Agiloft

Support Engineer

• Work with customer accounts assigned to you
• Host pre-scheduled and ad-hoc calls to review tickets and discuss projects
• Serve as conduit between the customer and internal Agiloft teams
• Manage customer communications via tickets and email
• Collaborate with Agiloft engineering and leadership teams as needed
• Proactively take ownership of high-priority and escalated cases
• Conduct weekly meetings with accounts to discuss projects
• Participate in Quarterly Business Reviews as technical contributor

Platinum Support Engineer

Backend Engineer

• Own the design, implementation, and evolution of one or more backend components or services within the CLM Core platform.
• Contribute to system architecture by proposing, reviewing, and refining designs that improve scalability, extensibility, reliability, and maintainability.
• Proactively identify and address technical debt within owned areas, balancing refactoring with feature delivery.
• Implement clear APIs, contracts, and extension points that support safe and independent evolution of platform components.
• Deliver high-quality, well-tested, and well-documented code that meets performance, security, and operational standards.
• Collaborate closely with product managers, QA, and other engineers to clarify requirements, estimate work, and deliver solutions effectively.
• Participate in technical design discussions and code reviews, providing constructive feedback and raising the overall quality bar.
• Leverage AI-assisted design- and development tools to improve development speed, code quality, and maintainability.
• Contribute to team-level best practices for effective and responsible use of AI tools across design, implementation, testing, and refactoring.
• Help evaluate new tooling, frameworks, or techniques—including AI-driven capabilities—that can improve developer productivity and system quality.
• Uphold strong standards for code quality, testing, observability, security, and operational readiness.
• Mentor mid-level and junior engineers through code reviews, pairing, and technical guidance.
• Communicate technical concepts and trade-offs clearly to both technical and non-technical stakeholders.

Senior Software Engineer – Backend

• Own the architecture of one or more critical backend platform domains, with responsibility for design integrity, evolution, and technical debt management over time.
• Act as the architectural steward, ensuring systems remain coherent, extensible, secure, and maintainable as product and customer demands evolve.
• Define architectural boundaries, extension points, and contracts that enable independent evolution of platform components.
• Lead the planning and execution of architecture- and code changes that improve scalability, extensibility, reliability, and developer productivity.
• Ensure maintenance of the no-code principal in all platform extensions that are under your stewardship.
• Translate architectural vision into mid- and long-term technical roadmaps, balancing near-term delivery with long-term platform sustainability.
• Drive cross-team alignment on architectural direction, standards, and trade-offs, influencing without direct authority.
• Champion a forward-leaning adoption of AI-assisted software engineering, shaping how AI tools are used across design, implementation, testing, refactoring, and maintenance.
• Design platform components and extension frameworks that are AI-friendly by design, enabling automated reasoning, safer modifications, and faster iteration.
• Collaborate with senior engineers and with engineering leadership to define best practices and guardrails for responsible, secure, and effective use of AI tools within the SDLC.
• Continuously evaluate emerging AI capabilities and integrate those that provide material improvements in engineering leverage and system quality.
• Set and uphold high standards for code quality, testing, observability, security, and operational excellence.
• Drive improvements to internal developer experience, including tooling, CI/CD pipelines, documentation, and architectural guidance.
• Ensure that architectural decisions are well-documented, discoverable, and actionable for engineering teams.
• Mentor senior and mid-level engineers, raising the overall bar for architectural thinking and system design.
• Serve as a technical multiplier—unblocking teams, accelerating decision-making, and reducing long-term complexity.
• Communicate complex technical and architectural concepts clearly to both technical and non-technical stakeholders.
• Stay ahead of industry trends in platform engineering, AI-enabled development, and cloud-native architectures, and drive pragmatic adoption where it delivers clear business value.

Staff Software Engineer – Backend

Product Designer

• Help transform contracts into connected, data-driven experiences.
• Lead UX for our enterprise Contract Lifecycle Management (CLM) platform.
• Partner with Product, Engineering, and Data Science to solve complex problems with clarity and speed.

