Aflac

Account Executive

• Acts as a subject matter expert to internal stakeholders by consulting on complex strategies to optimize client satisfaction & retention
• Builds and directs a complex relationship platform by identifying executive contacts within targeted consulting and brokerage firms
• Builds, enhances, and maintains effective relationships with complex client organizations to ensure a high level of client satisfaction, retention & increase sales revenues & profitability
• Collaborates with internal stakeholders on RFPs and go to market strategy
• Develops a multifaceted understanding of existing/targeted client organizations
• Develops and maintains collaborative relationships with internal stakeholders to achieve overall organizational objectives
• Develops, maintains, and executes complex client relationship plans to ensure clients overall service needs are met
• Identifies and resolves complex client issues/concerns in a timely manner
• Identifies clients with retention risk and develops and executes complex plans to retain clients
• Meets or exceeds all department targets for his/her assigned clients
• Participates in financial services &/or insurance industry trade organization meetings to build and strengthen market presence
• Provides feedback and intelligence to internal partners clients
• Serves as a subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & operational structure
• Drives retention goals across assigned clients
• Internally manages and partners with each operational area to ensure overall organization growth and success
• Must be self-motivated and willing to have difficult conversations within and outside the organization to help guide and grow our business

National Account Executive I

Implementation Specialist

• Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction; ensures requirements for initial account set-up and re-enrollment activities are met for assigned clients with business units; responsible for medium to large cases and more complex enrollments for dental, vision, life, disability, and voluntary benefits lines of coverage
• Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan; accountable for leading clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation; represents the team for Finalist Presentation meetings
• Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues; develops cross-business connections and continuously strives to provide superior customer service
• Works with sales partners, brokers, and clients to gather enrollment requirements such as enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type, and key milestone dates
• Analyzes, monitors, and executes change requests for clients throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are put in place to meet the account’s needs and expectations; maintains a database repository of enrollment/service efforts and results
• Analyzes and completes reports as needed related to account activity; conducts proactive account audits to identify trends and document process improvements for open enrollment and ongoing administrative services
• Partners with the integration team to coordinate the implementation of technology with internal and external customers to facilitate data exchange; establishes, consults, and implements appropriate technology for initial billing set-up and initial premium changes
• Partners with internal business units to address any client question or issue, whether relating to technology, account enrollment, claims, etc., are responded to and resolved in a consistent and timely fashion; acts as a liaison requiring expertise at an intermediate technical and administrative level; handles complicated or unique service issues and ensures the results meet the business need; escalates the most complex issues to management
• Stays abreast of industry best practices through competitive intelligence and industry periodicals; drives the overall customer experience for clients serviced
• Travels to clients as determined by the account service strategy and as needed to ensure the delivery of the distinctive, superior, responsive, and consistent service experience (travel is generally less than 25%)

Senior Implementation Manager

Account Manager

• Serves as a primary point of contact for Sr Account Managers, Account Executives, and clients responding to inquiries and relaying important information between clients and the account management team
• Assist with scheduling meetings, preparing materials for client presentations, and organizing follow-up tasks
• Maintains and updates client information, ensuring accuracy and completeness of account data
• Prepares regular performance reports and presentations on account status, client engagement, and service utilization for internal review; analyzes data, and responds to customer requests
• Acts as a liaison between internal partners, and customers/consultants; Helps troubleshoot client issues and escalate complex concerns to the appropriate team members
• Submits service tickets and product requests; works with billing, commission and banking teams for client specific needs
• Builds customer and consultant relationships; assists with collateral needs for customers; attends benefit fairs/enrollment meetings when requested by customers
• Works with drafting and compliance for customer specific needs
• Supports ongoing projects by managing timelines, tracking deliverables, and ensuring that client expectations are met
• Performs other duties as needed

National Account Manager

Manager

• Assists claimants with paid leave of absence requests and guides them through the leave process
• Processes all leave of absence paperwork according to established procedures and laws
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
• Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions; obtains relevant healthcare provider, employer, financial, and other information; compares the information to the contract/administrative services agreement and renders the claim decision
• Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations
• Coordinates correspondence, forms, and other documents via the claim system; documents the claims system accurately
• Generates reports as required; maintains files, inputs and analyzes data
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
• Keeps complete records of all LOA requests and maintains tracking and analysis of data
• Participates in developing goals, objectives, and systems
• Maintains compliance with standards and federal/state regulations
• Serves as an internal reference to the team for certification requirements and processing
• Contacts Providers for clarification
• Supports management with special projects, as necessary
• Performs other duties as assigned

