Client Success Manager
Marathon Health
Job Level
JuniorMid-Level
About the role
- Build and maintain strong relationships with customer contacts and internal stakeholders to ensure continuity and progress on customer matters
- Partner with customers to drive engagement, retention, and expansion. Conduct Business Reviews with customers to assess progress, understand evolving needs, and align on growth strategies.
- Identify potential risks, uncover new opportunities for growth, and recommend strategies for increased adoption.
- Act as a trusted advisor to customers, adopting a customer-first mindset to understand their business needs and advocate for their success.
- Assess customer needs and how we can help them be successful.
- Set clear, transparent goals to meet customer requirements, working closely with internal teams to ensure goal alignment and successful delivery.
- Maintain consistent and transparent communication with customers and internal stakeholders, representing the customer’s voice across teams.
- Use data and insights to drive meaningful change and demonstrate measurable impact.
- Guide feature adoption and review new features and functionalities of Agiloft to help customers achieve success.
- Partner with AMs on renewals and identify and qualify upsell opportunities, contributing to pipeline growth.
- Other duties as assigned
Requirements
- 2-4+ years in Customer Success, Relationship Management, or Account Management in SaaS companies with Mid-Market customers
- Exceptional communication skills, highly organized, collaborative, and detail oriented
- Proven experience building, maintaining and growing relationships, while working to mitigate churn and drive engagement and renewals
- Excellent interpersonal and communication skills, with a strong focus on customer-centric engagement and cross-functional collaboration.
- Demonstrated ability to manage multiple accounts and objectives in a fast-paced environment.
- Bachelor's degree or equivalent in any subject