Senior UX Designer

Executive Assistant

• Own and manage a complex, integrated Outlook calendar including work and personal events
• Proactively shape the CEO’s schedule to align with strategic priorities, including blocking focus time and managing weekly priorities
• Maintain and plan a yearly strategic calendar (customer visits, conferences, Board meetings, ELT offsites, major leadership & steerco cadences)
• Coordinate daily 10-minute standups and weekly planning sessions
• Monitor the CEO’s email and Slack channels for priority items, flagging and triaging as needed
• Draft light communications and prepare supporting materials when appropriate
• Ensure rapid attention to board-related communications
• Act as an enabler — increasing CEO accessibility while protecting his time based on strategic objectives
• Manage end-to-end travel for the CEO (research, booking, itineraries, reminders, check-ins, expense reports)
• Coordinate personal and family-related scheduling items that intersect with professional commitments
• Provide scheduling support and meeting coordination for ELT cadence and quarterly in-person meetings
• Plan and attend in-person ELT meetings as needed for onsite coordination
• Assist in coordinating PowerPoint decks and materials for major updates, including Board meetings, QBRs, VCP SteerCos, and other executive reviews
• Handle sensitive communications and information involving People Ops, investors, board members, and legal matters
• Make decisions autonomously within established priorities, shifting from “ask first” to “inform afterward” as trust grows
• Maintain a calm, polished presence and an absolute commitment to professionalism
• Other duties as assigned

Senior Executive Assistant

Operations

• The Partner Operations Analyst plays a pivotal role in driving operational excellence and program coordination within Agiloft’s global partnership ecosystem.
• Drive operational excellence and program coordination across Agiloft’s global partner ecosystem—with a core mandate to design, build, and continuously improve AI-powered tools and automations that scale partner programs.
• Blend data-driven operational management with hands-on development of AI-enabled workflows.
• Assist with programs execution ensuring partner programs, GTM initiatives, joint events, and joint webinars are efficiently planned, executed, and measured for impact.
• Act as the connective tissue between Alliances, Marketing, Sales, Enablement, and Finance—ensuring partnership initiatives are aligned, measurable, and increasingly executed through repeatable AI-assisted systems rather than manual effort.

Partner Operations Analyst

Full-stack Engineer

• Lead the design and development of core platform features using Python and an API-first approach
• Build scalable, reliable backend services that power our applications, integrating seamlessly with a modern cloud-based architecture
• Implement front-end features and help manage a growing React project in TypeScript
• Collaborate with design and product teams to ensure that what we’re building is scalable, maintainable, and secure
• Contribute to infrastructure and deployment workflows in our AWS serverless environment (e.g., Lambda, API Gateway, DynamoDB)
• Independently lead proof-of-concept projects and tackle complex architectural and engineering challenges
• Other duties as assigned

Staff Software Engineer – Full Stack

Database Administrator

• Ensure the availability, restorability, and performance of our fleet of database servers serving production customer SaaS, hosted in AWS.
• Collaborate with DevOps Engineers, Application Software Engineers, QA, and product specialists to troubleshoot and resolve performance challenges in production services.
• Participate in the product development process to help ensure optimal performance and database designs for new enhancements.

Senior Database Administrator, Performance Engineer

Product Manager

• Ensuring that Screens users progress through different pricing tiers in the product at desirable rates
• Overseeing the automation of handoffs to the sales org for product-qualified-customers
• Analyzing user data
• Running A/B tests and other experiments
• Coordinating with various other leaders across product, engineering, enablement, and go-to-market functions within the org.
• Other duties as assigned

Lead Product Manager – PLG

Manager

• Elevate and maintain the visual identity of the Agiloft brand across all marketing and internal touchpoints.
• Execute high-quality design work and help maintain a cohesive brand presence across campaigns, web, presentations, sales enablement, in-person and virtual events.
• Serve as a visual brand steward, ensuring consistency and quality across all creative outputs.
• Maintain, update, and evolve brand guidelines, templates, and systems to support scalable, high-quality execution.
• Collaborate with marketing, product marketing, content, and cross-functional teams to develop creative concepts that support business initiatives.
• Translate complex product and technical concepts into visually compelling and easy-to-understand designs.
• Manage multiple design projects simultaneously, ensuring timely delivery without compromising quality.
• Provide design guidance and feedback to internal teams and external partners to uphold Agiloft’s standards.
• Contribute to process enhancements and organization of creative workflows, file structures, and asset libraries.

