Agilent Technologies

Account Manager

• Accelerate the sales growth of Agilent's Global Strategic Customer Program
• Establish Agilent as the preferred laboratory partner
• Build close relationships with external thought-leaders and executives
• Develop and execute an overall "One Agilent" strategy
• Partner with local sales teams to improve organizational competency and effectiveness
• Initiates innovative business development strategies
• Collaborate across the business to translate customer requirements
• Manage complex global negotiations to yield the best value for customers

Global Strategic Account Manager

Field Engineer

• Support customers with on-site installation, preventive maintenance, and repair of Agilent Chromatography systems
• Diagnose and resolve product performance problems
• Perform maintenance and repairs
• Advise customers on preventive maintenance and configurations
• Train other field engineers and customers on solutions

Chromatography Field Service Engineer

• supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repairs
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Train other field engineers and customers in the solutions

Field Service Engineer – Spectroscopy

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems
• Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure
• Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations
• Proactively identify potential risks and performance limitations before they impact customer operations
• Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures
• Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D
• Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards
• Share expertise by delivering technical training, workshops or mentoring for colleagues and customers
• Support key or high-volume customers, including calibration and qualification activities when required.

Field Service Engineer

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of GC, GC-MS systems
• Troubleshoot and resolve complex system, method, hardware and software issues
• Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations
• Proactively identify potential risks and performance limitations before they impact customer operations
• Execute integrated system solutions involving hardware, software, networking and peripherals
• Serve as an internal escalation point for challenging technical cases
• Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards

Field Service Engineer – LC LCMS

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of Agilent GCMS and multi-vendor systems solutions.
• Installs and optimizes hardware/software/network GCMS products and configurations at customer sites.
• Diagnoses and resolves GCMS product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations.
• Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

Affiliate Manager

• Lead change management for major organizational people transformations, including: Operating model and organizational design change, Workforce and capability transformation, Culture and ways‑of‑working shifts
• Develop and execute talent-focused change strategies and plans
• Own impact assessments, readiness diagnostics, and stakeholder mapping
• Partner with HR leadership, HRBPs, HR Talent Management colleagues
• Design and deliver communication, engagement, and leader enablement plans
• Coach senior leaders and managers to act as effective change sponsors
• Track adoption, engagement, and behavioral change using defined metrics
• Identify resistance and implement targeted interventions to ensure successful implementation

Change Enablement Partner

• Support customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnose and resolve product performance problems
• Train other field engineers and customers in solutions.

Field Service Engineer – Liquid Chromatography, Mass Spectrometry

Product Specialist

• Establish and maintain customer relationships.
• Identify new business opportunities.
• Provide prompt follow-up with referred customers.
• Capitalize on business opportunities throughout the sales cycle.
• Successfully negotiate complex sales.
• Create and lead seminars that inform, raise awareness, and engage audiences to identify new customers for Agilent.
• Manage a complex set of requests and relationships to maximize customer satisfaction while exceeding Agilent's sales targets.
• Provide market and product feedback to the R&D team.
• Use the CRM system and other tools as needed to drive business.
• Participate in field advisory teams, contributing customer input to the development of next-generation products.

Product Specialist – Molecular and Atomic Instruments

Manager

• Manage, design and implement all clinical operational aspects of IVD clinical trials from inception through close-out
• Serve as main point of contact for internal and external study stakeholders; effectively communicating, collaborating, managing escalation of issues, where necessary, as well as participating and leading internal and external study meetings
• Identify, evaluate, and oversee qualification and contracting for study investigators, study sites, CRO and/or vendor management for the study, where applicable
• Develop or assist in the development of study-related plans and documents including protocols, informed consent forms, monitoring plans, case report forms, training plans and engagement materials
• Ensure trial master file (TMF/eTMF) is established, current, and maintained per ICH E6. May coordinate study IRB/EC approvals
• Support and oversee study-related work of Clinical Research Associates (CRAs) to ensure proper site training and management, provide ongoing oversight of clinical site compliance with study plans, study protocol, internal SOPs, FDA CFR, ICH/GCP guidelines, and in compliance with all applicable regulations.
• Manage study deliverables and track study metrics including identifying potential risks to study timelines and/or conduct
• Review, suggest edits and approve monitoring trip reports for studies. Escalate findings to senior management and/or leadership according to risk/severity.
• Participate in data management activities, such as CRF development, training, and facilitating query resolution
• Lead or contribute to organizational and departmental process development, improvement, and implementation
• Provide guidance and mentorship to junior team members.

Senior Clinical Trials Manager

Engineer

• Installer et optimiser les produits et les configurations matériels sur les sites des clients
• Diagnostiquer et résoudre les problèmes de performance du produit
• Effectuer la maintenance et les réparations
• Assurer la satisfaction de la clientèle en l'informant des opérations de maintenance préventive et des configurations susceptibles d'affecter les performances du produit
• Répondre de manière proactive aux problèmes d'équipement potentiels afin d'empêcher toute interruption imprévue des activités du client
• Assurer la mise en place de méthodes analytiques clients
• Former d'autres ingénieurs de terrain et clients/utilisateurs aux solutions (classroom ou site client)

Ingénieur(e) de Service – Chromatographie Gazeuse, GC/GCMS

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of LC, GC, GC-MS
• Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure
• Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations
• Proactively identify potential risks and performance limitations before they impact customer operations
• Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures
• Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D
• Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards
• Share expertise by delivering technical training, workshops or mentoring for colleagues and customers
• Support key or high-volume customers, including calibration and qualification activities when required

Field Service Engineer, LC, GC, GC-MS

Project Manager

• Own, manage, and drive multiple concurrent, complex enterprise projects to successful completion.
• Establish and maintain high-quality project governance, including structured kickoff, milestone checkpoints, issue escalation pathways, and closure activities.
• Drive project onboarding and setup, including configuring project management tools and project dashboards.
• Monitor and drive milestone achievement, ensuring order completion steps are executed accurately.
• Oversee project closeout and invoicing, ensuring all contractual commitments are fulfilled.
• Deliver clear updates on expectations, progress, risks, and changes affecting project scope and timelines.
• Lead structured, agenda-driven recurring meetings with customers and internal teams for clarity and alignment.
• Partner closely with internal teams to coordinate and uphold cohesive, high-quality service delivery.

Informatics Project Manager

• Supporting customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions
• Diagnosing and resolving product performance problems
• Performing maintenance and repairs
• Advising customers on preventive maintenance and configurations
• Proactively responding to potential equipment issues

Field Service Engineer – LC, LCMS

• Support customers through on-site installation, implementation, preventive maintenance, and repair of Agilent Spectroscopy systems
• Install, configure, and optimize Agilent Spectroscopy hardware, software, and networked systems at customer sites
• Diagnose and resolve product performance and availability issues at the system and solution level
• Perform preventive maintenance, repairs, upgrades, and system optimizations
• Proactively identify potential equipment issues to prevent unplanned downtime
• Advise customers on preventive maintenance schedules and configuration best practices
• Deliver fully integrated solutions, including peripherals, operating systems, and application software
• Build strong customer relationships through clear communication and high-quality service delivery
• Train customers and, as needed, other field engineers on Agilent Spectroscopy solutions