AGIA Affinity

Project Manager

• Lead multiple, concurrent acquisition and startup initiatives, ensuring full operational integration within the targeted timeframes.
• Own the full project lifecycle—from initiation through closeout—ensuring execution excellence, risk and issue mitigation.
• Develop detailed integration roadmaps and execution plans, ensuring clear milestones and stakeholder alignment.
• Partner closely with various teams to identify gaps, risks, and required system/process changes.
• Standardize and continuously improve integration playbooks and best practices to increase efficiency.

Integration Project Manager

Data Analyst

• Provide Strategic Reporting to Leadership
• Serve as the primary point of contact and accountable owner for all recurring and ad hoc operational and carrier/client reporting deliverables across the company.
• Ensure data used for strategic decision-making is accurate, validated, timely, presented in a readable format and actionable.
• Establish reporting standards, governance controls, and validation workflows that ensure consistency and reliability.
• Develop and enforce stringent standards for reporting requirements, documentation, development, change control, and testing.
• Oversee data integrity reviews, cross-system reconciliation, and quality-monitoring procedures.
• Maintain transparency and visibility into risks, defects, and reporting issues.
• Act as a technical subject matter expert for operational databases, reporting datamarts, and related interfaces.
• Contribute to the design, documentation, and optimization of database structures, Extract Transform Load (ETL) processes, job scheduling, and integrity checks.
• Evaluate system bottlenecks, data workflows, and job performance, recommending improvements to hardware, software, and storage strategies.
• Collaborate on maintaining data sources, enhancing reliability, and aligning system changes with operational needs.
• Lead requests for system enhancements, data structure improvements, and new technical capabilities.
• Ensure daily jobs and data integrity controls are executed successfully.
• Provide structured escalation, issue tracking, and immediate visibility to management when system problems arise.
• Guide the collection, synthesis, and interpretation of operational data to identify trends, productivity opportunities, and customer experience issues.
• Oversee analysis related to first pass yield (FPY), performance and productivity metrics, engagement insights, and workflow optimization.
• Ensure analysts’ outputs translate into meaningful, actionable business recommendations.
• Identify, evaluate, and recommend process improvement opportunities across operational workflows.
• Partner with business leaders to build and implement measurable improvements in productivity, cost, or customer experience.
• Direct and oversee project execution across the analytics team, ensuring deadlines, requirements, and deliverables are met.
• Facilitate project meetings, reconcile technology and business needs, and negotiate timelines.
• Manage Data Analytics associates, including workload assignment, skills development, performance management, and coaching.

Data Analytics Manager

Customer Support

• Customer Support: Be the friendly and knowledgeable point of contact for our customers, providing personalized service and building strong relationships through phone, email, and chat.
• Contract Management : Assist with closing out contracts that come through our Online Buying Portal and follow up on any unfinished contracts by gathering missing information from customers, golf courses, and tournament directors.
• Sales and Service Collaboration: Work closely with our Sales and Service teams to ensure timely and accurate order fulfillment, especially during high-volume times.
• Event Management: Follow up on high-risk events to ensure our clients are well-prepared to execute their contests correctly.
• Product Knowledge: Utilize your golf knowledge and learned skills to assist customers with their inquiries and service requests.
• Team Collaboration: Work in unison with internal departments to deliver a high-quality experience for our customers.
• Time Management: Prioritize tasks and manage your workload effectively to meet client service requests and business needs.
• Travel Requests : May be asked to travel to and from events in your area and region based on operational need and risk assessment. Reimbursement would apply.

Golf Support Specialist

Product Marketing

• Execute assigned loyalty campaigns from intake through launch, ensuring projects are delivered on time, on scope, and aligned to business objectives
• Support product GTM strategy and execution as needed
• Coordinate campaign tasks across internal stakeholders, including affinity marketing, digital marketing, data analytics, business technology, product, and growth teams
• Manage day-to-day campaign workflows, timelines, and dependencies to support smooth and efficient execution
• Track and manage allocated marketing budgets, ensuring spend is aligned with approved plans and documented appropriately
• Partner with external vendors and agencies to support the development of personas, creative assets, and content that enable effective campaign execution
• Work within the MarTech stack to support campaign setup, execution, tracking, and documentation
• Analyze historical campaign and performance data to identify trends, insights, and opportunities that inform current and future marketing strategies
• Support monthly revenue and expense reporting by preparing variance analyses and summaries of key month-over-month changes
• Assist in compiling campaign results, performance dashboards, and post-launch recaps for marketing leadership and cross-functional partners
• Prepare for and support cross-functional working sessions and status meetings to align stakeholders, clarify responsibilities, and maintain project momentum
• Communicate campaign progress, risks, and dependencies clearly and proactively to product marketing leadership
• Partner closely with product marketing leadership and growth and product teams to support the development, and ongoing maintenance of sales enablement materials
• Contribute to a collaborative, solutions-oriented team culture by supporting shared goals and continuous process improvement

Integration Project Manager

Data Analytics Manager

Golf Support Specialist

Product Marketing Specialist