Leave Case Manager

Systems Engineer

• Provides support on design/architectural and maintenance of a multi-platform environment for distributed on premise and cloud
• Serves as the subject matter expert in performing maintenance and support of most customer products
• Troubleshoots and analyzes complex issues/problems specific to a broad range of infrastructure products and networking components; documents solutions and builds checklists for team use; provides on-the-spot training with clients and practices proactive knowledge-sharing
• Helps in the design, implementation, configuration, and standards of operating systems at the enterprise level in a multi-platform environment
• Regulates systems performance; resolves system problems, capacity issues, and inoperability by tracking/reporting maintenance and fine-tuning systems to achieve optimum level of performance
• Establishes the development of disaster recovery plans, and develops the appropriate test plans
• Ensures the system's compliance with the organization's requirements through the implementation of, auditing of, and adherence to policies, procedures, and security standards
• Ensures data integrity by evaluating and managing the appropriate software/hardware solutions
• Reviews Aflac systems and services provided by vendors to ensure that service levels meet requirements
• Develops and plans software/hardware upgrades and system installations in accordance with established policies and procedures
• Performs other duties as required

Systems Engineer I

Customer Support

• Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services; provides thorough and accurate responses to policy-holder or field force inquiries regarding policy or claim issues for Aflac products and services
• Accurately processes Point of Call transactions including customer name changes, transfers, cancellations, and beneficiary changes; promotes good customer relations by providing premier customer service with a professional and friendly demeanor; develops customer relationships through rapport-building, listening skills, engaging the customer, seeking clarification, and building trust
• Composes and/or generates communications to request information or confirm action taken; is responsive and timely with correspondence and problem resolution, and displays a caring attitude; coordinates with other departments/divisions as necessary to ensure customer satisfaction with Aflac's services and products
• Navigates computerized system for tracking, gathering and researching information; routes and tracks outstanding requests to ensure policy-holders and other customers receive complete, accurate and timely resolutions; refers unusual or more complex situations to appropriate point of contact or leader
• Maintains a position of trust and responsibility by keeping all customer information confidential; follows Aflac Insurance’s Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times; maintains knowledge of Aflac's policies and procedures, and takes responsibility for keeping up-to-date with changes
• Maintains a well-developed knowledge base, and takes responsibility for keeping up-to-date with the assigned products and services offered by Aflac Insurance; continuously increases knowledge of assigned products and skills through self-motivation, formal education, seminars and available in-house training
• Performs other related duties as required

Customer Care Specialist

Risk

• Monitors a portfolio of high impact suppliers and collects/reports supplier risk data
• Creates and manages reporting instruments to company governance committees and groups
• Performs supplier due diligence activities in cooperation with other business partners
• Prepares reports and delivers presentations to governance committees detailing supplier risk levels
• Manages specific risk processes such as financial health assessments and quarterly monitoring
• Educates internal stakeholders on supplier risk management policies and procedures
• Develops working relationships with business partners and suppliers to identify/mitigate risk and improve performance
• Supports development, improvement, and implementation of supplier risk related policies and programs
• Maintains knowledge of best practices and industry trends related to supplier risk management
• Acts as liaison between Aflac and suppliers, managing relationships, expectations, and results
• Manages supplier performance scorecard process and supports quarterly business reviews (QBRs)
• Collaborates to resolve contract compliance issues and monitor supplier performance and customer satisfaction
• Monitors news outlets for information impacting high impact suppliers
• Supports supplier segmentation/stratification, strategic sourcing, and supplier sustainability initiatives
• Performs other related duties as required

