Function as the primary service contact for all customers and speak daily with customers
Answer questions and field inquiries
Process and issue endorsements, invoices, and policies
Meet periodically with customers to conduct program reviews and discuss policy terms and conditions
Develop rapport with customers and become a trusted resource for risk management, insurance, and claims solutions
Explain risks and identify gaps in coverage and customize insurance solutions
Upsell customers from voluntary to blanket programs and identify opportunities to increase revenue
Explain claims benefits, claims processes and claims procedures
Prepare new and renewal terms and conditions and review them for accuracy
Create proposals and presentations and present new and renewal terms and conditions
Support business unit leader in reporting new and renewal business flow, hit ratios, and market intelligence
Represent the business unit at trade shows and industry events
Continually seek educational, technical, and professional development opportunities
Other duties as assigned by Doxa Executive Leadership
Requirements
Minimum 2-3 years of insurance Account Management experience
Experience in MGA/MGU or brokerage environments preferred
Bachelor’s Degree from an accredited institution preferred
Licensed in or willing to obtain within 6 months of hire Accident & Health and/or Life & Health in state of domicile
Familiarity with specialized retail agencies across the country
Preferred knowledge of A&H coverage including Blanket Accident, Special Risk, Student Accident, CAT Coverage, International Travel policy language, and risk management concepts
Proficiency with Microsoft suite
Ability to learn new policy administration systems to perform the job efficiently
Benefits
vacation and sick compensation
health insurance
dental insurance
vision insurance
life insurance
long-term disability insurance
matching 401(k) plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.