AGFA HealthCare

Vice President

• Leverage business intelligence, analytics, and performance insights to elevate service quality, customer experience, and operational consistency across all regions.
• Establish and scale service excellence frameworks, KPIs, and continuous improvement methodologies grounded in lean principles.
• Drive a culture of accountability, transparency, and data-driven decision-making across the global services organization.
• Improve service margin by improving the utilization and billability metrics of services resources across different teams in professional services, support, managed services and cloud.
• Create and scale up new Value Added Revenue streams by monetizing existing service capabilities and developing new service capabilities in partnership with Product Management, Regions Customer teams, Marketing and R&D.
• Lead the end-to-end transformation of our services model from traditional delivery to a scalable, SaaS-aligned operating model.
• Redesign processes, capabilities, and service offerings to support & grow recurring revenue, digital enablement, and modern customer lifecycle management.
• Work across central services, regional install teams, and service delivery teams to harmonize processes, eliminate friction, and improve operational efficiency.
• Develop and execute change management strategies that support new ways of working, capability building, and cultural evolution.

Vice President, Global Service Excellence – Transformation

Security Engineer

• Define and execute AGFA HealthCare’s enterprise information security strategy in alignment with business goals, healthcare regulations, and patient safety priorities.
• Act as a trusted advisor to executive leadership and the board on cyber risk posture, emerging threats, and security investment priorities.
• Provide leadership and direction for security operations across AGFA HealthCare, including cloud and on-premise environments.
• Establish, scale, and continuously improve SOC capabilities, ensuring effective detection, response, and recovery aligned with business needs and risk profile.
• Ensure compliance with global security and privacy standards across cloud and on-premise environments.
• Maintain and evolve the incident response program in partnership with Legal, Privacy, ISP, and Quality and Regulatory teams.

Information Security Leader

System Administrator

• Manage, maintain, and troubleshoot the daily operations of all covered EI equipment and associated activities
• Coordinate any scheduled downtime with site leadership and document all implications of such downtime on the clinical imaging system
• Collaborate with customer resources on fault tolerance and recovery testing to ensure compliance with the relevant site policies
• Communicate with administration to ensure that operating standards, policies, and procedures align with the organization's needs
• Cooperate with Agfa to identify both present and future requirements for software and equipment lifecycle management
• Attend and participate in departmental and hospital meetings, as appropriate
• Prepare reports for administration, as needed or directed
• Investigate, identify, and prepare proposals to resolve specific workflow inefficiencies while anticipating departmental needs
• Assist with coordination of end-user training and address functionality inquiries from radiology and clinical staff
• Ensure the timely and comprehensive capture of DICOM digital image data into the PACS, along with network transmission, RIS validation, and exception handling
• Monitor report turnaround times and related reporting information
• Review feedback from end-users, compile and analyze support data, and recommend procedural and educational modifications as appropriate
• Verify the proper archiving of studies in accordance with established archive rules
• Manage job queues, including active status, retries, and failed jobs
• Investigate failed jobs and workflows
• Route to third-party DICOM systems
• Ensure data integrity by monitoring and directing the repair of studies
• Guide customer PACS teams in checking and rectifying unverified studies
• Assist customer PACS teams with performing study fix-ups, splits, and merges
• Verification reporting tasks
• Monitor and track system performance
• Develop backup and disaster recovery plans
• Review service updates and bulletins
• Provide information on EI components for security ratings
• Provide guidance on antivirus suite exclusions
• Examine log files and reports
• Use reports and user inquiries to investigate and resolve issues
• Collaborate with regional support teams

Account Executive

• Achieving an annual Order Intake and Sales plan for DR and Imaging portfolio products
• Collaborating with the field sales support teams to sell solutions through on site meetings, presentations and virtual meetings
• Developing consultative sales relationships with key buying influencers within the customer's organization including key management and executive management, CFO, Radiology Directors, CEO, etc.
• Adhering to and promoting a strategic selling process whereby your contributions assist in defining and refining a consistent and repeatable formula for winning new business
• Maintaining knowledge of the industry trends and competition and sharing that information internally with leadership and key stakeholders
• Ensure customer satisfaction as well as customer credibility and confidence in Agfa by developing strategies and tactics in support of critical account management activities at assigned accounts to include broad communication, documentation, setting customer expectations, support team leadership, relationship management, and technology refresh
• Meet/exceed assigned revenue objectives while positioning the integrated Agfa offering
• Increase the win rate verses competition by:
• Preparing and executing strategic account plans and a business plan
• Improving the accuracy of detailed forecasts and funnel reports
• Improving effectiveness of high level selling at assigned accounts
• Expanding relationships to include Radiology Directors, CFO, COO, and Purchasing
• Providing customer and market intelligence to the Agfa marketing and product development teams to develop and strengthen the product portfolio
• Taking responsibility for personal development in selling skills and technical proficiency of clinical application and multiplying these throughout the Agfa’s business
• Effectively coordinate third party partners to enhance and strengthen the Agfa presence
• Host site visits and provide on-site demonstration support to Agfa sales personnel
• Set clear customer expectations and manage clear communications both internally and with the customer to ensure seamless implementation
• Manage expenses to budget and operate at a standard of excellence in regards to teamwork, safety, ethics, diversity, Agfa’s Quality System, business processes and the Agfa Code of Conduct
• Willingness to travel up to 75% of time and to customer sites, sales meetings and tradeshows or as required by business conditions
• Willingness to submit to and pass a drug test and educational, employment and criminal background checks

Sales

• Responsible for sales & marketing activities Direct Radiography Systems, Computed Radiography System, Image Management Solutions for the rest of Maharashtra region.
• Meeting customers to understand the requirements and propose appropriate solutions to Hospitals / Diagnostic Centres etc.
• Interact in fluent English, Marathi with Radiologist, Management and Administrator etc.
• Follow-up with customers and close sales deals.
• Work and share information with service and sales franchise team.
• Ready to travel across India for Customer Meetings as and when the need arises.