Supplier Risk Consultant

• Handles inquiries involving group coverage, including life, disability, absence, critical illness, hospital indemnity, and accident, focusing on policy information, claims, medical underwriting, and continuation of coverage
• Handles initial claim reporting and ongoing claim questions via telephone and non-phone channels of work
• Interacts with internal/external business partners, including insureds and claimants, in a professional, productive, and positive manner
• Meets established departmental quality, service, phone metric, and productivity objectives
• Prepares documents, communications and other materials using established formats and standard software
• Resolves standard and complex inquiries and problems, utilizing soft skills to meet customer needs and tailor the interaction to the specific customers, style, speed and situation
• Ability to work under minimal supervision in an unscripted call environment, gather and analyze information from a diverse set of resources, internal job aids, and individuals to fully understand and resolve a problem; proactively anticipate needs and prioritize action steps utilizing critical thinking skills
• Liaises with internal and external customers to exchange information, clarify facts, and resolve queries and/or problems efficiently
• Provides feedback and recommendations to the team to improve the quality of customer care
• Follows procedures to ensure adherence to the company´s risk and compliance policies
• Assists co-workers with knowledge and support
• Adherence to assigned shift based on business needs; mandatory overtime during Peak Periods/Shift Work/Holiday Work, as required
• Other duties as assigned by Team Manager or other member of Management team

Customer Care Advocate

• We’ve Got You Under Our Wing\n• We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way.\n• We do it all… The Aflac Way.\n• Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America\'s best-known brands.\n• Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.\n• Our business is about being there for people in need.\n• Work Designation: Depending on your location within the continental US, this role may be hybrid or remote.\n• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid.\n• This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week.\n• Details of this schedule will be discussed with your leadership.\n• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote.\n• If the role is remote, there may be occasions that you are requested to come to the office based on business need.\n• What does it take to be successful at Aflac? Acting as a Champion for Change; Acting with Integrity; Communicating Effectively; Demonstrating Initiative; Developing Talent; Managing Performance; Pursuing Self-Development; Serving Customers; Supporting Change; Supporting Organizational Goals; Working with Diverse Populations.\n• What does it take to be successful in this role? Experience in Life, Disability, and Absence management products; Works well managing multiple priorities and tight deadlines; Excellent leadership skills and track record of influencing positive outcomes in business; Ability to engage with business owners and decision makers; Proven experience of presenting, influencing, and negotiating with clients and colleagues at the senior level.

Dir, Client Implementation

• Assists claimants with paid leave of absence requests and guides them through the leave process.\n• Processes all leave of absence paperwork according to established procedures and laws.\n• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.\n• Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions; reaches out to obtain relevant healthcare provider, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents, and renders the claim decision as quickly as possible.\n• Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations.\n• Coordinates correspondence, forms, and other documents via the claim system; documents the claims system in an accurate and comprehensive manner.\n• Generates reports as required; maintains files, inputs and analyzes data.\n• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines.\n• Keeps complete records of all LOA requests and maintains tracking and analysis of data.\n• Participates in developing goals, objectives, and systems.\n• Maintains compliance with standards and federal/state regulations.\n• Serves as an internal reference to the team for certification requirements and processing.\n• Contacts Providers for clarification.\n• Supports management with special projects, as necessary.\n• Performs other duties as assigned.

Actuary

• We’ve Got You Under Our Wing; We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way\n• Worker Designation – This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Columbus, GA or Columbia, SC for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership\n• What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations\n• What does it take to be successful in this role? Intermediate knowledge and skills in Microsoft Excel, Microsoft Word, and MG-ALFA or similar actuarial software; Actuarial Competencies; Technical Knowledge & Skill - Intermediate; Performs data analysis, synthesizes it into something meaningful, and develops materials and presentation of findings. Understands data limitations and considers influence of business processes, market segmentation strategies, and industry factors on analysis. Identify, set, and defend actuarial and financial assumptions; develop, enhance, and deliver actuarial and financial models that effectively evaluate risk. Project Management - Intermediate; Communication - Intermediate; Business Knowledge & Acumen - Intermediate; Delivers Results - Intermediate; Develops Self & Others - Basic; Makes Effective Decisions - Intermediate; Values Driven - Interacts with others in a way that gives them confidence in one’s intentions.\n• Travel Less than or equal to 10%

