Service Innovation Manager

AGFA HealthCare

Service Innovation Manager overseeing service design and delivery models for healthcare solutions. Focused on improving efficiency and scalability in service operations.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and drive the definition of all service requirements across products, features, and programs
Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness
Own and manage the service design lifecycle, from concept through validation, launch, and operational handover
Own and drive the definition and governance of Customer Acceptance Test Plans for new features and design changes
Provide reliable cost models and delivery estimates to support sales, quoting, and business planning
Lead and coordinate service design initiatives and projects, including: Planning and prioritization, Resource alignment, Stakeholder management
Ensure effective transition to operations, including validation, documentation, and knowledge transfer
Drive standardization of service packages and deployment models across regions
Continuously improve service efficiency, quality, and profitability, based on field feedback and performance insights

Requirements

What you’ll need

Proven experience in service design, service management, or technical delivery leadership
Strong project management skills, including planning, execution, and stakeholder coordination
Solid understanding of: Service lifecycle management (e.g., ITIL)
Cost modeling and service economics
Operational readiness and deployment processes
Proven ability to work across cross-functional teams (R&D, Product Management, Services, Operations)
Solid understanding of modern IT technologies and cloud-based architectures.
Experience in healthcare or medical software environments
Strong analytical thinking and decision-making capability
Excellent communication and stakeholder management skills.

Benefits

Comp & perks

Dynamic global organization with a history of innovation and strong product portfolio.
Challenging environment combined with a supportive management structure.
Career development and growth.
Competitive salary and benefit package.
Friendly work environment surrounded by dedicated and professional colleagues.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service designservice managementtechnical delivery leadershipproject managementservice lifecycle managementcost modelingservice economicsoperational readinesscloud-based architecturesanalytical thinking

Soft Skills

planningexecutionstakeholder coordinationcommunicationdecision-makingcross-functional collaborationresource alignmentcustomer readinessknowledge transfercontinuous improvement