Agiloft

Sales Development Rep

• Drive operational excellence for the SDR Team, supporting SDRs and Sales Leadership.
• Provide data insights, tools, processes, and strategies to meet Pipeline Generation targets.
• Deliver regular, deeply analytical insights on SDR performance to stakeholders across Sales, Marketing, GTM Strategy & Planning.
• Implement and refine self-serve reports, conduct weekly metrics reviews, analyze pipeline generation needs, document processes, and optimize the SDR user experience in Salesforce.
• Act as a trusted advisor to SDR Leadership & Managers, providing strategic guidance and support.
• Partner with SDR Leadership to implement structures to achieve Pipeline Generation Targets.
• Collaborate with Marketing Operations, Sales Operations, Finance, People Ops, Business Technology, and Sales Enablement to design and implement operational solutions.
• Assist SDRs with process and/or system technicalities and support broader GTM initiatives.

Sales Development Operations Analyst

Customer Support

• Work with customer accounts assigned to you including hosting pre-scheduled and ad-hoc calls to review tickets and discuss projects
• Act as a conduit between the customer and internal Agiloft teams (CSM, Support Leadership, Engineering, Implementation)
• Manage customer communications for assigned accounts via tickets and email
• Collaborate with Agiloft engineering and leadership teams as needed to resolve escalations
• Proactively take ownership of high-priority and escalated cases and assist with lower-priority tickets
• Maintain knowledge of accounts, internal teams, key contacts, and main workflows
• Conduct weekly meetings with accounts and participate in Quarterly Business Reviews as technical contributor
• Work additional tickets as available to help support maintain SLAs and ticket expectations
• Participate in continual improvement projects, support maintenance tasks, internal meetings, and Agiloft Community

Support Representative

Consultant

• Partner closely with account executives on complex sales opportunities, particularly with large enterprise accounts, to provide technical and strategic guidance that aligns with client objectives
• Serve as an internal and external subject matter expert on the CLM industry
• Lead complex, highly customized demonstrations and proof of concept (POC) engagements
• Mentor Solution Consultants across all levels
• Collaborate with product management and engineering teams to incorporate customer feedback into product development
• Represent Agiloft at industry events, client meetings, and webinars

Senior Solution Consultant

• Serve as the internal Subject Matter Expert (SME) on the Value Map and business value frameworks
• Partner with Field SCs and Account Executives during the sales cycle to connect prospect challenges with tangible business outcomes
• Develop customized business cases, ROI models, and TCO analyses to support enterprise sales engagements
• Provide industry-specific value playbooks and benchmark data to enable sales storytelling
• Collaborate with marketing to develop value-oriented collateral, whitepapers, and case studies
• Present business justification materials directly to customer executives and decision makers
• Support sales enablement by training GTM teams on how to effectively use value-based selling techniques and assets
• Maintain and continuously improve value tools, templates, and methodologies for global reuse

Senior Value Consultant

Full-stack Engineer

• Work with cross-functional agile team members throughout the software development lifecycle to conceptualize, ideate, prototype, build, monitor and maintain a high-quality foundational data layer for the platform architecture
• Analyze and optimize queries, indexes, and schema design for database use, including PostgreSQL, MySQL, DynamoDB and vector databases
• Design and implement caching, sharding, and partitioning strategies for high-volume data workloads.
• Partner with backend engineers (Python, Java) to design efficient data models and reduce costly query patterns
• Monitor and troubleshoot database performance, reliability, and availability issues
• Drive large-scale schema migrations and data refactoring with minimal downtime
• Implement load testing, benchmarking, and stress testing strategies
• Collaborate with DevOps to optimize database deployment, scaling, and failover strategies on AWS (RDS Aurora EC2, S3, CloudWatch)
• Guide engineering teams in writing performance-conscious SQL and ORM queries
• Stay ahead of emerging database technologies and recommend solutions that improve scalability and cost efficiency
• Other duties as assigned

Software Engineer, Database Performance

Customer Success Manager

• Build and maintain strong relationships with customer contacts and internal stakeholders to ensure continuity and progress on customer matters
• Partner with customers to drive engagement, retention, and expansion. Conduct Business Reviews with customers to assess progress, understand evolving needs, and align on growth strategies.
• Identify potential risks, uncover new opportunities for growth, and recommend strategies for increased adoption.
• Act as a trusted advisor to customers, adopting a customer-first mindset to understand their business needs and advocate for their success.
• Assess customer needs and how we can help them be successful.
• Set clear, transparent goals to meet customer requirements, working closely with internal teams to ensure goal alignment and successful delivery.
• Maintain consistent and transparent communication with customers and internal stakeholders, representing the customer’s voice across teams.
• Use data and insights to drive meaningful change and demonstrate measurable impact.
• Guide feature adoption and review new features and functionalities of Agiloft to help customers achieve success.
• Partner with AMs on renewals and identify and qualify upsell opportunities, contributing to pipeline growth.
• Other duties as assigned

Manager

• As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP).
• With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage.
• Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.
• Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year.
• Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.
• We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.
• Position Overview
• The Sr Manager of Demand Generation is responsible for the global campaign strategy helping to build and drive pipeline across all business regions, segments, and industries. The ideal candidate will have hands-on experience managing all aspects of campaigns including lead acquisition and fully integrated traditional and ABM campaigns for New Logo and Expansion and Upsell.