Actuary II

• The Company: Aflac Incorporated
• The Location: GA, US
• The Division: Risk
• Job Id: 8082
• Salary Range: $85,000 - $125,000
• Work Designation: Depending on your location within the continental US, this role may be hybrid or remote
• If you live within 50 miles of the Aflac offices located in Columbus, GA, Columbia, SC, or New York City, NY, this role will be hybrid
• This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA, Columbia, SC, or New York City, NY, this role will be remote
• This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need.
• What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations
• What does it take to be successful in this role? Excellent analytical, problem solving, and research skills Solid knowledge and understanding of risk management frameworks Strong Microsoft Excel, PowerPoint, and Word skills to effectively interact with all levels of management; ability to maintain professionalism
• Able to collaborate with business unit customers, business partners, and all levels of leadership to deliver results
• Able to lead and work on multiple projects in a time constrained environment
• Enterprise Risk Management Competencies
• Technical Knowledge & Skill - Performs data analysis with minimal supervision and direction. Possesses advanced analytical skills and mature knowledge of risk concepts and processes. Often provides suggestions on new/improved processes. Begins to coach others.
• Communication - Clearly conveys information & ideas to individuals & groups through a variety of communication methods. Listens effectively & able to clarify & synthesize information from multiple sources. Chooses an appropriate & effective way to communicate to different audiences in diverse situations.
• Personal Effectiveness & Development - Displays self awareness & conscious of the implications of interactions with others; takes personal responsibility for improving oneself through use of resources.
• Impact - Takes pride in your work & strives for excellence to achieve the best possible results for the company. Brings value to the company through ideas and work product.
• Teamwork - Establishes & maintains respectful, cooperative, collaborative, & productive working relationships with informal & formal teams to accomplish goals.
• Business Knowledge & Acumen - Maturing knowledge of the business. Begins to mentor/advise others on business practices. Frequently suggests new ways of performing tasks based on previous experience. Knows key stakeholders and organizational hierarchy.
• Project Management - Effectively leads projects independently, however, seeks partnerships and direction from manager and others. Begins to mentor others in the competency. Ability to suggest changes and improvements to processes.
• Influencing - Interprets business and technical data in a way that influences key decision makers/stakeholders. Participates in and occasionally leads discussions in order to drive key business decisions. Begins to show ability to build consensus among a group in order to achieve objectives.
• Decision Making - Understands impact of data on business decisions and raises concerns in a timely manner. Ability to make effective business decisions with minimal guidance from manager and others. Begins to inform others to guide decision making.
• Values Driven - Interacts with others in a way that gives them confidence in one's intentions. Listens with respect and objectivity even when others' opinions conflict with one's own. Adheres to standards of professional conduct.
• Talent Management & Development - Effectively coaches peers or subordinates; delegates work appropriately; helps develop team capabilities and shares knowledge; builds positive relationships.
• Performs other related duties as required.
• Total Rewards The salary range for this job is $85,000 - $125,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities. Apply Now » Find similar jobs: View All Jobs, Actuarial-Risk Jobs Careers Home Corporate Privacy Policy & Notifications California Notice at Collection View All Jobs Top Jobs Texting Terms of Use © 2021 AFLAC INCORPORATED

Enterprise Risk Mgmt Consult

Works closely with senior management as a business-focused, value-added partner to the business units with respect to understanding enterprise-wide risks
Leads annual risk assessments across the organization, collaborating with local risk teams where appropriate
Leads the coordination and development of enterprise risk policies and practices with the local risk teams to ensure cohesive structure and communication
Actively participates and/or leads risk committees; may serve as coordinator or secretary for risk committees
Participates in cross-functional working groups covering operational, market, credit, insurance, and other risk areas
Leads analysis of operational risk events and remediation plans; evaluates risk measurement methodologies
Provides oversight ensuring internal controls and compliance with risk policies
Leads enterprise-wide risk aggregation efforts and communicates to senior management
Develops risk metrics, limits, and tolerances for key risks
Leads risk culture initiatives and embeds risk management practices
Mentors less-experienced team members
Performs other related duties as required

National Account Executive I

Senior Implementation Manager

National Account Manager

Leave Case Manager

Systems Engineer I

Customer Care Specialist

Supplier Risk Consultant

Customer Care Advocate

Dir, Client Implementation

Leave Case Manager

Actuary II

Enterprise Risk Mgmt Consult

Senior Enterprise Risk Management Consultant