resorts

Manager

• Responsible for leading and coordinating the entire service department
• Ensuring smooth day-to-day and operational running of the restaurants, meetings and banquet events
• Ensuring cost-effectiveness, quality assurance and positive communication between the kitchen and service departments

Deputy Gastronomic Director

Administrative Assistant

• Manage the front desk department and train apprentices and interns
• Provide competent leadership of the reception team
• Plan staff deployment and prepare duty rosters and vacation schedules
• Handle all formalities for check-in and check-out
• Act as the first point of contact for hotel guests on all matters (leisure activities, local information, etc.)
• Professionally handle guest complaints and claims
• Communicate internally with other hotel departments
• Prepare daily closings and monthly closings using Fidelio Suite 8

Front Office Manager

Sales

• Maintain relationships with existing clients, including client visits
• Present the hotel at trade fairs and client events
• Acquire new customers / develop new business
• Conduct property tours for prospective clients
• Plan, organize and implement sales-promoting activities, such as creating mailings followed by telemarketing
• Prepare proposals and quotations
• Maintain customer records in Fidelio Suite 8 and NextGuest (training provided for missing knowledge)

Sales Manager

• Responsible for leading and coordinating the entire service area
• Ensure smooth day-to-day and operational running of the restaurants, meetings and banquet events
• Ensuring cost-effectiveness, quality assurance and positive communication between kitchen and service departments are a matter of course for you

Head of Food & Beverage

Chief Technology Officer

• You ensure that hotel rooms, meeting rooms and public areas are kept in proper working order.
• Repair, renovation and maintenance work throughout the hotel
• Maintenance of outdoor and landscaped areas
• Winter maintenance (snow and ice clearance)
• Support and deputize for the Technical Manager
• Scheduling and roster management for the department
• Planning repairs and renovations

Deputy Technical Manager

• Build and maintain business relationships with MICE clients
• Responsible for achieving budgeted revenue targets
• Collaborate with the sales and marketing departments at AHORN Hotels headquarters
• Create sales and marketing plans for AHORN Hotels in Thuringia
• Develop and implement sales promotion measures

Regional Sales Manager – MICE

• Vertretung der Empfangsleitung bei Abwesenheit
• Kompetente Führung des Rezeptionsteams
• Einarbeitung der Auszubildenden und Studenten
• Personaleinsatzplanung sowie Erstellung von Dienst- und Urlaubsplänen
• Abwicklung aller Formalitäten beim Check-in und Check-out
• Professioneller Umgang mit Gästebeschwerden und Reklamationen
• Interne Kommunikation mit den anderen Abteilungen des Hauses
• Erstellung der Tagesabschlüsse mit dem System Fidelio Suite 8 sowie der Monatsabschlüsse

Assistant Front Office Manager

• Maintain existing client relationships, primarily through visits to bus/coach tour operators
• Represent the hotel at trade fairs and client events
• Acquire new clients in the bus travel market
• Prepare and conduct sales trips, trade fairs, and other sales-promoting activities
• Plan, organize, and execute promotional sales activities, and create mailings followed by telemarketing
• Prepare offers and quotations
• Maintain the customer database
• Reporting and administrative tasks

• Planning, organizing and managing activities and sales-promoting measures, particularly for the hotel's Leisure Groups segment
• Coordinating and organizing the teams' daily activities
• Representing the hotel at industry-relevant trade fairs, events and client meetings
• Participating in the development of sales strategies
• Assisting in the preparation of the sales and marketing plan
• Conducting sales meetings and price negotiations
• Maintaining and strengthening customer relationships

Sales Manager – In-house

Site Reliability Engineer

• Manage existing customers and acquire new clients
• Conduct sales trips
• Participate in trade and travel fairs
• Prepare offers, contracts and billing for group business
• Maintain close communication and collaboration with all hotel departments
• Welcome and assist groups; coordinate, prepare and execute events; support the sales team
• Maintain the customer database “NextGuest” and record group reservations in the booking system “Suite8” (any missing knowledge can be taught)

Sales Manager – Coach Travel

• Maintain relationships with existing customers; primarily conduct on-site visits with coach tour operators
• Present the hotel at trade fairs and customer events
• Acquire new customers in the coach travel market
• Conduct hotel/property tours
• Plan, organize and implement sales-promotional activities, such as preparing mailings
• Prepare offers and quotations
• Maintain customer records in Fidelio Suite 8 and NextGuest (training provided for any missing knowledge)

Sales Representative – Coach Travel

Controller

• Monitoring and analyzing the financial performance of all hotels, including preparing monthly reports according to USALI, budgeting and forecasting
• Participation in monthly performance review meetings
• Preparation of various financial reports to support decision-making processes
• Coordination and execution of year-end financial statements in cooperation with tax advisors and auditors
• Ensuring compliance with company policies and legal regulations across all hotels
• Performing cost analyses and identifying savings opportunities to improve profitability
• Working with hotel management to optimize financial operations and profitability
• Regular travel to AHORN Hotels & Resorts

Regional Financial Controller – Hospitality

Digital Marketing

• Launch, further develop, test and maintain three new websites as part of the team
• Manage our social media channels (Instagram, TikTok & Facebook)
• Create posts, Stories and Reels/TikToks
• Conceptualize and plan posts as well as content strategies
• Strengthen and ensure direct sales
• Manage, expand and monitor various online marketing channels
• Plan, independently implement and control SEM & SEO measures
• Act as the online contact person for all AHORN Hotels & Resorts
• Brief and coordinate various online agencies
• Create newsletters, reporting and analysis for both B2B and B2C
• Support and ensure optimal online distribution internally and externally
• Prepare, analyze and evaluate reports and ensure tracking

Junior Online Marketing Manager

• Lead the front desk/reception department; onboard and train apprentices and students
• Provide competent leadership of the reception team
• Staff scheduling and preparation of duty and vacation rosters
• Handle all formalities during check-in and check-out
• Act as the primary point of contact for hotel guests on all matters (leisure activities, local information, etc.)
• Professionally manage guest complaints and claims
• Maintain internal communication with the hotel’s other departments
• Prepare daily end-of-day reports using Fidelio Suite 8 as well as monthly closings

• Monitoring and analysis of the financial performance of all hotels
• Preparation of monthly reports in accordance with USALI
• Budgeting and forecasting
• Participation in monthly performance review meetings
• Preparation of various financial reports to support decision-making processes
• Coordination and preparation of year-end financial statements in cooperation with tax advisors and auditors
• Ensuring compliance with company policies and legal regulations
• Conducting cost analyses and identifying potential savings
• Collaboration with hotel management to optimize financial operating processes
• Regular travel to AHORN Hotels & Resorts