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About the role
Key responsibilities & impact- Lead the design and architecture of customer’s Agiloft instance, ensuring solutions are clean, effective, scalable, maintainable, and meet the complexity of enterprise-level needs.
- Capture, analyze, and document client requirements.
- Develop comprehensive design documents and implementation plans for team collaboration and execution.
- Provide mentorship and constructive feedback to junior team members, ensuring high-quality deliverables.
- Manage client interactions, addressing escalations with a solutions-focused mindset.
- Deliver thorough documentation and client training to ensure successful solution adoption.
- Offer feedback to product and engineering teams to drive continuous product improvement.
- Support and advise system integration (SI) partners to enhance overall implementation outcomes.
- Contribute to internal initiatives aimed at improving implementation processes and client success.
- Maintain current, deep knowledge of Agiloft product offerings, roadmap, and best practices.
- Apply product knowledge effectively in delivering high-quality consulting services
- Proactively learn and adopt new features, including AI-enabled capabilities, and translate them into customer value.
- Actively and responsibly use AI to improve efficiency, productivity, and value delivery, continuously evaluating where AI can enhance processes, workflows, and outcomes.
- Approximately 10% travel required.
- Other duties as assigned
Requirements
What you’ll need- Education: Bachelor’s degree in a technical field or equivalent experience.
- 4-8 years of experience as a Solution Architect in Legal Tech/CLM or demonstrated equivalent experience. At least 1 year experience with Agiloft is a plus.
- Strong analytical and problem-solving skills, with expertise in SaaS technologies and database concepts.
- Proven ability to manage timelines, business requirements, and client expectations in complex projects.
- Exceptional communication, presentation, and technical writing skills.
- Demonstrated leadership and mentorship capabilities.
- Growth mindset and willingness to contribute beyond the scope of the role to support company success
Benefits
Comp & perks- Floating holidays
- Quarterly, no-questions-asked wellness day
- Support for healthy work/life balance
- Multiple Employee Resource Groups (ERGs)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution architectureSaaS technologiesdatabase conceptsAgiloftdesign documentationimplementation planningAI-enabled capabilitiesclient trainingsystem integration
Soft Skills
analytical skillsproblem-solving skillscommunication skillspresentation skillstechnical writing skillsleadershipmentorshipgrowth mindsetclient management
Certifications
Bachelor’s degree in a technical field