Affinity International

Executive Assistant

• Manage and update billing records, invoices, and financial reports.
• Perform data entry, file organization, and document management.
• Respond to client and customer emails professionally and promptly.
• Support publishing operations, including coordination of materials and timelines.
• Assist with email marketing tasks such as list updates and campaign preparation.
• Handle basic graphic design work for book layouts, promotional materials, and digital assets (training and resources provided).
• Collaborate with team members to ensure smooth communication and task completion.
• Maintain confidentiality and accuracy across all assigned tasks.

Virtual Assistant, Administrative and Publishing Support

IT Support

• Act as the first point of contact for IT support requests via ticketing system, email, or phone.
• Troubleshoot and resolve hardware, software, and network issues.
• Escalate complex cases to senior IT staff or vendors when necessary.
• Keep users updated on ticket progress and resolution timelines.
• Document IT processes, troubleshooting steps, and create user guides.
• Support new user onboarding (accounts, devices, and access setup).
• Provide guidance to staff on IT best practices and basic troubleshooting.
• Contribute to improving helpdesk operations and knowledge base resources.

IT Help Desk Support

• We are looking for a skilled IT Technician with some hands-on experience to join our team.
• Manage IT support tickets, maintain accurate documentation, and help ensure reliable day-to-day operations across our IT systems.
• Respond to, troubleshoot, and resolve IT support tickets within agreed timelines.
• Provide technical support for hardware, software, networks, and systems.
• Create and maintain IT documentation, including processes, configurations, and knowledge base articles.
• Monitor IT systems and escalate issues when needed.
• Assist with workstation setup, user accounts, and access permissions.
• Support IT projects, upgrades, and rollouts.
• Ensure security policies and best practices are followed.
• Communicate clearly with non-technical staff to provide guidance and training where required.