Manager, Brand and Creative

• Increase the number of customers talking about Agiloft in the market
• Identify and recruit additional customers that are willing to share their contracting story with Agiloft
• Manage our existing customer advocacy program and platform and take it to the next level, especially in organization and participation
• Oversee the sourcing and production of customer story assets like case studies, video testimonials, quotes, etc.
• Lead our review platform efforts (G2, Gartner Peer Insights, etc.) to increase the number of reviews we receive and position Agiloft well compared to competitors
• Serve as marketing liaison for customers
• Create a relationship with customers and get to know their stories
• Source customers and their stories for various marketing initiatives like speaking at industry events, participating in webinars and speaking to industry analysts
• Own annual customer awards program and make improvements to the existing process
• Manage the reference program, enabling the sales team to better leverage our happy customers to advocate on behalf of Agiloft to prospects
• Build and maintain a referral program, where customers can be rewarded for referring their colleagues to Agiloft

Customer Advocacy Manager

Account Manager

• Manage a portfolio of Commercial accounts to drive renewals, adoption, and incremental expansion
• Identify upsell and cross-sell opportunities aligned to customer needs and usage patterns to drive growth
• Identify expansion opportunities across additional departments and business units (BUs) within the broader customer organization
• Partner closely with Customer Success on renewals and account health to ensure long-term client retention and revenue stability
• Clearly communicate Agiloft’s value proposition and leverage internal resources as needed
• Develop and nurture long-term, productive relationships with key stakeholders, including individual contributors to senior-level and C-level executives
• Act as a trusted point of contact for customers by understanding core business needs and aligning Agiloft’s capabilities with their goals
• Collaborate with sales leadership and internal teams to develop and deliver consistent, high-quality customer experiences
• Conduct regular business reviews to assess customer satisfaction, address challenges, and ensure alignment with clients’ evolving needs
• Leverage usage data, customer insights, and forecasting tools (e.g., Clari) to identify expansion opportunities and support accurate pipeline management
• Apply the MEDDPICC sales methodology to qualify opportunities, guide deal strategy, and drive predictable outcomes
• Manage expansion opportunities from identification through close
• Maintain accurate records of account activities, opportunities, and sales forecasts
• Provide regular updates to sales leadership on progress, account strategies, and forecast accuracy
• Work closely with clients to understand their evolving business requirements and provide feedback to internal teams to help shape our product and service roadmap
• Capture and relay customer feedback to inform AI product development, use-case refinement, and market messaging
• Leverage AI-assisted tools to enhance productivity, streamline workflows, and support day-to-day account management activities

Commercial Account Manager

Affiliate Manager

• Design and deliver organizational, departmental, and role-specific L&D programs
• Partner with other People Ops team members and business leaders to identify skill gaps and development priorities
• Create, curate and manage learning content, tools, and platforms
• Advance AI transformation through modern, scalable learning
• Facilitate engaging workshops, trainings, and learning sessions
• Evaluate program impact using data, feedback, and performance metrics
• Champion a culture of learning, embedding growth mindsets
• Additional duties as assigned

Platinum Support Engineer

Senior Software Engineer – Backend

Staff Software Engineer – Backend

Staff Software Engineer – Backend

Senior UX Designer

Senior Executive Assistant

Partner Operations Analyst

Staff Software Engineer – Full Stack

Senior Database Administrator, Performance Engineer

Lead Product Manager – PLG

Manager, Brand and Creative

Customer Advocacy Manager

Commercial Account Manager

Learning & Development Partner