Affinity International

IT Support

• We are looking for a skilled IT Technician with some hands-on experience to join our team.
• Manage IT support tickets, maintain accurate documentation, and help ensure reliable day-to-day operations across our IT systems.
• Respond to, troubleshoot, and resolve IT support tickets within agreed timelines.
• Provide technical support for hardware, software, networks, and systems.
• Create and maintain IT documentation, including processes, configurations, and knowledge base articles.
• Monitor IT systems and escalate issues when needed.
• Assist with workstation setup, user accounts, and access permissions.
• Support IT projects, upgrades, and rollouts.
• Ensure security policies and best practices are followed.
• Communicate clearly with non-technical staff to provide guidance and training where required.

IT Technician

• Act as the first point of contact for IT support requests via ticketing system, email, or phone.
• Troubleshoot and resolve hardware, software, and network issues.
• Escalate complex cases to senior IT staff or vendors when necessary.
• Keep users updated on ticket progress and resolution timelines.
• Document IT processes, troubleshooting steps, and create user guides.
• Support new user onboarding (accounts, devices, and access setup).
• Provide guidance to staff on IT best practices and basic troubleshooting.
• Contribute to improving helpdesk operations and knowledge base resources.

IT Technician

IT Help Desk Support