Senior Customer Success Manager

AGFA HealthCare

Customer Success Manager fostering relationships with healthcare clients to maximize value from Agfa HealthCare solutions. Managing escalations and contributing to client retention and growth strategies.

Posted 6/10/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact and trusted advisor for a portfolio of clients
Foster strong, lasting relationships with key stakeholders at all levels, including department managers and physicians
Develop a deep understanding of each client’s business objectives and align our solutions to their goals
Proactively manage and resolve client escalations with urgency and professionalism
Own customer retention and satisfaction for assigned accounts, including renewal planning
Contribute to revenue growth by positioning new offerings that meet evolving client needs
Maintain accurate and up-to-date records in CRM and success tools
Meet client satisfaction, retention, and growth goals as measured both internally as well as through KLAS scores

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university with major course work in business administration, communication, marketing, health sciences, or a related field required.
Minimum of 5 years of healthcare experience, preferably in Sales, Account Management, Customer Success, or client-facing roles required.
Professional Services experience / Implementations / Project Management is a plus
Strong relationship-building skills
Excellent organizational and time management skills
Strong verbal and written communication skills (including presentation skills)
Ability to summarize, and ability to explain technical content to a non-technical executive audience.

Benefits

Comp & perks

Competitive salary and benefit package
Career development and growth
Dynamic global organization with a history of innovation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementaccount managementcustomer successsales

Soft Skills

relationship-buildingorganizational skillstime managementverbal communicationwritten communicationpresentation skills