AHORN Hotels & Resorts

Assistant Front Office Manager – m/f/d

AHORN Hotels & Resorts

full-time

Posted on:

Location Type: Office

Location: Germany

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About the role

  • Act as deputy to the Front Office Manager during absences
  • Competent leadership of the reception team
  • Onboarding and training of apprentices and students
  • Staff scheduling and preparation of duty and vacation rosters
  • Handling all check-in and check-out formalities
  • Professional management of guest complaints and claims
  • Internal communication and coordination with other hotel departments
  • Preparation of daily closing reports and monthly closings using Fidelio Suite 8

Requirements

  • Completed vocational training in hospitality
  • Relevant professional experience in the described role
  • Confident demeanor with guests and a distinctly friendly manner
  • Organized and independent working style
  • Proficient computer skills
  • Experience with Fidelio Suite 8 is desirable (training can be provided if necessary)
Benefits
  • Permanent employment contract
  • Starting bonus of up to €2,000
  • Payment of fees and time off to obtain the AEVO trainer certificate after the probationary period
  • 20% premium for Sunday and public holiday work
  • Accommodation available during the probationary period
  • Complimentary stays within the hotel group for the whole family
  • Training and development opportunities in cooperation with the German Hotel Academy
  • Attractive employee discounts on numerous well-known brands via Corporate Benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
staff schedulingonboardingtrainingcheck-in procedurescheck-out proceduresguest complaint managementreport preparationFidelio Suite 8
Soft Skills
leadershipcommunicationorganizational skillsindependent workingfriendly demeanor
Certifications
vocational training in hospitality