System Administrator / Operations Associate
NucleusTeq
CloudDNSFirewallsTCP/IP
IT Help Desk Support
Affinity International
full-time
Posted on:
Origin: • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNS
About the role
- Act as the first point of contact for IT support requests via ticketing system, email, or phone.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate complex cases to senior IT staff or vendors when necessary.
- Keep users updated on ticket progress and resolution timelines.
- Document IT processes, troubleshooting steps, and create user guides.
- Support new user onboarding (accounts, devices, and access setup).
- Provide guidance to staff on IT best practices and basic troubleshooting.
- Contribute to improving helpdesk operations and knowledge base resources.
Requirements
- Previous experience in IT support or helpdesk environments.
- Knowledge of Windows/Mac operating systems, Microsoft 365, and common workplace applications.
- Strong communication and problem-solving skills with a customer-first approach.
- Basic understanding of networking (Wi-Fi, VPN, DNS, connectivity troubleshooting).
- Ability to manage multiple support requests efficiently.
- Familiarity with ticketing/helpdesk systems is a plus.
- Relevant certifications (CompTIA A+, Microsoft, or equivalent) preferred.