Sales Manager

Product Manager

• Drive modernization of AGFA Data & Reporting landscape by creation of roadmaps and improvement initiatives.
• Lead the delivery of data and reporting solutions for business units and functional teams.
• Translate business requirements into data models, datasets, and Power BI reports.
• Design and maintain data models and semantic layers suitable for enterprise reporting.
• Work hands-on with: Azure (Data Factory, Data Lake, Azure SQL, Synapse where applicable), Microsoft Fabric (Lakehouse, OneLake, Warehousing), and Power BI (datasets, reports, performance optimization).
• Support integration of SAP and Non-SAP data into analytics platforms.
• Apply established data governance and data quality standards in day-to-day work.
• Act as a point of contact between business users, data engineers, and IT teams.
• Run IT-business governance meetings for Data Insight & Analytics.
• Stay updated with the latest Data Insight & Analytics features and enhancements to provide innovative solutions.

Data Insights Product Owner

• Configure and optimize S/4HANA Public Cloud FICO functionalities while ensuring alignment with industry best practices and cloud standardization principles.
• Collaborate with global Finance teams to understand business requirements and translate them into scalable, cloud-compliant SAP solutions.
• Manage and evolve the global Finance template across FICO processes (GL, AR, AP, AA, CO-PA, Cost Center Accounting, Internal Orders, Project Accounting, etc.).
• Work closely with external implementation partners to guide system integrations and deployments.
• Take part in the modernization of AGFA’s Finance system landscape with a strong focus on SAP S/4HANA Public Cloud.
• Act as the internal knowledge keeper for S4HANA FICO processes and setup and make sure the ‘stick to standard’ principle is followed all the time.
• Coordinate month-end and year-end Finance processes.
• Stay current with the latest S/4HANA Cloud innovations and advise Finance leadership on potential improvements.

Senior SAP FICO Lead

Product Specialist

• Product expertise: Provide product configuration and functionality consultancy to internal and external sales force
• Understand customer requirements and workflows to ensure the system configuration is according customers’ expectation
• Training and Presentation: Give presentations at internal and external events, conferences, trade-shows promoting DR portfolio
• Train Sales Force internal and external on new product features
• Fast and active learning at internal training to keep knowledge up to date
• Product positioning: Localize global value proposition to fit Europe South East market requirements
• Manage product mix and prices to deliver the best value for Agfa
• Collaboration: Work in a group of Cluster Product Specialists to realize Europe-Pacific region objectives
• Develop and maintain relationship with key users, customers to produce local testimonials
• Manage the communication between Agfa HQ and customers engaged in product validation and clinical trials
• Identify new opportunities and pass leads to the sales and business development team
• Responsibility in contact with customers and patients
• Radiography market assessment and intelligence to secure Agfa proposition competitiveness
• Monitoring competition in the cluster and propose competitive actions to increase win rate

Product Specialist, Cluster Europe South East

Manager

• Responsible for Technical Repair, Maintenance and Installation of Direct Radiography Systems.
• Responsible for Technical Support to IB consisting of Hospitals / Diagnostic Centres etc.
• Interact in fluent English and in local language to manage the equipment users.
• Capable of maintaining appropriate documentation, update call logging report, replace parts, perform QA Test and Calibration of the systems.
• Support Service Franchisees for Medical Film Printers and Multi Modality workstations.
• Ready to travel across India for Technical Support as and when the need arises.

Manager, Technical Service

Supply Chain

• Coordinate day-to-day logistics operations in line with customs and trade regulations.
• Pick, pack, and dispatch consolidation shipments to the central spares hub, ensuring accuracy and timely delivery.
• Manage import clearances with third-party providers and ensure correct documentation.
• Obtain and evaluate machine and freight quotations to secure cost-effective transport solutions.
• Arrange spares, freight, and machine shipments, including preparation of export documentation.
• Optimise logistics processes across LCL, FCL, dangerous goods, and international freight movements.
• Maintain and update logistics procedures and work instructions.
• Ensure accurate use of HTS/HS codes, packing regulations, and country-specific export requirements.
• Represent the logistics function in internal meetings and provide shipment status updates.
• Work closely with freight agents, couriers, customs departments, and internal teams.

Logistics Coordinator

• Responsible for Technical Repair, Maintenance and Installation of Computed Radiography Systems
• Interact in fluent English with Technicians/Radiographers, Radiologist etc.
• Maintain appropriate documentation
• Update call logging report
• Replace parts
• Perform QA Test and Calibration of the systems
• Support Service Franchisees for Medical Film Printers
• Ready to travel across India for Technical Support