AGFA HealthCare

Field Engineer

• Manage all AGFA imaging equipment in assigned territory
• Provide timely troubleshooting and repair, preventative maintenance and execution of field service bulletins
• Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits
• Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team
• Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory
• Work with sales in identifying DR prospects and provide technical support during pre and post sales activity
• Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment)
• Perform DR / IMAGING and x-ray room experience as required
• Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction
• Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams
• Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems
• Installs software, hardware and executes performance analysis as needed for DR and imaging
• Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques
• Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation

Field Service Engineer

• Provide professional line support to the worldwide field service team
• Provide technical assistance to local support teams during escalations
• Develop and test troubleshooting techniques
• Provide recommendations for cost reductions based on field experiences
• Lead organization towards increased use of remote diagnostics

Service Engineer – Wide Format Printers

Solutions Engineer

• Support the sales teams across US and Canadian sales teams
• Act as technology subject matter expert and lead production and client needs analysis
• Work with Sales/Sales Management to develop system configurations
• Provide competitive analysis and market trends information to NAFTA leadership as well as HQ product teams
• Collaborate with Agfa demonstration teams to improve customer experience and share best demonstration strategies
• Work with Sales/Sales Management on competitive sales strategies
• Engage with US and Canadian inkjet sales teams to optimize customer production capabilities

Solutions Architect

• Responsible for the installation and repair of assigned Agfa products, including safety verification of electrical and environmental factors at customer site and product testing to ensure functional operation.
• Verify operating performance with customer and review basic operational functions and provide training at installation.
• Perform preventive maintenance, repairs, courtesy visits, and time & material accounts.
• Maintain regular communications with Regional Manager for escalation and customer satisfaction.
• Document service calls, expenses and time reports daily and submit weekly to zone office; ensure documentation is legible and neat.
• Responsible for parts ordering and returning repairable spare parts components.
• Ensure service-ready condition of service aids, tools and diagnostic equipment.
• Maintain close contact with scheduler to meet response time and uptime commitments.
• Promote all Agfa offerings (System Maintenance Agreements, Professional Services, Products).
• Serve as onsite conduit to Agfa management and Sales for customer issues and environment updates.

Manager

• Give practical advice on changing or new VAT legislation and communicate changes to relevant departments.
• Analyze cross border transactions and actively pursue VAT optimizations on a worldwide level.
• Drive implementation of new processes and flows and recommend improvements to indirect tax compliance processes.
• Actively participate in managing external VAT audits and various projects like reorganizations and mergers.
• Support the roll-out of S4/Hana in Europe and maintain/optimize existing SAP ECC and indirect tax compliance tools.
• Support implementation projects in collaboration with ICS and other stakeholders.
• Drive necessary SAP developments and configurations to ensure compliance; test IT-systems upon roll-out and implementation of new VAT rules, rates, goods and/or service flows.
• Ensure the company adheres to all VAT laws, regulations, and guidelines.

VAT Manager

Consultant

The Applications Consultant – Radiology will work directly with customers during the implementation to understand the business operations of the clinical departments.
Understanding department operations will enable the AC to provide guidance and best practice procedures that will maximize the customer’s benefit from Agfa technologies.
As an Applications Consultant, you will play a pivotal role in delivering high-impact imaging IT solutions to healthcare organizations.
This hybrid position combines clinical software configuration with customer-facing training and workflow optimization, ensuring successful deployment and adoption of enterprise imaging systems.
You will collaborate with imaging departments, IT teams, and vendor partners to tailor solutions that meet clinical and operational needs.
Your expertise will help bridge the gap between technology and clinical practice, empowering users to maximize the value of their imaging platforms.
Maintain proficiency in AI-enhanced imaging tools and train clients on leveraging advanced features for clinical decision support.
Application Consultant Radiology is part of an Implementation Project Team. S/he works with the team to plan, deploy, test and execute all tasks of a plan.
Provide consultive services to hospital/departments management with leading configuration of enterprise imaging software applications, including PACS, AI, Workflow Orchestra and other value added add-ons.
Conduct classroom, onsite and remote training sessions for radiologists, technologists, and administrative staff.
Provide consultative services to hospital/department management to assist with the implementation of Enterprise Imaging.
Determine application optimization within the department and provide customer with best practice methodologies.
Perform policy and procedure development and review.
Conduct workflow reviews (including system workflow and department process workflow).
Maintain documentation covering each departmental implementation with configuration decisions, training outcomes, and workflow assessment.
Conduct Pre-Live & Post Live Assessments.
Be a strategic partner to clients, identifying opportunities for workflow enhancement, cost reduction, and improved patient outcomes.
Generate new Professional Service opportunities using clinical experience and project-related activities to identify new opportunities and contribute to the Professional Services portfolio.
Develop internal process documentation related to the integration of Agfa’s Solution to improve project and product delivery, shorten lead times for installations, and reduce service support overhead.
Provide product input to Product Marketing and Product Development (R&D) groups using information from previous and current installations.
Provide written direction to these groups regarding product functionality that will improve the implementation process.

Applications Consultant, Radiology

Project Manager

The Project Manager must plan, execute, deliver, implement, and close Healthcare IT and Imaging projects according to strict deadlines, constrained resources, and within budget.
Create and execute project work plans in accordance with project’s Statement of Work (SOW) and revise as appropriate to meet changing needs and requirements.
Identify and schedule internal and external resources to meet project plan objectives.
Manage activities of Project Team members, ensuring completion of assigned tasks in accordance with schedule, resources, cost, performance, and quality objectives.
Meet and collaborate with internal and external stakeholders to effectively communicate project expectations in a timely and clear manner to ensure project success.
Efficiently identify and solve project issues as they arise in a proactive manner.
Identify and manage project dependencies and the critical path.
Ensure all Agfa Healthcare quality documents required for the project’s deployment type are accurately completed, signed, and posted.
Meet on-time commitments for the project’s Service Acceptance and Final Acceptance.
Responsible for the accurate forecasting of project dates and revenues, and delivering the project within budget.
Project Managers are field employees that work from their home office. Travel is required to meet with clients and other stake holders. Occasional evening and weekend activities may be required to meet project deliverables.